If i could rate this no stars i would.
It all started Sept 19th, I saw an ad on facebook showing a nice 2019 Mustang... Peaking my interest I headed down to harris dodge to check it out. Upon arrival i was greeted by sales person (brock) I first started off with the spew about how my credit wasn't great from previous issues when i was younger, But that i did have a trade in and that i was interested in the mustang. All was good, Or so i thought. We went for a quick ride in the mustang, But i didn't really get that over excited feeling. Skip forward, We are back at the dealership. Im wandering thru looking at other options and i stumble upon a 2017 300s. Snazzy looking car, right in my price range. Start discussing options, and they take down my info for a credit check. Bank declines the loan.
But NOLAN (sales manager) says we have an option that works for you and will get you driving today, He shows me a 2017 Nissan Versa. Not even close to what i originally came looking for. After more discussion i told him i was not interested in it and left it at that.
Skip to the next day, I get a call asking me to come back down and check out other options. Now suddenly we are back on the topic of the 300. But not without a co-signer. Which i had no problem getting. Between the 2 days ive now spent at this dealership totaled roughly 12 HOURS.
Get all the paperwork written up for the 300, Cosigned and good to go. 2 days go by, multiple phone calls to the dealer to find how the process is going, maybe get an update? 3 times I left voicemails for Shane ( Finance manger) to call me back for an update. NOTHING, I head down to speak directly to him, I basically get told we have been busy and couldn't return the calls. IT TAKES 2 MINS TO CALL SOMEONE BACK! Especially when they are attempting to purchase a vehicle from you.
But wait, It doesn't end there.
2 Days after driving my 2017 300s with 25k on the odometer, Check engine light comes on. Immediately head over to Harris service department to get it checked out, they book it in for a inspection and find it needs a new exhaust. Luckily its covered under warranty. They order the parts, a week and a bit later the parts finally arrive. Drop the car off again for what is supposed to be a 2 day job and ill be back driving. Luckily they gave me a loaner car... 2 days later, i still dont have a call from them saying the cars ready.. Head down to be told "They didnt realize they needed exhaust manifolds as well, there on order and will be here next week" Ive now been without my car for going on 2 weeks. Its supposed to be done by this Friday (oct 25).
In conclusion :
- I spent way more time than i ever should have dealing with this, Close 16 hours roughly. Sitting around in there dealership twiddling my thumbs.
- Brock was ok, I got the slight sense of pushiness from him.
- Nolan : Your typical car lot manager. Talking about the best deals and how they are basically giving the car away.
- Shane: Pushed the extended warranty hard, Left me sitting for hours in the waiting room without any explanation as to why.
The service department was welcoming, and explained every detail in depth. Slight mistake not ordering the entire exhaust. But xxxx happens.
AVOID HARRIS DODGE. I went to willie dodge this week and was approved for a nicer car, Lower payments, and did not get any feelings of being pressured by the sales guys all within 3 hours... Might i add..... Do the research, Check reviews, Dont make the same mistakes i did. Other dealerships will get you the same approval these guys will. But in 3 quarters of the time :)