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Langley Chrysler - Service Centre

4.0

44 Lifetime Service Reviews

19418 Langley Bypass, Surrey, British Columbia V3S 7R2

44 Reviews of Langley Chrysler - Service Centre

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May 11, 2020

"Langley Chrysler were excellent. They were fast, friendly..."

- Clay

Langley Chrysler were excellent. They were fast, friendly and helpful. They arranged a shuttle for me both arriving and leaving. My car was ready on time.

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Recommend Dealer
Yes
Employees Worked With
Angela, Dobbin
January 23, 2020

"Service writers where good. Mechanics well not so much...."

- Dwayne

Service writers where good. Mechanics well not so much. Remember when working on someone's car the dash cam could be on including the audio.

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Recommend Dealer
No
Employees Worked With
Too many oeople
January 23, 2020

"I was very pleased with the service I received at Langley..."

- catlover1

I was very pleased with the service I received at Langley Chrysler, frequent updates, clear communication and free rental. Overall experience was great, with my thanks.

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Recommend Dealer
Yes
Employees Worked With
Service department- Devon- great
January 11, 2020

"fantastic service 2015 fiat "

- sue_g

fantastic service Angela was great and competent/ go back to her anytime . My car was ready on time and for what what I was quoted. Always visit your dealer they know what they are doing

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Recommend Dealer
Yes
Employees Worked With
angel dobbin
January 09, 2020

"I have never had a more positive experience in a..."

- Debbie

I have never had a more positive experience in a dealership! The staff, service, professionalism, shuttle service, everything about this business was exceptional! Thanks Devon!

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Recommend Dealer
Yes
Employees Worked With
Devon Franks
November 20, 2019

"OVERPRICED AND WORK DONE THAT WAS NOT NEEDED"

- mattetho

I was charged over $600 for a new thermostat ($16 on Amazon) and a coolant flush at $240 which a mechanic I know said was totally unnecessary. That was a scam of an extra $240. I will never go back and I would recommend no one does. They lost my business.

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Recommend Dealer
No
Employees Worked With
service desk lady was friendly
October 13, 2019

"Winter tire change over"

- Lawrence

Was greeted by name as I am a fifteen year customer which I appreciate Customer service overall may be improving Jim Harkness does a great job, here.

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Recommend Dealer
Yes
Employees Worked With
Jim Harkness
September 12, 2019

"This was a regular scheduled service for a 2003 PT Cruiser"

- Dave

The service rep was Jim Harkness. He handled my scheduled visit with a thought to keeping my cost reasonable for an older model car. Service was quick. The waiting area works for me as it has counter tops that allow me to read, has an online computer access and a coffee machine. Cost was pleasantly low. I don't know the name of the mechanic.

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Recommend Dealer
Yes
Employees Worked With
Jim Harkness
August 12, 2019

"Service issue - transmission"

- service customer

2014 Chrysler 200 -96,000 kms , 2 months past 5 year & transmission needed rebuilding. Josh worked with FCA to have covered under warranty that was accepted. NOW the ISSUE; asked Josh twice about warranty twice and he replied " parts ONLY for 2 years NO LABOUR coverage" " you are on the hook for labour once you leave the dealership lot". Contacted FCA and they indicated 2 years PARTS & LABOUR unlimited kms. Called dealership 3 times to talk to service manager - no return calls. Angela connected me on the 4th attempt to parts manager Trevor who is working on confirming coverage. Would gladly sit down with someone in authority to discuss further. In summary think it took to long to repair ( 2 weeks) & not how the warranty time / coverage has been handled. There is more that was not in this review that should be discussed.

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Recommend Dealer
Yes
Employees Worked With
Service dept. Josh & Angela. Parts dept Trevor
July 05, 2019

"Exceptional Customer Service "

- golfguy,Fred15

My 2015 Chrysler Town & Country's battery failed 3 times during the Long Canada Day weekend as a result of indifferent readings from their Diagnostic Tester. This required the vehicle to be towed twice back to their yard and finally the results were positive..... a new battery was required . This misfortune was all a big inconvenience! Then Langley Chrysler went the EXTRA MILE to provide me with Total Customer satisfaction. My thanks go to Anthony Wiseman, General Manager, for being so welcoming and understanding my dissapointment. The management there is very pro-active and extremely Customer Oriented. They only want Total Customer Satisfaction. My customer service experience ended with Langley Chrysler honouring all costs for Towing, Diagnostic charges, brand new Courtesy Vehicle and a new battery from the Service Dept. Thanks also to Josh Mcleod of the Service Dept. I recommend Langley Chrysler for very friendly people & Total Customer Satisfaction . Fred Madden Langley,BC

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Josh Mcleod , Service Dept.
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