Whatever you do, DO NOT GO THERE
The level of disregard & disrespect you will experience here is beyond believe.
My Jeep wont start and the whole car was shut off. I called in, and they said Bring it on Wednesday, and we promise we will take it in on Thursday (Next day) at 7am, and wil have someone look at it by 8am. And someone will get in touch with you no later than noon to give you an update
Hours go by, and nobody is reaching out. So I call, they say yes we have your car. X is taking care of it, and he will reach out within the hour or 2. Sure, I put my phone down, and I wait. 1 hour, 2, 3, 4,... Nobody is calling. I pick up the phone, and call again, and again, I am told, sorry about that, X was supposed to call you, he is on lunch now, but promise, he will call you as soon as he is back... needless to say, nobody called that day
I call the next day, exact same story, and exact same process, whole day goes by. nobody calls or returns my calls.
Next day, Saturday, I am finally off work. So i decide to go to the shop and have a face to face conversation to see whats going on. Upon my arrival, Im shocked: My Car is exactly where I parked it, outside, 3 days ago, and it hasnt moved since ! So basically, nobody has even looked at my car yet, worse: Its been staying outside, in an open unsecured spot, for 3 days !
I go inside the shop, demande to speak to the manager, surprise suprise: He is on his lunch break and just left 2min ago ! Of crouse he did :)
The lady takes down my info, and she says, he will contact you today, as soon as he is back. So I leave. An hour goes by, 2, 3, 4.... NOBODY CALLS ! I call in, and she says yes he is here, but heis with a customer. I will make sure jhe calls you back as soon as he is done. So I hang up, and guess what? NOBODY CALLS ! I call back, shop is closed now..
Monday, Finally someone returns my call around noon, My car is still outside. They say promise we will take it today, and we will get back to you today..... Hours go by... nothing again....
Tuesday, I am getting a call. I had 3 main problems: Car wont start, The seats heaters are very weak, and the car gas gap wont open with the elctronic button (opens like 1-2/10 times). Worth mentionning that I am also under warranty.
They run the diagnosis. Find out the battery is dead, so we decide to replace it.. ~ $500. I mention the other 2 problems, and thta they're covered under my waranty, so they can go a head and fix them.
I get a call next day. The price is now +$800 because they had to run a software update and fix the gas gap, and these are not covered. Worth mentionning: I said not to do any extra none covered work without prior approval. But they went and did it anyway. I thought, no big deal, they said whatever they did fixed the heating & gap problems.
I pick up my car. Then I find out that what they claimed was fixed is actually not. The heater is still as weak as always, and the gap still wont open ! I'm very upset (*As I had to rent a car while they were supposidily taking care of all of this). So I call in: I demand to speak to a manager, and explain everything to him, and how the "fixes" they billed me for, actually did not fix anything.
The mangager, after couple of minutes on the phone, says he is gonna speak to the mechaninc, and will call me back "Within an hour or 2". Do you wanna guess what happens next? : Yes, 2 hours go by, no call. 3 hours, 4, 5... so I call, the rep picks up the phone, says yes the manager is right here, but on the phone, and he will call me back right away !
Nothing ! Shop closes for the day. Next day comes. I call again, and again, The rep says, the manager is right here, but he is with a custumer. He is aware, I will remind him, and He will call you right after.... hours go by. No Call
Next Day, repeat, same, manager not taking my call, he'll call back, and nothing....and again the next day...., and the next...And still nothing until today..
Needless to say, if you value your money, and your car, STAY THE AWAY from this place. You're better off Youtubing it yourself.