Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Langley Chrysler - Service Centre

Surrey, BC

4.1
46 Lifetime Reviews Review Dealership

46 Reviews of Langley Chrysler - Service Centre

Sort by
September 08, 2020

"Great Service, Friendly Staff, Vehicle was ready on time...."

- Jeff

Great Service, Friendly Staff, Vehicle was ready on time. The check in and check out process was smooth and efficient. No waiting. Overall the experience was great!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Harkness
July 28, 2020

"Service manager and sales staff are incompetent "

- vu

We wanted to buy a "flat towable" (meaning to at tow behind motorhome eg) jeep from a dealership and they checked with Langley Chrysler who is a jeep dealership to see if the vehicle we were interested in was indeed flat towable. The service manager told them the Jeep Cherokee Sport was flat towable. So we bought the car and then went and had the tow package installed. ($2600). We got home and found out that the jeep was not towable. So we called this guy back and spoke to him and he said that he told the dealership originally that it was flat towable, but then called them right back and said it wasn't. (untrue). Then he told us that we could have a button installed that would make it towable. He didn't have the part in but said same dealership in Chilliwack did. So we went to them, they installed it ($600) and then we still couldn't hook it up to motorhome. We spoke to service manager at Chilliwack and he confirmed that it wasn't flat towable. So we called Langley back and the sales manager told us that since it was their mistake they would fix it. We emailed the main manager and he did not reply. Called the sales manager back and he changed his story, said it was original dealerships fault and Chilliwacks, but not theirs. Talk about passing the buck. Langley was responsible for all of these problems and takes no responsibility at all. We now have a vehicle with a tow package on it that we have no use for. I will never deal with these people again and plan on taking appropriate action against them.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 11, 2020

"Langley Chrysler were excellent. They were fast, friendly..."

- Clay

Langley Chrysler were excellent. They were fast, friendly and helpful. They arranged a shuttle for me both arriving and leaving. My car was ready on time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angela, Dobbin
January 23, 2020

"Service writers where good. Mechanics well not so much...."

- Dwayne

Service writers where good. Mechanics well not so much. Remember when working on someone's car the dash cam could be on including the audio.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Too many oeople
January 23, 2020

"I was very pleased with the service I received at Langley..."

- catlover1

I was very pleased with the service I received at Langley Chrysler, frequent updates, clear communication and free rental. Overall experience was great, with my thanks.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service department- Devon- great
January 11, 2020

"fantastic service 2015 fiat "

- sue_g

fantastic service Angela was great and competent/ go back to her anytime . My car was ready on time and for what what I was quoted. Always visit your dealer they know what they are doing

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
angel dobbin
January 09, 2020

"I have never had a more positive experience in a..."

- Debbie

I have never had a more positive experience in a dealership! The staff, service, professionalism, shuttle service, everything about this business was exceptional! Thanks Devon!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devon Franks
November 20, 2019

"OVERPRICED AND WORK DONE THAT WAS NOT NEEDED"

- mattetho

I was charged over $600 for a new thermostat ($16 on Amazon) and a coolant flush at $240 which a mechanic I know said was totally unnecessary. That was a scam of an extra $240. I will never go back and I would recommend no one does. They lost my business.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
service desk lady was friendly
October 13, 2019

"Winter tire change over"

- Lawrence

Was greeted by name as I am a fifteen year customer which I appreciate Customer service overall may be improving Jim Harkness does a great job, here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Harkness
September 12, 2019

"This was a regular scheduled service for a 2003 PT Cruiser"

- Dave

The service rep was Jim Harkness. He handled my scheduled visit with a thought to keeping my cost reasonable for an older model car. Service was quick. The waiting area works for me as it has counter tops that allow me to read, has an online computer access and a coffee machine. Cost was pleasantly low. I don't know the name of the mechanic.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Harkness
1
...
1 - 10 of 46 results