Harris Victoria Chrysler Dodge Jeep Ram

The "SERVICE" is absolutely the worst. I could write a book on my negative service. The final straw was an 18" Black scratch on my white bumper when in for service. Told they would have it fixed for me when they had a loaner vehicle for me in about 10 wks. as it is now 17 wks. as I am tired of calling them. This is the 2nd time in for service that my new car has gotten damaged. Not only this but the way they trick you into doing more work that isn't even done. Must say some very upsetting times. Must say the quality of service and customer satisfaction definitely isn't something that Harris Chrysler has to offer.

Got tricked into showing up there to talk to Madalyn, who never even had the courtesy to say anything to us. Just passed us off to Nichole. After spending most our time sitting at an empty desk we were told they'd get back to us and then we never heard from them again. Got two emails from Nicole with her contact information and nothing else. Was that supposed to mean I was supposed to chase you down to deal with more of the unprofessionalism? I'm not sure. I'll never deal with them again.

Basically they are fraudulent, lying & a pure pawn-shop-like scam. Dealt with these people before (maintenance/service department)...recently had to travel a distance to do a recall part...then they said they were missing a part but, lo and behold, found that I 'need' $5000 in repairs...and then tried to hustle me into buying a new car....took vehicle back to my home city, had it looked at and the mechanic said "they are full of s___t"....he took photos and had their written report to review....I am a professional and am forwarding this to my law firm as it is a deliberate attempt to defraud under $10,000 Never use this dealership!

I have to admit the buying experience of my Jeep Compass was horrible. I actually took it back a few days after buying it wanting my old Jeep Liberty back.. of course they wouldn’t do that for me. However... the Service Department has been great! They have been very helpful, courteous and have helped me to start enjoying my Jeep. Thank you Emily and all the other Service Department staff! Laurel Duncan.

Slimy Jimmy Roger. The General manager. Stay away from Harris Dodge. They are sneaky and Slimy. There are lots of other really old honest dealers in Victoria. Just stay away from this one. You have been warned!!!

I had a pretty difficult situation I was in a vehicle still owed money I got financed through TD Bank even though other dealers said no I got a 2019 jeep Cherokee. Nicole was super patient and super friendly and went above and beyond to manage my extremely difficult situation.

Do you have tons of valuable time to be wasted? Do you want the most inexperienced bunch of hacks pulling your credit 4 times for an approval, then wasting more time by forcing you to attend the office instead of just asking for documents over the Internet? All because they just want that $500 deposit to "hold YOUR new car for you?" And then after a week of no communication asking for a $10,000 deposit on a $36,000 car when they couldn't figure out how to finance you!? Well then, Harris Dodge is the dealership for YOU! What a clown show. Shane, worst sales guy i've ever dealt with. Full of absolute xxxxe. Jay; solid guy working for the wrong team. Also the new guy whose name I forgot; jump ship and go get a job somewhere else. Guess what guys? You couldn't finance me on a $36k car but I drove a $52k truck off a Ford lot yesterday at a .99% lease rate which clearly shows your lack of experience. Maybe you could have leased me a Dodge instead of financing me on a used car? DON'T WASTE YOUR TIME with this dog and pony show.

Really appreciated the much help and everything they helped me, especially the friendly Omar! He's more like a friend than just a sales guy, stood in my shoes and understood my situation. If you are going to find a car there make sure you go talk to this awesome dude!!

Spoke with Prince Agba about the new Jeep Wranglers and he spent time expertly explaining my options. Ali Zee made sure I was taken care of with my lease return in a timely manner, and Allison Fryer was friendly and efficient helping to complete the process. Highly recommend! I'll be back soon, thanks again!

This dealership utilizes a deceptive and unethical sales practice known as the "4 Square" sales technique. Google the term "4 Square scam" There are plenty of videos and other articles on this fraudulent car sales practice. The "4 Square" sales method is designed to confuse you and allow the car sales department to extract the maximum amount of cash from your wallet and/or leave you saddled with far more debt that you realized or wanted. The "4 Square" method is only utilized by the slimiest of car dealerships. No reputable car dealership will allow their staff to utilized this method period. There is a lot of psychology that goes into the "4 Square" method and it is very interesting to learn how this deceptive practice works. It is also highly effective in helping the sales department to separate you from you hard earned cash. Once you understand how the "4 Square" method works, you will be in a much better position to protect yourself and your finances from ruin. (note: the best way to protect yourself is to not set foot in Victoria Harris Chrysler in the first place) Using the "4 Square" method", the salesperson uses 4 squares on a piece of paper to write down the sales price for the vehicle you want, your trade value, money down, and the monthly payment. They will typically start off by angering you with a ridiculously low offer on your trade (note: this is done on purpose as part of the "4 Square" method because you cannot make rational decisions when you are angry) and then they will proceed to play a carnival like shell game back and forth with the various numbers on the page until you are no longer sure what any of the costs are other than the monthly payment. This is their goal. Over the course of several hours, the sales staff will tag team you, ie: hand you off to the assistant manager, the sales manager, the finance manager, the supreme commander of janitorial services etc.(okay, that last one was a joke...) and they all have a specific role to play in this highly choreographed scam designed to tire you out, wear you down, and add to the numbers confusion. At the end of the day, they will coerce you into agreeing to a specific payment but they will avoid discussing the total cost of the purchase or actual financing costs. That or they will simply say "don't worry about those numbers, the factory rebates etc. will cancel those out in the end (note: no they wont....). Their ultimate goal is to add thousands of dollars in extra expenses to the advertised price of the vehicle and significantly increase their profit margin at your financial expense. If you find yourself duped into signing a sales agreement, ensure you go over the fine print and costs line by line. Do not get pressured into signing something you don't fully agree with, or fully understand. They will insist that you need to sign right now. They don't want to give you time to think about things or fully understand what you are actually agreeing to on the sales contract. Take a bit of time to educate yourself about the "Four Square" sales scam and protect yourself. The best way to avoid getting ripped off is to avoid Victoria Harris Chrysler altogether and any other dealership that utilizes this deceptive sales scam. Caveat Emptor!