First of all I would like to make it clear that my experience at Excellence Chrysler Saint-Eustache was one that I would have never expected.
However, my review and complaint regarding the technicians at this establishment was less than professional and it certainly was not acceptable. A day before the holidays my fiat 500, 2016 had been leaking oil for no apparent reason;over a liter to be exact. I had no warning light indicating that there was a problem and that it was even leaking oil. It was only to discover by my husband that it was leaking that morning for probably about two days! I had rushed it to the garage at your dealership where the technician had put my car on the lift and said he saw oil leaking. Without any service being done on my car and not knowing if the part was defected or if there was any reason at all as to why the car was leaking oil due to weather conditions etc..., he told me it would cost $1600 to change and oil pan and ELEVEN HOURS to fix and take anywhere from three weeks to have it repaired! Now have you ever heard such preposterous statement! He also said that they do not deal with insurance and that I could not take my car until I paid him $1600. Furthermore, they do not deal with courtesy cars. In light of this, my husband and I were appalled at what this guy was saying and only discovered that I was insured with Mopar and had full coverage for 5 years and that this should have been under warranty to be repaired. Now I am not sure if it was because he just didn't want to fix it but I feel I was being taken for a ride knowing that it does NOT take eleven hours to change an oil pan and it certainly does not cost $1600! Furthermore, there was no other damage anywhere else to my car and that the technician assumed I had broke it which is appalling in itself; and not having him even looked to see why it was cracked made my husband and I even more like we were taken as fools! I had to at my own expense have my car towed to a garage, call my insurance to get a courtesy car and later to find out that the mechanic at my garage said that the part to change an oil pan did not cost $1600 but rather $300 around and it only take 1 hour and half at best to change it! So from one mechanic to telling me it cost $1600 from a dealership to a REAL mechanic telling me something different, you can see my dilemma and the level of frustration I have especially when I have have full coverage from Mopar to fix it at the dealership!
Now I have had to dish out $63.00 and pay tour dealership for a technician to only put my car on a lift and have nothing done but also get my car fixed by my own garage when the estimate for the repairs and the labor only cost around $350.00 and had to get a courtesy car with my insurance. Now doe this make any sense at all?! My Mopar insurance should have paid the repairs and Chrysler should have fixed my car. In my opinion, Chrysler should be giving me back my $500 and for punitive damages and the headache and time loss of work when this all could have been done properly if the people that work at Excellence Chrysler Saint-Eustache would have done their job right!
So my review is a THUMBS DOWN!