Rating is based on communication level from service department. Parents brand new renegade needed repair when they returned from vacation, and as such they were stuck in Victoria until repair was complete. Unfortunately took 4 days to fix, parts etc... I can understand delays. However, service department never called to update them on the status of the vehicle, never offered courtesey car/ride despite extended warranty. The service department was soley fixated on excuses and laying blame elsewhere instead of even putting forth a token effort to address my parents predicament. No one was looking for an all expenses weekend in Victoria. All we wanted was to be kept in the loop as to the cars status and some help with transportation.
Total lack of customer service, made us feel like we were putting them out.