Langley Chrysler - Service Centre

Great Service, Friendly Staff, Vehicle was ready on time. The check in and check out process was smooth and efficient. No waiting. Overall the experience was great!

We wanted to buy a "flat towable" (meaning to at tow behind motorhome eg) jeep from a dealership and they checked with Langley Chrysler who is a jeep dealership to see if the vehicle we were interested in was indeed flat towable. The service manager told them the Jeep Cherokee Sport was flat towable. So we bought the car and then went and had the tow package installed. ($2600). We got home and found out that the jeep was not towable. So we called this guy back and spoke to him and he said that he told the dealership originally that it was flat towable, but then called them right back and said it wasn't. (untrue). Then he told us that we could have a button installed that would make it towable. He didn't have the part in but said same dealership in Chilliwack did. So we went to them, they installed it ($600) and then we still couldn't hook it up to motorhome. We spoke to service manager at Chilliwack and he confirmed that it wasn't flat towable. So we called Langley back and the sales manager told us that since it was their mistake they would fix it. We emailed the main manager and he did not reply. Called the sales manager back and he changed his story, said it was original dealerships fault and Chilliwacks, but not theirs. Talk about passing the buck. Langley was responsible for all of these problems and takes no responsibility at all. We now have a vehicle with a tow package on it that we have no use for. I will never deal with these people again and plan on taking appropriate action against them.

Langley Chrysler were excellent. They were fast, friendly and helpful. They arranged a shuttle for me both arriving and leaving. My car was ready on time.

Service writers where good. Mechanics well not so much. Remember when working on someone's car the dash cam could be on including the audio.

I was very pleased with the service I received at Langley Chrysler, frequent updates, clear communication and free rental. Overall experience was great, with my thanks.

fantastic service Angela was great and competent/ go back to her anytime . My car was ready on time and for what what I was quoted. Always visit your dealer they know what they are doing

I have never had a more positive experience in a dealership! The staff, service, professionalism, shuttle service, everything about this business was exceptional! Thanks Devon!

I was charged over $600 for a new thermostat ($16 on Amazon) and a coolant flush at $240 which a mechanic I know said was totally unnecessary. That was a scam of an extra $240. I will never go back and I would recommend no one does. They lost my business.

Was greeted by name as I am a fifteen year customer which I appreciate Customer service overall may be improving Jim Harkness does a great job, here.

The service rep was Jim Harkness. He handled my scheduled visit with a thought to keeping my cost reasonable for an older model car. Service was quick. The waiting area works for me as it has counter tops that allow me to read, has an online computer access and a coffee machine. Cost was pleasantly low. I don't know the name of the mechanic.