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Kennard Chan
Kennard Chan at BMW Markham
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Kennard Chan

Service Advisor

BMW Markham

8111 Kennedy Road
Markham, ON L3R 5M2

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6 Reviews of Kennard Chan

July 29, 2020

Dealership Rating

"They don't care about safety issues"

- timmotimtim

Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.

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Recommend Dealer
No
Sep 01, 2020

BMW Markham responded

Hello, we're sorry to hear that you had a disappointing experience with our service department and your recall. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

November 27, 2018

Dealership Rating

"Terrible service department"

- Maija22

Terrible service department, avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE.

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Recommend Dealer
No

Other Employees Tagged: Bobby. Chan

August 21, 2018

Dealership Rating

"Worst Service Department"

- Unhappy BMW Customer

Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again.

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Recommend Dealer
No

Other Employees Tagged: Rohan Birsa

October 18, 2017

Dealership Rating
Employee Rating

"Good experience at Town and Country BMW"

- Carron

Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back.

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Yes

April 30, 2017

Dealership Rating
Employee Rating

"Fantastic service by everyone who helped me"

- M5dream

I was completely surprised by the level of hospitality and service given to me by the employees that helped me purchase my dream car. I have never experienced this level of service at any other dealership or manufacturer before Pleasantly surprised Exceeded expectations

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Recommend Dealer
Yes

Other Employees Tagged: Leila Wang, Jason Lin , John G and John T

February 06, 2017

Dealership Rating
Employee Rating

"Dealer for Life"

- kelly mawhinney

This dealership was a welcome upgrade from another upscale car dealership in Markham (non-BMW dealer) back in 2014 when I first arrived. Now in 2017, the relationship is deeper. From sales to service this team provides the utmost in client care. This recent, 2017, acquisition was seamless - out with the old car, in with the new - quickly, professionally, and expertly. I recommend all to this dealership - it even has a spa!

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Recommend Dealer
Yes

Other Employees Tagged: Michelle Fung, Pirout Mohammadi

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