Marine Chrysler Dodge Jeep

I had my car towed in yesterday for a new faub programming, I wanted to talk to service to make sure they know that the tow truck was leaving my house but the lady at reception would not transfer programming, I wanted to talk to service to make sure they know that the tow truck was leaving my house but the lady at reception would not transfer me to service despite many requests, so this morning I attempted to get a hold of service to no avail. So I took an uber to the dealership, only to find out they hadn't even checked my vehicle in. I now have to wait an hour for the service and will miss work. ABSOLUTELY HORRIBLE SERVICE More

Just purchased a 2018 Kia stinger from there last month and realized 2 weeks later they sold me a car with defective rear brakes. They so called inspected it and couldn’t find anything for 2 hours. I took and realized 2 weeks later they sold me a car with defective rear brakes. They so called inspected it and couldn’t find anything for 2 hours. I took the car in to Canadian tire and within 20 mins I find out the rear brakes need to be replaced. I sent the inspection to them. Now they are giving me the run around and telling me it’s not their fault. They don’t work in good faith and now ignoring my calls. I wouldn’t recommend doing business here. More

I took my vehicle for service there and they took a month to “fix” vehicle and just to show up and it still have the same problem I brought it there with. Do not waste your time at this dealership. 100% unpr to “fix” vehicle and just to show up and it still have the same problem I brought it there with. Do not waste your time at this dealership. 100% unprofessional More

BEWARE. This dealership sold us a used van and the key/fob they gave us with the sale was missing the key and the fob stopped working almost right away. When we contacted the salesperson to get this f key/fob they gave us with the sale was missing the key and the fob stopped working almost right away. When we contacted the salesperson to get this fixed he promised to get a new fob and then radio silence. When we tried calling he would dodge our calls and if I pretended to be someone else they would connect me right away (I only did this trick to test if he was purposely avoiding my calls and he was). After weeks of evading my calls he finally said "just tell your insurance that you lost it and they'll give you a new key/fob". I will not commit insurance fraud and then I told the GM, Ricky, she didn't even care. Ted, the owner/GM, also does not care that people like this are employed at their dealership. We are still without a working key and they refuse to refund the fob we bought from their service department. We bought the fob/key out of desperation while waiting for the salesperson to figure out his promise. Management is very unprofessional and disgustingly rude on the phone. More

Regular service after buying plan. Daughter bought 2018 got sold a service plan. 1st oil service told her she needed engine fluid $200.00 ripped her off as she had just bought it 4 months before and it ha got sold a service plan. 1st oil service told her she needed engine fluid $200.00 ripped her off as she had just bought it 4 months before and it had been done. She is on disability. 2nd service. Terrible customer service. Told it would take 2hours. They knew I was walking and waiting. Came back they had not even started. No phone call. Nothing. I am a senior citizen and made plans around this time frame. No consideration at all. More

The only thing you can do at this place is buy a car, everything else you should look for a different dealer. The customer service there is the worst in the lower mainland. The service department works r everything else you should look for a different dealer. The customer service there is the worst in the lower mainland. The service department works really hard to make your experience with them as pour as possible. More

TERRIBLE service. I brought my car for maintenance and what supposed to cost me about 400 dollars they turned into 2000 dollars. My AC was not working and my husband asked them just to check the gas. The what supposed to cost me about 400 dollars they turned into 2000 dollars. My AC was not working and my husband asked them just to check the gas. They charged me to run a diagnostic, bought the parts that did not work and charged me twice for the service. But, the best part is yet to come...They NEVER called me to let me know the cost for fixing it. Never got my approval and did it anyways... Plus, they kept my car for 24 hours, and didn’t tell me that they would keep it even I saying that I needed the car to drop off and pick up my son at the daycare..I couldn’t get the spare car. They paid only 15 bucks for the cab. However, the fee was 30..I had to pay the difference out of my pocket. RUN FROM THIS PLACE... More

Worst dealership ever. I regret buying my truck there. Had a tire under warranty blow up ans service manager told me they could not cover it. Took it to a different dealer and they did. Do NOT buy from th Had a tire under warranty blow up ans service manager told me they could not cover it. Took it to a different dealer and they did. Do NOT buy from them. Once they sell you the car customer service goes out the window. More

I started dealing with Marine on the 2nd of February 2021. I was given a price I spend three days trying to get the information needed for my account so we could wire the cash for a Ram Limited, I've ne 2021. I was given a price I spend three days trying to get the information needed for my account so we could wire the cash for a Ram Limited, I've never in all my life encountered a business that tries to confuse you at every turn. I will take my cash to another dealership. More

Horrible service department, please pick another location to do your maintenance. Not sure about the sales, but Parts service department is the worst service I have experienced. to do your maintenance. Not sure about the sales, but Parts service department is the worst service I have experienced. More