Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

BMW Markham

Markham, ON

3.5
377 Lifetime Reviews Review Dealership
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
Contact Dealership

8111 Kennedy Road

Markham, ON

L3R 5M2

Directions

Top Reviewed Employees

Michelle Fung at BMW Markham

Michelle Fung

Product Genius
4.7
Pirout  Mohammadi at BMW Markham

Pirout Mohammadi

New Car Sales
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Sammy Au at BMW Markham

Sammy Au

New Car Sales
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Nasir  Ahmadi at BMW Markham

Nasir Ahmadi

Pre-Owned Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

July 08, 2020

"Michelle Fung was an absolute pleasure to work with from..."

- Ali

Michelle Fung was an absolute pleasure to work with from beginning to end! The customer service I received from her was amazing, where she went above and beyond to make sure I was happy. She was quick to respond about any inquiries or questions that I had and she worked hard to put together a solid deal and workout the best price. For my new vehicle. When I picked up my car she had a huge red bow on my vehicle and her excitement for me made me even more excited about my new Z4. She went the extra mile and really made it feel like a true VIP BMW experience. I will definitely love to do future deals with this dealership and will personally be requesting Michelle as my sales rep. Thanks again for the unforgettable customer experience.

Read More

Employees Worked With

May 20, 2020

"Best service we've received from a sales rep"

- Melissa Zajac

Alex was incredible. When we initially came into the dealership, we were browsing, and he asked if we needed any help, to which we replied we were just browsing. While we were, he made sure to keep an eye on us and pay attention to the types of models we were looking at. Once we were ready to speak, he already had an idea of what we seemed interested in. He took us through the models but didn't try and sell us something we didn't need or want. We were looking for an upgrade from our car, to an SUV that would fit hockey equipment and all our gear for our little one on the way. Alex got us into the SUV we've always wanted. My husband still gets the biggest smile on his face every time he drives it. This SUV was the perfect fit for us, and Alex did the most amazing job at getting us into it. He's so personable and friendly and the dealership is lucky to have him. He even gifted us with a teddy bear upon pick-up for our little one. Thank-you Alex!! My Alex is loving the ride, and so am I! Thanks for making this process so easy for us, we will be recommending Alex to our friends and family in the future!

Read More

Employees Worked With

May 14, 2020

"Stay away from these sales if you want to be treated as..."

- Frankie

Stay away from these sales if you want to be treated as you deserve to be being a paying customer. We expressed interest in the X3 M40i via their website the day they reopened after COVID-19 closure. The sales rep assigned contacted me the very next day telling me we need to book an appointment for the test drive, it took 3 attempts to book an appointment, which was 1 week after I first contacted them. The appointment was supposed to be in the afternoon, she SMS me at 9am on the day of the appointment saying the showroom is fully booked and want to reschedule to noon instead, it's baffling how it took her a week to make the appointment and yet did not know it was fully booked till the morning. So we rescheduled for another day, showed up right at the appointment time, no one there to greet us. Someone came thru the front door and sent us to service department instead and they had no clue why we were there. Even after we were guided to the showroom, the sales rep did not show for another 5 minutes. She knew who I was right away, but then still ask for my contact info as if she had none of that, even though we had communicated numerous times already to get to this point. Demo car arrived and just gave us the keys, no introduction or demonstration whatsoever, we were left to figure out everything by ourselves. After the test drive, we asked what kind of options was in the demo car, and also mentioned there's a Phytonic Blue priced around 74k I saw on their website inventory which I'm interested. Her technical knowledge was nothing to speak of, she didn't even know the proper name of the “black kidney grill”, all she wanted to show me was the color of the vehicle I mentioned and nothing else. She then went to her desk and came back with a spec list, but for the demo vehicle and not the one I showed interest in. I told her this was of no use to us because we would not be purchasing the demo vehicle to start with, she still had no clue about the vehicle I told her about for the last 10 min. She even asked me for the stock number, which I had to use my own phone to look up on their website for her, instead of checking it on the stock list herself. Finally came back with the proper spec sheet, but instead of going through it she basically just said we should make our decision soon to take advantage of the current promotions, which she did not go through with us either. At this point we felt so disrespected and unwelcome there's no point wasting anymore of our time with this rep and dealership. Unless you already know exactly which vehicle you want and going to walk in with cash in hand, slam on the table and walk out with a new set of keys in minutes, these guys are not what you are looking for.

Read More

Employees Worked With

Grace Cao

Photos & Amenities

  • After Hours Drop-Off
  • Customer Lounge Area with Massage Chair
  • Drive-In Service
  • Express Service
  • Children's Play Room
  • Free Coffee, Tea, Juice, Water, Pop and Snacks
  • Large Flat Screen TV with Satellite
  • Loaner Cars
  • Free WiFi
  • Lifestyle and Accessories Boutique
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Full Cafe
BMW Markham, Markham, ON, L3R 5M2