Update: Manager Matt Shirlaw reached out to me and as a remedy for my experience covered the cost for getting my Jeep fixed.
Hands down the absolute WORST service I have EVER experience in my entire life. All thanks to their service advisor Mike Gemelas.
Recently (January 13, 2020) I went and got a quote for KO2 tires for my Jeep. I was quoted $1452.55 by Cody Bodrug and I paid $1601.50 because Mike Gemelas said I absolutely need an alignment with the tire change which contradicted what Cody Bodrug stated but I wanted to keep my warranty, so I went along with it. Later however, my drivers side had a leak and a pool of water had formed on the floorboard. I called the service department on January 30, 2020 and asked if it was covered by warranty and they said no. I needed it fixed so I said okay schedule me in.
On February 6, 2020 I was scheduled for an appointment with Leak Pro at their service department for 8am. Mike Gemelas was there and he tells me to wait as Leak Pro performs their inspection to find the problem. After the inspection I was told that not only is my drivers side door seal destroyed but my passenger side was also letting water through onto my floorboard.
I asked Mike Gemelas for a quote. He said it would be $430+tax for the drivers side, but if I did both together it would be $580+tax. I was a little sketched out that they mentioned the passenger side because I hadn’t seen any signs of a leak. However, the price was okay and I assumed they had some integrity and told them to go for it, do both.
After checking inventory Mike Gemelas said they didn’t have the parts in stock for the passenger side and said do you want to just do the driver side now and the passenger side later? I said as long as you give me the same price of $580 sure. The leak pro guy was standing right beside us and said they’d have to charge more for the labour if I got it done separately. So, I refused and said to order the parts and do it together no way would I pay double makes no sense. They kept the work order open and ordered the passenger side seals.
The parts came in and I was scheduled for February 21, 2020 at 9:30am. I drop off my jeep at 9:30am and at 11:37am I get a voicemail from the infamous Mike Gemelas saying that the work was done and the total price was $1558. As soon as I heard that I flipped out. HOW DO YOU GO FROM $580 TO $1558 THAT’S ALMOST 3X THE ORIGINAL QUOTE. It’s common courtesy and I’m pretty sure common practice to let someone know if the price exponentially changes like that before you would start any work but nope Mike Gemelas goes ahead and gets the work done wastes not only my time but wastes the guy from leak pros time as well.
I get in touch with Mike Gemelas to voice my concerns and was told to come to the shop and talk about it. So I goto the shop and ask him to explain himself he starts saying he didn’t include parts in the quote. WHAT IN THE xxxx DID YOU QUOTE IN THOSE TWO QUOTES EARLIER IF YOU DIDN’T INCLUDE THE PARTS?? My experience with Mike Gemelas was complete madness. To me he seems to be an unethical employee with a history. (I’m surprised he’s still employed I’ve actually read the reviews today and people have had similar issues with him before)
My experience here on February 21, 2020 seriously made me question their ethics and makes me wonder if I even needed to get my passenger side seals “fixed”.
I originally bought my Jeep from this Abbotsford dealership in March of 2016 and my 4 year warranty expires March 4, 2020. I was going to upgrade my current 2016 Jeep to the 2020 Jeep model when my warranty expired but now I definitely will be taking my business to another dealership. As well as letting everyone I know; friends and family to avoid this dealership and their service department as long as Mike Gemelas remains their employee.
P.S. Mike Gemelas “A quote is a formal estimate that shows the products or services needed, and the dollar amount for those products or services. A quote can be verbal or written, it may or may not be the exact same as the end product, in terms of products, services, and the dollar amount owed. A quote lets you know how much you will owe for the projected work or service, and it insures you will only owe that amount, and not some a number that is completely random.”