I leased a vehicle from this dealership for 4 years (2014-2018). I'm 27 years old now and never want anyone to go through what I went through with this dealership. It's not worth it! Your money and time should not be spent at this dealership, they will not take care you.
I'm writing this review today to help out others, I was taken advantage of at this dealership and treated horribly.
I want others out there who are thinking of buying from this dealership to know that it's not worth it. The type of treatment that I received from this dealership was horrifying and I don't want any other consumers to go through it. It's not right.
Starting with the receptionists who make you feel horrible for even calling into the dealership to begin with.
Followed by the sales people, they are the worst. These people are not looking out for your best interest, I repeat they don't care about you, they only care about how much commission they can make off you. The car that was sold to me was brought into service over 26 times and out of these 26 times, 6 of these were for engine issues.
My engine failed on the 401 three times, the first time was just one month after having a brand new car. I was driving during rush hour and the engine just failed. The service department provided no sympathy again they just want your money. The service advisers I must say are probably worse to deal with than the sales team. The service advisers hid documents from my file, which is fraud. I had brought my vehicle in and there was no record of it, as one of the service advisers removed the specific record from the server.
The management team is absolutely horrendous, I really don't know how these people are in management positions. They should all be ashamed of themselves, it's so unfortunate to have a team of people like this representing Mini Markham.
To top of it off, if you think Head Office is going to be on your side or if you think they'll help you out. Think again, head office is useless. Head Office will refer you back to the dealership and does not have any say over the dealership. The processes and structure of this entire dealership and company is absolute horrible. The people working for head office especially the Canada based (Richmond Hill location) are horrible people. They're very mean people and have no customer service skills.
As I'm so fortunate to never have to deal with this dealership ever again. I'm so much happier now that I know I'm not giving my money away to a very horrible dealership and company.
Please save your time and money, it's not worth it. This dealership will suck the life out of you and who wants that. Take your business elsewhere and make sure you get the treatment you deserve for your hard earned money.