Langley Chrysler - Service Centre

10 years dealing with this beautiful dealership! And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful cust And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful customer service and professionalism More

Don't bother going here - pick another dealer; they a poor reputation on fixing anyhting. I spend 3 visits and $7,000 later to fix the same problem; they only guaranteed the parts and not the labor, so o poor reputation on fixing anyhting. I spend 3 visits and $7,000 later to fix the same problem; they only guaranteed the parts and not the labor, so of they make a mistake and don't fix the problem you wil lhave to get charged again-and-again. I don't think there has ever been a bill less $1,000 to fix anything here. Moving on to another dealer, after realizing poor service and customer sales. More

Big Shout Out to Langley Chrysler for having the worst service department ever! Should have known from the beginning * forgot to gas up our SUV when we bought it * told me my oil change was done when rea service department ever! Should have known from the beginning * forgot to gas up our SUV when we bought it * told me my oil change was done when really it was never done in the first place * AND last but not least cannot fit / accommodate someone that has only had there SUV for 1.5 months and the SUV is not even drivable at this point! I am now paying for a pretty piece of metal to be sitting in my driveway!!! More

Customer service was very minimal. If you don’t know anything about mechanical work, they will definitely fleece you. I won’t be back. MN If you don’t know anything about mechanical work, they will definitely fleece you. I won’t be back. MN More

A salesman sent me a Text as my Pacifica was in for service, it said I would get 0 financing and 2000 Visa card if a traded in my van. Well not true, the 0 finance was for new vehicles and he laughed a service, it said I would get 0 financing and 2000 Visa card if a traded in my van. Well not true, the 0 finance was for new vehicles and he laughed at me when I asked about the visa! More

The service department employee was very good at dealing with my vehicle issues and with the warranty company. The thing is when I got home and opened the hood of my car the mess that the engine compartment with my vehicle issues and with the warranty company. The thing is when I got home and opened the hood of my car the mess that the engine compartment was in was in an unacceptable condition. I can't tell if the issues are taken care of or if they are still leaking. When I was asked if I wanted them to clean up the engine compartment before I picked up the car I assumed they wanted to charge me extra on top of the $3,000.00 it had already cost for the repairs so I said I would clean it myself. The thing is I expected it to look as it did when I took it into service. I have had issues before with my wife's Jeep being returned to us with garbage left in it and gages not set back to where they were when it was brought in. Also when I first took my car in for service during the height of COVID-19 when it was returned to me I found a covid mask on my passenger side floor. I mentioned it to the service department but they didn't care. I'm disappointed about this ongoing situation with getting my vehicles back in this condition. I don't like to complain but folks you charge a lot of money for repairs the least you could do is return the vehicles in the condition that you received them after working on them. That's not customer service it is more like you don't care about the customer's vehicle or property. I know this will fall on deft ears and it is my choice to go elsewhere for service, but I believe in keeping your dollars close to home and supporting local companies but these same companies should consider how much disappointment people should have to put up with before they are forced to go elsewhere. More

Four times in shop no fix say I have deal with it not working for up to 3-4 mounts till update is out $70,000.00 well spent don’t think so working for up to 3-4 mounts till update is out $70,000.00 well spent don’t think so More

Service dept knowledgeable,efficient,great to deal with. Deliver on their word,,Thank you Angela. Deliver on their word,,Thank you Angela. More

I have taken my vehicle to Langley Chrysler a few times and all the times have had a bad customer experience, especially by Angela @ Langley Chrysler Brought in my 2017 Ram with backup camera not working and all the times have had a bad customer experience, especially by Angela @ Langley Chrysler Brought in my 2017 Ram with backup camera not working well. Backup camera has been replaced by Langley Chrysler for the past 3 years - had photos to prove the backup camera was not working - Angela advised unless they see it for themselves they are not able to fix the issue. The diagnosis says there is nothing wrong with the backup camera. She advised for them to keep my vehicle for someone to drive it home and back to work for a few days on my gas to see if the backup camera works. Asked will you provide me with a loaner - advised "oh no we don't have loaners for the next 2 months" Left unsatisfied. Called Richmond Chrysler where I bought my vehicle - spoke to a customer service rep - explained the above. she advised to leave it with her and she would call me back - same day got a call back - had a loaner vehicle ready for me for the next day and advised the service dept will review the issue. At this point 2 days after I spoke with Angela, the back up camera was not working at all. Richmond Chrysler took my vehicle advised it wasn't the camera but the wiring harness which Angela advised would be a big job to fix. Richmond Chrysler fixed the issue the same day and was advised there was no rush to bring back the loaner till have the long weekend. Richmond Chrysler provided the BEST customer service and I WILL NOT be bringing my vehicle back to Langley Chrysler ever. SERVICE WAS EXTREMELY POOR More

Very professional had all the answers to my questions and concerns. Never at anytime did I feel pressured to make a decision. My sales rep Norm was really great to deal with made me feel like I new him for m concerns. Never at anytime did I feel pressured to make a decision. My sales rep Norm was really great to deal with made me feel like I new him for many years. Special thanks to Rob sales Mgr and all staff involved More