Grenier Chrysler Dodge Jeep

Normally I found the service people to be very good. However, on two occasions - one where my lug nuts on the wheel came loose and once when the back tire came off and caused thousands in repairs (how However, on two occasions - one where my lug nuts on the wheel came loose and once when the back tire came off and caused thousands in repairs (how does a wheel just fall off - unless it wasn't secured right) I wasn't happy. They tried to get me to claim this as an accident (and make my truck worth nothing as a trade-in to save them money I guess) but finally accepted it as not my fault and the "extended" warranty covered it. Imagine if I didn't have one. Mr. Grenier approved this and over-rode the service manager. More

Très déçu du service. Aussitôt que vous signé le contrat vous n'êtes qu'un numéro !!! A la livraison du véhicule personne ne m'a montré la van !! C'est grouille toi pi go vous n'êtes qu'un numéro !!! A la livraison du véhicule personne ne m'a montré la van !! C'est grouille toi pi good bye prochain numéro !! Il m'ont vendu un vehicule au dessu de mes moyens même si j'avais été clair du montant que je pouvais me permettre. Je conseille de vie lire votre contrat avant de signer. Mon père veux se procurer un dodge ram et ce n'est certainement pas à ce concessionnaire qu'il ira. Ah oui à noté que le directeur des vente m'a offert un plein d'essence étant donné que le GPS que j'avais demandé n'était pas installé!!! Une vrai joke. Mon vendeur était rashid et avant de signer il était très rejoignable, ensuite il a disparu. Très très déçu More

usually am satified with the job done at Grenier I usually I am satified with the job done at Grenier and have been going there for over 10 years. Bought all my cars from Grenier/s including my Camar I usually I am satified with the job done at Grenier and have been going there for over 10 years. Bought all my cars from Grenier/s including my Camaro SS2. The 1 star reviews is hard but needed! April 23rd brought my jeep in to get the summers on, job done went home and parked the jeep in the driveway going out only near by at the most once a week. Yesterday May 26th was the first time I really took the vehicle out for a long drive due to Covid 19, on the autoroute I hear a slight banging , thought a nail or something other was on the tire but nothing.Leaving the store on the highway the banging is getting louder and louder got home and looked at the tires and the mechanic DID NOT THIGHTEN THE LUG NUTS!!! only 2 was left, how dangerous and irresopnble this is. I contacted Grenier last night and I am waiting for a call from the new service director. I expect them to replace all my lug nuts and wheel bearing because surely its damaged! More

Inspection et livraison affreuse .... le service VIP la mécanique n’a été nullement inspecté preuve à l’appui mon véhicule est toujours chez chrysler Drummon le service VIP la mécanique n’a été nullement inspecté preuve à l’appui mon véhicule est toujours chez chrysler Drummond au minimum 4000$ Je ne conseille a personne... More

Excellent service Excellent personnel. J ai apprécié mon expérience sur place. Rien à voir avec les autres .... Je ne sens pas la pression tout en Excellent personnel. J ai apprécié mon expérience sur place. Rien à voir avec les autres .... Je ne sens pas la pression tout en travaillant fort pour moi . Puis le service est extra! More

Super contente Merci à mon vendeur Éric il était excellent et il m'a donné un super bon prix. À la livraison Kim était fantastique. Merci à mon vendeur Éric il était excellent et il m'a donné un super bon prix. À la livraison Kim était fantastique. Je recommende ce concession! More

GRenier Grenier chrysler is the best dealer i have ever been too, staff is welcoming and amazing. The salesman paid attention to all the little details i told Grenier chrysler is the best dealer i have ever been too, staff is welcoming and amazing. The salesman paid attention to all the little details i told him and found me the perfect car. More

Dishonest. Deceptive. Drove from Ottawa to buy a car with cash in hand, ready to buy. When I arrived after 2.5 hours of driving they started by dropping a $995 hidden fee o Drove from Ottawa to buy a car with cash in hand, ready to buy. When I arrived after 2.5 hours of driving they started by dropping a $995 hidden fee on me (non-negotiable, of course), then offered me 12.5% of the value of my trade-in they initially quoted (I even sent pictures, VIN in advance)! When I tried to counter the sales person told me that I should have known that the initial quote was wrong, crumpled up the paperwork, threw up his hands and sent me on my way. I could not believe that they didn't make any attempt to keep me there. I mean, I clearly really wanted the vehicle! have to say that this was very deceptive and rude treatment. Before I arrived I was told I would be compensated for my gas. Empty promise. I was told that they had a deal where they were going to pay 125% of value on a trade-in. Lie. So disappointed. A lot to be said for dealing with honest people. More

Not straight forward When you meet the sales rep tell me that I have to pay 697.00$ for a car proof, car clean up, lien search, etc.? Then we finally agree on a price for When you meet the sales rep tell me that I have to pay 697.00$ for a car proof, car clean up, lien search, etc.? Then we finally agree on a price for the used vehicule, I have to see the credit director. Actually, I must see. I am being told that I pay cash or if I have my own financing, the price of car is 997.00$ more. They get a commission from the bank to bring them clients. No problem about that. The trick is the following. They try to sell you : life insurance, car insurance, car taging, etc. On each of these product they make a commission. 48 hours after having agreed on to purchase the said car, the credit application has not even been submited to a financial institution ? I forgot to mention that they try to make me agree to pay 1% more than the current interest rate generally going on the market. And so, before having a look at my credit. One Have to understand that 1% during the term of the loan, represent 1000.00$. So they get a higher commission from the bank. More

I do believe if you have nothing good to say dont say anything, but it is very important to make people aware that their are deals to be had out their ,and when a dealer forces or puts pressure for you anything, but it is very important to make people aware that their are deals to be had out their ,and when a dealer forces or puts pressure for you to leave a deposit or buy right away this is not a good thing. The people are nice at the dealership but the mighty dollar runs the place, they will cry and say they are not making any money on the car.... but the fact is the COST price of the vehicle they show you on their computer is not the the cost this is a smoke screen to make you feel they are giving you the best price, that is not the case they can do better and they know it , thats why they try to pressure you so you dont shop around more. I didn't like forceful attitude to buy the car NOW and the trying to convince me that they were giving me the best price. I found the same car but more equipped and more upgrades included, for almost $3000.00 dollars less than this dealership " supposedly almost cost price" and they didn't even force me to leave a deposit , they said come back later think about it. More