For a dealership that says it prides itself in genuinely helping the customer, it’s doesn’t really!! I would go somewhere else for sure!!!!
My experience started well. They were kind, showed me a great van option for my family... But I ended up purchasing something I am not totally satisfied with. It seemed like bait and switch because after trying that van, they told me it wasn’t an option for me at all! The dealer kept telling me it was really my only option, but now, after looking elsewhere I found out I could have done much better.
My experience was a bait and switch experience in my opinion, or at the very least quite shady. They sent me home for the night in a fully loaded grand caravan and then the next day told me that one wasn’t an option for me (well then why show it to me and send me home for a day In it) and then they told me they only had one on the lot that would work for me, and it was the MOST base model. They convinced me that was the only option for me. And when I came back in I was only dealing mainly with the manager (for some reason.. I didn’t ask for a manger) and he was the one telling me this is my only option.
Since I came in with less than perfect credit I didn’t want to get more hits by going to a bunch of dealers. Also we have another baby on the way and we’re moving ASAP so I didn’t have the time to be shopping around. The sales person knew all this and really seemed to take advantage of my situation. They also kept bragging about their inventory size and sales power; that they can get the best deal of anyone and have the best inventory, which I have since learned is not true since other dealerships still have 2020 caravans (lots of them) available.
Overall I would skip this dealership and go somewhere else, anywhere else, where they might actually listen to what you want. This wasn’t my first car buying experience but it was definitely the worst.