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Comox Valley Dodge

2.3

3 Lifetime Reviews

4847 S Island Hwy, Courtenay, British Columbia V9N 5Y8 Directions
Sales: (250) 338-5451

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3 Reviews of Comox Valley Dodge

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June 27, 2019

"Worst dealer on the island by far. "

- DAve s

having dealt with this dealership for the past ten years and purchasing 4 vehicles in total, the last experience was a disaster. Salesman made false claims about options on the truck we bought. I was working out of town when my wife picked the vehicle up. Complained on several occasions and the promise of “ we’ll do something to make it right” never happened. Then they have the nerve to invite me down as I have a “high demand vehicle” to try to get me to upgrade a year later. Won’t even use th for service.

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Recommend Dealer
No
Employees Worked With
None
February 10, 2019

"Brought our Jeep in to get electric part fixed"

- Missarrielle

My fiance and I came here as both our parents have bought vehicles from this dealership since we were young. Since moving back to the island, we decided we wanted their department to look into an issue we were having. They did a great job! Highly recommend them.

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Recommend Dealer
Yes
Employees Worked With
Don't rememeber (sorry)
January 05, 2019

"Taking advantage of Women"

- Frustrated123

Woman are for some reason, often taken advantage of by dealerships. This service department apparently has this policy. An appointment booked 2 weeks in advance for specific issues, not diagnosis, was extended to 9 hours, from 3 hours, because they needed more time. Upon pickup of the vehicle it turned out they had done none of the requested work but were still going to charge $220 for "diagnosis". They apparently would NEVER start the work that the appointment had been booked for because they need owner confirmation. Not that they weren't given that at the vehicle drop off ??? But no phone call was ever made or even attempted. Can't get around call displays guys. Total possible time spent to confirm the customer's issues that she already had booked to have repaired could have taken no more than 15 minutes including the time to drive the vehicle in and out of the garage. They ONLY confirmed what they were told needed repairing. Yes indeed the things she told them she needed fixed needed repairing. Squeaky fan belt, door doesn't close properly etc... Len at the desk acknowledged that too much money was paid for nothing but when he got his manager involved the service manager Guy stated "he has to pay his guys". Sadly he would have been able to pay them more should he simply have done the work the appointment was booked for. He followed this up with slandering our family business by name, outlaid, in front of the entire waiting room, which he has never had anything to do with, simply because "that is how all business are." Personally I wouldn't want someone with this attitude having any access to my vehicle as clearly he cannot be trusted and his company is set up to steal from unsuspecting clients and prey on single women.

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Recommend Dealer
No
Employees Worked With
Guy Woods
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