worst dealership in terms of service, sales wise they are good, awesome deals but horrible service. their service guy says " Power steering has nothing to do with sports mode, means electronic power steering of 2019 Jeep Grand Cherokee doesn't change stiffness while vehicle is put in sports mode. what a joke...
here is my experience.Does powering steering of any modern vehicle has to do anything with sports mode?
Now I will elaborate, my JGC 2019, has an option under Safety and convenience tab in settings of vehicle. Power steering Default: Normal, Sport, Comfort. Which according to me is you can change the driving dynamics of vehicle by applying any of these modes and power steering can be adjusted into stiff or light rotary motion by the electronic motor attached to it.
But according to your service manager(sorry didn’t catch his name) and advisor (Mike), power steering has nothing to do with sport mode. Moreover your service manager kept on telling me that I don’t know much about my vehicle an when I asked him to please check another Grand Cherokee so that he can replicate the issue. He said he has to find similar model and similar year Grand Cherokee which he don’t have any.
I went to dealership and met service manager, Service manager was not at all welcoming instead he started like do you know about this vehicle. (He was referring to my jeep which I have driven for 30,696 kms. I said yes it is my vehicle he said on these vehicles power steering has nothing to do with Sports mode. I don’t know what kind of qualification or educational background is required to get hired or promoted as service manager in Go Auto Group. But certainly not automobile as this was so lame coming from a service manager trying to give an explanation. Furthermore he said I run all the diagnostic codes (which I understand) all modern vehicles comes with this feature. He said all codes are normal I can’t see any fault and I cannot change power steering just because you are saying it is not working good (again lame reply).
When I asked him why can’t we try on a similar vehicle in the lot and see the difference, he denied because he know what I was talking about and he know the fault. He said we don’t have any similar vehicle on lot. When I said put yourself in my shoes and understand my situation as I don’t feel comfortable on highway driving in comfort mode, he went ahead and said he spent 100 thousand on a brand new Ram and his breaks are making squealing noise but Chrysler has no reply for it and said his vehicle is in break-in period( again lame and putting bad reputation about Chrysler products himself).
When he was having no reply for my question he said these lines:
Just have your keys and take your vehicle and I am not putting any diagnostic charges on you.
Secondly he said why not you try another dealership for example Langley.
Third he said I can speak to Chrysler if I am not happy with the outcome today