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Excellent buying experience! - Moon
My experience purchasing my first BMW from the dealership at 8111 Kennedy Road has been extremely satisfying. Michelle Fung at this dealership worked with me in obtaining my first beautiful BMW that met my needs and within my budget. I look forward to doing business again sometime in the future.
Thanks again so much.
Kim Marchant - Paul Baird
I have my 2013 mini paceman in for several service related issues. Each time I have had
the pleasure to deal with Kim in regards to these issues. Kim is very pleasant to deal with. After dropping vehicle off Kim will contact you via phone or email and advise of the diagnosis and cost of the repair. The service is excellent. Kim is a asset to BMW and the Performance Group as a whole. Thanks Kim.
Awesome purchase experience! - Jenn D
Buying my Mini was a great experience and so simple. I dealt with Jeff who was very attentive and provided me with all the options I was shopping for. Laura was also a great help with completing the financing options. SO in love with my new Mini :)
Excellent experience purchasing my vehicle, will continue... - Gabriela
Excellent experience purchasing my vehicle, will continue doing business with Mayur Goswani as he is an outstanding professional, very knowledgeable and goes above and beyond for his clients. Truly a pleasure!
Superb - Mini Mama
The customer service was fantastic all around. Cassandra was my sales rep and she was very knowledgeable, patient and easy to deal with. Mike Sousa was awesome doing his inspection and showed much patience repeating things and explaining all the features of the vehicle until I was comfortable to leave the lot. He is amazing at what he does and does it with great pleasure.
Amazing service - Louis
This was the easiest transaction in 30 years of buying cars. Emile was wonderful to deal with, and no pressure, just factual information, and a professional attitude. This professional and courteous attitude continued with Art, Chris, Christine ase well as the two ladies at the front desk. No matter how many times we called back to get additional information they always returned a call our call within an hour. The delivery was just as pleasant. Truly diamond service. Truly recommended.
never buy from this dealer - SK123456
After-sales service is awful. had major repairs done 4x in last 2.5 years.dealer is just trying to rip off with warranty insurance
This dealership will suck the life out of you. Stay away! - brosa
I leased a vehicle from this dealership for 4 years (2014-2018). I'm 27 years old now and never want anyone to go through what I went through with this dealership. It's not worth it! Your money and time should not be spent at this dealership, they will not take care you.
I'm writing this review today to help out others, I was taken advantage of at this dealership and treated horribly.
I want others out there who are thinking of buying from this dealership to know that it's not worth it. The type of treatment that I received from this dealership was horrifying and I don't want any other consumers to go through it. It's not right.
Starting with the receptionists who make you feel horrible for even calling into the dealership to begin with.
Followed by the sales people, they are the worst. These people are not looking out for your best interest, I repeat they don't care about you, they only care about how much commission they can make off you. The car that was sold to me was brought into service over 26 times and out of these 26 times, 6 of these were for engine issues.
My engine failed on the 401 three times, the first time was just one month after having a brand new car. I was driving during rush hour and the engine just failed. The service department provided no sympathy again they just want your money. The service advisers I must say are probably worse to deal with than the sales team. The service advisers hid documents from my file, which is fraud. I had brought my vehicle in and there was no record of it, as one of the service advisers removed the specific record from the server.
The management team is absolutely horrendous, I really don't know how these people are in management positions. They should all be ashamed of themselves, it's so unfortunate to have a team of people like this representing Mini Markham.
To top of it off, if you think Head Office is going to be on your side or if you think they'll help you out. Think again, head office is useless. Head Office will refer you back to the dealership and does not have any say over the dealership. The processes and structure of this entire dealership and company is absolute horrible. The people working for head office especially the Canada based (Richmond Hill location) are horrible people. They're very mean people and have no customer service skills.
As I'm so fortunate to never have to deal with this dealership ever again. I'm so much happier now that I know I'm not giving my money away to a very horrible dealership and company.
Please save your time and money, it's not worth it. This dealership will suck the life out of you and who wants that. Take your business elsewhere and make sure you get the treatment you deserve for your hard earned money.
Horrible service - Disappointed
Repeatedly poor service and disrespectful of appointment times. Absolutely no accountability for an error on there part even at the expense of the cars owner
Seamless, professional and overall awesome experience - woodi1987
Purchasing a new, or even used vehicle, can be a very overwhelming and daunting experience but not when you deal with the best. By the best I mean Michelle Healy. I have been dealing with Michelle for a number of years now and she never ceases to amaze me at how smoothly purchasing a new vehicle can be. Absolutely amazing. So down to earth and easy to get along with I can't imagine going anywhere else. Unless, of course, Michelle does in which case this client will be following her. I've recommended Michelle to friends and co-workers and know some have also purchased from Michelle and will continue, as I will, to enjoy the new car purchase experience that she provides. The awesome product Michelle provides helps to an extent I'm sure but having said that if she decided to go elsewhere and sell another product I would still purchase whatever vehicle she may be selling. But, please don't Michelle. I love my Mini soooooo much which is why this is my third one. Michelle most definitely deserves all the accolades she gets and more, more, more. 5 stars are not enough for Michelle so I'm giving her 10+++ She always gives 110% and seems to truly enjoy her job and dealing with people.