I approached a sales rep (Stuart) about buying a used Jeep. he was kind enough to show me around the lot. I decided on one that just came back from detailing: a beautiful black 2013 JK.
We sat down and negotiated a deal (With Matt the sales manager's help). The price I was shown was not what was listed (A thousand more on the sticker than the website). Once the deal was done, I was told that someone else had a deposit on the vehicle and I can't buy it just yet.
Two days later, the Jeep was back from inspection and without speaking to the other individual the dealership sold me the car. Financing went through fine, it was moved over to my name, and it was platted. I was told that there were "a few" things the shop needed to do, and I should have the vehicle back in one or two days (by friday at the latest, I was promised).
To make a long story short, I have been back to the dealership no less than 5 times since actually signing the papers. Turn signal assembly was stolen off my new car under their watch. The two day shop time turned out to be over a week. The promised work was not done fully (I am still waiting on an alignment and new tires that were promised but not delivered).
The dealership has 0 paperwork about what maintenance their "sister shop" (Fiat, good thing I bought a Jeep at a Jeep dealer!) did to the vehicle. No reports besides "cost" they paid was given to me.
I never received a straight answer or ETA from the sales rep, the sales manager or their shop manager about the "work" that was done; why it took so long, who did it, why.
On my sixth visit they handed me my keys back to a dirty, less than full tank Jeep that their shop has driven more than me in the two weeks that I've owned it. No compensation was ever offered, no apology was given for the "Clusterxxxx" (Thanks Stu) of a car sale this was.
WOULD NOT RECOMMEND,