New to town, looking to keep my business with Chrysler, I had called into Parksville Chrysler to inquire about some servicing on one of my vehicles out of 7 in my family. There was a male that took my call, name slipped my mind but believe it started with an "S", Steve, but may be mistaken. First of all, the greeting I received was very standoff, almost ignorant to the fact he was supposed to be helping anyone. People have bad days, so I continued the reason for my call. Long story short, the gentleman proceeded to tell me I was wrong in my thinking, that I didn't know what I was talking about, and for the technicians to prove as such. I was a Chrysler tech in Toronto for 31 years. So I took offense to what he was saying. Well, I had chuckled at what he said as I was in disbelief, and was asked if there was something wrong with me. I was shocked at this statement, and hung up. My advice to this individual, lose the know it all attitude and get rid of the chip on your shoulder before you push away any other potential customers. Good luck to your service department.