"They don't care about safety issues"
Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there.
1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock.
2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine.
3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours.
4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them
Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry.
I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.
"I would give this Antonio Leung no star if possible. I..."
- Connor McKenzie
I would give this Antonio Leung no star if possible. I would'nt hire him in a junkyard, if you ask me! What a bad attitude, no professionalism, cant communicate and worse, cant provide a simple customer service. I've been in allot of BMW service centres and they always provide top notch services. That is why I own a BMW. This guy must have been working there for a long time and gets away with allot of awful work habbits, with seniority privileges. Makes the management in this location looks so bad, If you get this guy to consult you, you'll wonder how a company like BMW have a guy like this, represent them. From now on, I will take my vehicle to a real BWM dealership. To other future customers, I suggest you do the same! It will save you time, stress and regret.
"I am shocked with the service named under BMW at this..."
I am shocked with the service named under BMW at this location
You guys won’t believe this is true happened to me and BMW dealer lol
My engine light on 2018 BMW X3 and booked appointment .they checked said some parts need be replaced. Later on said parts need about two weeks to order . I am waiting and waiting no body call . One month later I call them and booked service. You can’t believe what’ they said “ it’s over one month your parts replacement request was refused by over two weeks policy. What??????
I suggest BMW take your service warranty off when you sell your car . If you do so I am happy with the car itself.
Cheap dealer at Kennedy/HW7 BMW dealer
I still like the brand but not this dealer
Too too cheap.
"Though expensive but make sense"
I like the salesperson Antonio, he is very nice and very kind and help me at cost. I am sure my car will be fixed and drive longer. Sometimes, I changed my mind, haaaaa, but overall, their service is good (I don't how best, but at least good) and with warranty, at least for 2 years, you don't worry or not worry too much.
Before, few years ago, I met a guy who send his BMW to a road side shop, and he said Dealer can not fix after paying over 2000$. I always doubt that is truth, and some one asking is it worth that much to send to dealer?
I have no idea worth it or not, I guess this, if replace with brand new parts with blots can not fix it, you think with grey market parts can fix it without any warranty?
I don't know how the dealer fix a car by whatever, but with a 2 year warranty, that is what I need.
Thanks to Antonio for always help me and my family to arrange a pick up and help us to negotiate. I say sorry if I change my mind sometimes.
"Best Customer Service Offered"
- Courtney Y
Carla and Gina are very professional and knowledgeable about their products. They have provided the best customer service i have ever had in my past vehicle purchases. Highly recommended.
Other Employees Tagged:
, Carla Chen