Kennard Chan | Page 2

Worst Service Department Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer exp Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again. More

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Good experience at Town and Country BMW Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back. Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back. More

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Fantastic service by everyone who helped me I was completely surprised by the level of hospitality and service given to me by the employees that helped me purchase my dream car. I have never ex I was completely surprised by the level of hospitality and service given to me by the employees that helped me purchase my dream car. I have never experienced this level of service at any other dealership or manufacturer before Pleasantly surprised Exceeded expectations More

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Dealer for Life This dealership was a welcome upgrade from another upscale car dealership in Markham (non-BMW dealer) back in 2014 when I first arrived. Now in 2017, This dealership was a welcome upgrade from another upscale car dealership in Markham (non-BMW dealer) back in 2014 when I first arrived. Now in 2017, the relationship is deeper. From sales to service this team provides the utmost in client care. This recent, 2017, acquisition was seamless - out with the old car, in with the new - quickly, professionally, and expertly. I recommend all to this dealership - it even has a spa! More

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