Bought a new 2019 RAM 1500 a few weeks ago. Great price and fantastic customer service, and absolutely no pressure, just information.
Beau in sales could not have been more helpful and I really appreciated his follow up call a few days later to see if all was ok. A few days later had a great experience buying a box liner and having Andrew, in service dept, answer a few questions about service.
Employees are mostly very long term and are obviously happy to work there. The ones I talked to say they are treated like family and some actually are family.
The culture of any organization always comes from the top and it is obvious that the person at the top is very well respected by everyone in the company. Never met him/her, but hope he/she reads this and passes it on to others in the company so they know their work is appreciated.