Worst service experience ever, with even poorer customer - turner
Worst service experience ever, with even poorer customer service. Sent my Jeep for re-keying and a simple oil change on a Tuesday. Was told it would be one day, or two. On Friday--three days later--I was told to come pick up Jeep. "Oops, we forgot the oil change." We will have it ready on Monday.
On Tuesday night, when I went to dealership to pick up Jeep, no one could find the work order or my keys. Half an hour later, the sales manager brought my keys and could not confirm the oil change had been done. He said pay the invoice now, and if the oil change was done, you can pay tomorrow by phone.
The next day, the dealership called and said "No, the oil change was not done, but we also screwed up your invoice and you owe us $400 more for the two (non-smart) basic keys (holy price gauging Batman!).
In short, they screwed up by not doing the oil change initially, the screwed up with the invoice, and they screwed up by keeping my Jeep a whole week and never doing the oil change despite three requests and confirmations.
I asked them what they would do to make me whole for being grossly inconvienced--thinking they may offer a free oil change or at least some modest contrition--but no. Not only did they not apologize, but the sales manager arrogantly proclaimed he did nothing wrong and the service department was not going to adjust the bill or do anything for me.
Just complete ignorance of basic tenets of customer service. I bought my Jeep there but will never ever do any business with this group again. They have no people skills and are clearly disorganized--not to mention how ridiculously over-priced they are.
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