"I have owned my mini for three years. I have had to pay $10,000.00 in repairs so far. Each time the vehicle falls apart I bring it here first, each time they have quoted me over $2000.00 more than any other mechanic in the area. I have had to replace a $2600.00 BMW part twice in three years, even though BMW knew the part was faulty.
Mini refused to help cover the cost of the defective part.
Btw my $10,000.00 bill for repairs would have been $20.000 minimum if done at Endras BMW Mini Durham.
Also expect to wait at least 30 mins when you drop off and pick up your car. If they promised you a drive back then I suggest setting aside at least an hour and a half. They are in no rush.
4 days ago
"Bought a car for my wife, After test drive,notice there is a problem with car, they said will fix it and should be ok at pick day.
We picked up the car following week late at night jus before they close, driving back home which is 80 km away from dealer ship,noticed problem still there.
Called next day, made appointment took the car there,spend the whole day there,they said everything is fine.
Drove it back to home , problem still was there, they gave me appointment in two weeks, took it there again, they said has been fixed, I have the car for four months and problem still there, I called them ,they just ignor me. I am not happy at all and not going back there..