Whitby Oshawa Honda

Just wanted to share my experience with Joshua at Whitby Oshawa Honda today regarding a red fl5 Type r I came into see. I called and emailed with them many times beforehand to confirm. When I got there w Oshawa Honda today regarding a red fl5 Type r I came into see. I called and emailed with them many times beforehand to confirm. When I got there which took a 40minute drive one way from Markham I was told I was not going to be allowed to take the type r on the road due to the dealer’s policy. I mean fair enough it’s a manual performance car but none of the people who I was in contact with could have told me beforehand and saved me the trip and gas. Today was a complete waste of my time. I think they need to review their procedures to make sure this doesn’t happen again to other potential customers. Also on the offer given fornthe car there was a 70 dollar charge for gas. I mean if I am buying a 60000 dollar car I really don’t expect to be charged 70 dollars for gas. Besides that the trade in offer given for my car was a full $3000 below what I could get with clutch. I mean it’s just insulting. All in all I am very disappointed with Whitby Oshawa Honda and will most likely never return here. Nothing against Joshua his service was good and he was courteous. More

Nowhere in their web information does it say that a certain car is being sold As Is! We drove from Peterborough to see a few candidates. When we gave the Stock Number to the salesman, he said, "Oh, t certain car is being sold As Is! We drove from Peterborough to see a few candidates. When we gave the Stock Number to the salesman, he said, "Oh, the A in the Stock Number means it is As Is, not certified." We came to buy a car we could drive away in. We asked how much it would cost to have a mechanical inspection to provide a report on what the car would need to pass the Safety Inspection and he said they won't do that. We asked how much it would cost to buy it certified. After leaving us to get an answer, he returned and said it would be an additional almost $2500. We asked how they knew what it would cost if the mechanical inspection hadn't been performed. He said that price reflected the car's retail value, not the actual cost to certify it. When he asked how we would be financing the purchase, we said "by cash". He said "Oh, that will cost an extra $1000." My brain heard "we would save $1000" as it is unheard of to pay a higher price for a car when paying cash, with no trade in. I was shocked. We left. Never to return or endorse this business again. More

My experience at Whitby Honda was undoubtedly the worst dealership and purchasing experience I’ve ever had. As someone on the autism spectrum, I strongly advise anyone with or without a disability to avoid dealership and purchasing experience I’ve ever had. As someone on the autism spectrum, I strongly advise anyone with or without a disability to avoid this place. From pressuring me into warranty products, changing numbers during the deal, poor communication the entire process, delays or refusal in cancelling products I requested be removed before delivery, and taking delivery of a vehicle that wasn’t in the condition promised or anywhere near CPO, the entire process was frustrating from start to finish. No oil change. A7 service required. Mismatch branded tires with sidewall damage. When concerns were raised over tire safety, I was initially told nothing was wrong, only for the tires to be replaced and many of the other issues to be repaired after I escalated my complaint. To make matters worse, my trade-in payoff was not completed correctly, resulting in an overdue balance for months that impacted my credit and forced me to pay out of pocket to prevent further damage while the dealership denied accountability. Very disappointing and expensive experience. Avoid. My family are now going to service all of their vehicles elsewhere. The largest volume used car dealership lot in Canada does not mean it’s the best, and this team will not take care of you. More

2/2 for bad visits. .. Went to buy a car and they brought me to the auxiallary lot without mentioning the car had a severe accident on it, would have not even bothered wa .. Went to buy a car and they brought me to the auxiallary lot without mentioning the car had a severe accident on it, would have not even bothered wasting the 30 minutes to go look at it (salesman was also on the phone half the time). Second visit was for warranty repairs on a car I bought at a different dealer. They used the strategy of throwing parts at the problem and then gave me back the car and the problem was still there... More

Worst place to buy your car. It is my first car and just after we received it we started facing issues related with brakes. They take zero accountability and say they’re not resp It is my first car and just after we received it we started facing issues related with brakes. They take zero accountability and say they’re not responsible because their “Pre-Delivery inspection” didn’t show the problem but well within 100 kilometres I had barely driven my car how is it possible to have a problem so serious right after I receive it. Even after that they reimburse nothing and take no responsibility saying everything was clear when it left the facility. I cannot believe this is how we got treated by them. They were always there when we buying the car but after the car was sold something they’re on day off something busy sometimes short staff. It is so frustrating. Please do not buy your vehicle here. More

This dealership uses several scammy and down right illegal tactics to try and rip you off. All the prices on their website show a “finance only pricing” while the explanation of this is buried way illegal tactics to try and rip you off. All the prices on their website show a “finance only pricing” while the explanation of this is buried way down the page in the fine print. They will push you for a deposit before presenting any offers with their sales manager. They are very sketchy and pushy! Steer clear! More

I had a poor experience with Eric Daymon. On both days I came in to see and pick up the car, there were many administrative mistakes that had to be re-done and took a tremendous amount of tim On both days I came in to see and pick up the car, there were many administrative mistakes that had to be re-done and took a tremendous amount of time. He had assured me that certain fixes on the car would be done and was not done on the day of pick up. He didn’t have a good understanding of the history of the car when asked questions about it (I.e., how many owners). Quite disorganized with his follow-ups and sending back information that I had requested with him. Overall not a good experience here. More

Jonathan Howes is absolutely amazing, he guided us through our first dealership vehicle purchase with ease and without the back and forth I had been anticipating. He is very fair and extremely easy to through our first dealership vehicle purchase with ease and without the back and forth I had been anticipating. He is very fair and extremely easy to work with. He took the time to explain all the options when we picked the car up and demonstrate how everything works. Couldn't give a high enough recommendation, thank you John!!! More

My experience with this dealership has been marked by misrepresentation, non-disclosure of material facts, safety hazards, and coercive sales practices, all of which I believe violate the Motor Vehicle D misrepresentation, non-disclosure of material facts, safety hazards, and coercive sales practices, all of which I believe violate the Motor Vehicle Dealers Act and consumer protection standards. Brake Failure & Aftermarket Parts (Undisclosed) Shortly after purchase, the brakes failed unexpectedly, creating a major safety hazard. Upon contacting the dealership, I was told the brakes were aftermarket parts and not covered under warranty. At no point was I informed that the vehicle contained non-Honda parts, despite assurances of a “100-point inspection” and Honda-certified condition. This is a serious omission and misrepresentation. Undisclosed Exterior Damage & Improper Repairs The vehicle was parked in a tight lot, preventing me from completing a full inspection. The sales representative assured me there was no damage. After purchase, I discovered multiple dents and scratches. While some were repaired, several remain unresolved. During body shop work, blue paint was tracked inside the vehicle and has never been cleaned. This reflects failure to disclose material damage and careless repairs. Coercion for Positive Review Before releasing the vehicle, the dealership’s “coordinator” pressured me into leaving a positive online review. This coercive behavior raises concerns about the integrity of the dealership’s practices and misleads future consumers. Airbag SRS Defect – Refusal of Warranty Coverage In December 2024, the airbag SRS error light illuminated. The dealership dismissed the defect as “rodent damage” and denied warranty coverage under my Honda Plus plan. I maintain my vehicle in a very high state of cleanliness, and rodent damage is highly improbable. This defect predates my ownership and should have been caught during inspection. Despite this, the dealership quoted me $9,526.92 for repairs—an absurd cost considering the safety implications and their failure to disclose pre-existing issues. Denial of Independent Inspection & Test Drive At the time of sale, I was not permitted to bring the vehicle to my own mechanic for inspection nor allowed a proper test drive. I relied entirely on the dealership’s representations of quality and safety, which have since proven false. Failed Resolution Attempts On March 19, Whitby Oshawa Honda advised that the SRS light malfunction was due to “rodent damage” and that the cost to repair the damage was $9,526.92 and not covered under warranty. The rodent damage was severe, and I informed them that I did not have any rodents at my property. For rodents to completely chew through wiring is highly improbable. The defect clearly predated my ownership and indicates a failure on the dealership’s part to properly inspect and address the problem before selling the vehicle to me. This defect not only jeopardizes my safety but represents yet another failure of transparency and accountability on the part of the dealership and Honda. Furthermore, I was not allowed to test drive the vehicle or bring it to my mechanic for inspection. On March 20, 2024, I emailed Honda Canada requesting that they honour their warranty for such a critical safety issue. Honda Canada responded to my complaint but sided with the dealership in refusing to repair the vehicle. On March 23, 2024, I issued a formal demand notice directly to Whitby Oshawa Honda. To date, I have received no resolution or meaningful response. Oh and Trevor is the absolute worst! Avoid this "STEALERSHIP" at all costs! More

This crook dealer gave me the worst car buying experience ever. They showed me an old carfax report to hide an accident claim. Also put the worn tires just before the delivery. and lied another the extende ever. They showed me an old carfax report to hide an accident claim. Also put the worn tires just before the delivery. and lied another the extended warranty. STAY AWAY FROM THEM More