Antonio Leung

Service Consultants, especially Antonio Leung is very helpful and responsible. I’m happy with service at BMW Markham. helpful and responsible. I’m happy with service at BMW Markham. More

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Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More

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Excellent service! Justin Ni is very professional not only for sales but also post sales service. Justin Ni is very professional not only for sales but also post sales service. More

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Staff friendly, always try their best , Good knowledgeable, Shared information, answer any questions, waiting room comfy, knowledgeable, Shared information, answer any questions, waiting room comfy, More

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The dealership experience was very good, staff very efficient and inform me at every step efficient and inform me at every step More

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clean, nice customer service, easy to access, finish service on time, friendly provide shuttle service for free. service on time, friendly provide shuttle service for free. More

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timely figured out what the problems of my car were and fixed them as soon as possible. fixed them as soon as possible. More

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Close proximity and has Cantonese speaking service advisor is good. But depends on which advisor you get, some are better. advisor is good. But depends on which advisor you get, some are better. More

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Antonio was the one helping me with my vehicle's service and he had explained very well with the details. The service was fast and satisfying. and he had explained very well with the details. The service was fast and satisfying. More

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They don't care about safety issues Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly. More

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