Michelle Fung

I don't usually write reviews but this experience is worth writing about. Having shopped around 7 luxury car dealerships, the experience at BMW Markham (Pfaff Group) with Michelle Fung and manager Lance was outstanding by all standards! From the first call to make the appointment, though test drives and search for the best fit, all the way to the delivery, Michelle and Lance made the experience stress and pressure free, friendly, seamless and enjoyable. Great knowledge of the product, willingness to go the extra mile to deliver a comfortable, customer centric shopping experience, a great offer right off the bat (for both the trade in and the new car) made me a very happy customer driving away in a new BMW X5 40i that is a pleasure to drive and be in. The best place to get a BMW, period!

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Exceptional service! As a first time BMW owner I can assure you with high expectations, they were certainly met. I highly recommend Michelle as your sales rep! Her ability and **willingness** to go above and beyond is hardly found in any service environment and you will not regret having her take care of your purchase! As someone that is new to BMW, I can say that Michelle and this dealership definitely live up to the BMW HYPE!

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Michelle and her team went above and beyond the sale of a car. They made me feel comfortable and welcome from the start and sold me on the entire car buying experience. I'd give 11/10 if I could! I've already recommended her to family.

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Michelle Fung was an absolute pleasure to work with from beginning to end! The customer service I received from her was amazing, where she went above and beyond to make sure I was happy. She was quick to respond about any inquiries or questions that I had and she worked hard to put together a solid deal and workout the best price. For my new vehicle. When I picked up my car she had a huge red bow on my vehicle and her excitement for me made me even more excited about my new Z4. She went the extra mile and really made it feel like a true VIP BMW experience. I will definitely love to do future deals with this dealership and will personally be requesting Michelle as my sales rep. Thanks again for the unforgettable customer experience.

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I called BMW Markham inquiring about an x3, and was specific about the interior and exterior colour I wanted. Michelle F. at BMW Markham looked after me and stayed in close contact with me calling me every few days over a period of a month and gave me an update on the differemt x3's that came into the dealership. I truly felt that BMW Markham really cared about helping me find my dream car, and Michelle's customer service was amazing. Best experience I have had at a car dealership! Thank you Michelle and BMW Markham! Jamie P.

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I recently leased a new BMW 330i from BMW Markham. My sales consultant Michelle Fung has been amazing in the entire process. My need for a new BMW was onhold for nearly a year, but Michelle kept me informed of sales events and provided me with quotes throughout the entire year. Sales manager Mac Shen and Lance were also very helpful as well. Overall a very good experience with BMW Markham. I would recommend anyone who is looking to buy or lease a BMW go check out BMW Markham. Their One Price business model also makes the purchase process very transparent and simple.

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My experience purchasing my first BMW from the dealership at 8111 Kennedy Road has been extremely satisfying. Michelle Fung at this dealership worked with me in obtaining my first beautiful BMW that met my needs and within my budget. I look forward to doing business again sometime in the future. Thanks again so much. Mitchell Shu

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Because this dealership provides honor system, there is no need to negotiate for prices. The salespeople will give you the best price that the dealership would offer. So this is a different experience and save the customers tons of time for negotiation.

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Michelle is awesome! I came in looking for a car, not knowing exactly what I wanted. Michelle took the time to get to know me and I ended up leaving with a car that I really love and within my budget. She knew exactly what I wanted even before I knew what I wanted. Michelle is attentive, patient, and quick to respond to any questions I had. She was there every step of my car shopping journey. She always followed up with me and listened to me carefully. I would 100% recommend her and go back to her for my next car purchase!!

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Michelle F. provided an exceptional and pleasant service. She always provided her undivided attention either at the dealership or from home. She was always able to provide prompt responses and solutions whenever I needed. She has been able to go above and beyond on multiple occasions to satisfy my concerns. For example when I had to bring the car in for a broken plastic piece on the window sill, she was able to take care of not the main issue but others I have made as well. Michelle is very honest and she always wants what is best for you. I highly recommend her!

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