"Aloof and arrogant service specialist "
I was at the town and county Bmw for service in 2017.
Bobby was the service agent that I dealt with. Everything went fine until he told me a list of services that was recommended. I was deciding to get a new can then and thus declined the services to a later day.
When I picked up the car and requested Bob to give me a detailed list of services that he recommended, he was hesitant and sounded like if you’re not paying for the services, you don’t need to know.
I found it rude and unprofessional
"Terrible service department"
Terrible service department, avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE.
"HORRIBLE EXPERIENCE/WORST SERVICE EVER"
I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as the service consultants and service managers there are sexists. They assumed all women are stupid and ignorant. They are not shy to show you on their faces, with their gestures that they think women are stupid. We are in 2018, if some people think that women are stupid and they could just treat them without respect and try to rip them off, I think they do need to be re-educated. They should know better many of their female customers are highly educated business women, senior executives or professionals too. They tried to fool me by lying to me that my tire rim was "bent and oval", damaged to the point it's not repairable. So I asked for proofs and asked them why my rim went from OK with only some curb scuffs to "bent" that needed to be replaced. They told me I wouldn't get to see the "damaged" rim when I asked them to keep the damaged one to show me even if it had to be replaced. After chasing them for proofs, pictures,etc.,(they did take pictures when I dropped off my car for the rim curb scuff repair) they told me my rim was fine and their technician tested it on the machine to show me it's in great condition. So if you let these people tell you whatever, they would just make you buy new things when there's not even a need. And they tried to tell me another rim, that's actually in great condition that needed to be repaired too. I do have the tire and rim protection plan but that doesn't mean they could just make every claim on my plan when it's not even needed. I would have no allowance left if anything really happen to my tires. After lying to me and making claims on my trie and rim protection plan, I got back a car that has a rim with curb scuff that I originally wanted to get fixed untouched. They rotated my tires trying to tell more lies too. And worst part is, nobody ever apologized to me from that branch still. Even they agreed to pay for the repair of the rim with curb scuff after I complained to their headquarters, I don't feel comfortable going back to that branch ever again even I am in Markham. All I am saying is, you could complain but they wouldn't do anything. (And if you give them honest bad review in the survey they asked you to do after your visit there, they blacklist you). After I got a car wash, I found 3 scratch lines on the hood of my car too. And because of the horrible experience I had there, I now have to take my car all the way to Downtown Mini for service. And you would think that you take your car back to where you purchased it and they would take good care of it for you, sorry, that's not the case. They only care about sales, after you bought your car, they don't care. They even dare charging me $20 for gas on the loaner car a month later (even I had refill the tank), without notifying me, probably they decided to charge me after they got the survey results). No matter how much I love my Mini, how much complements I got for that, if there is no good service, I would need to give up on this brand very soon.
"Excellent in all aspects."
This is my third time to deal with Justin Ni. He is very professional and has patient to makes you feel comfortable. No matter what he always answer your questions. The dealership also great convenience and knowledge .
"An wonderful experience"
I had a wonderful experience trading in my old financed vehicle and leasing a new car. Sammy Au is the best sales representative I have ever met.
"Excellent Dealership. Professional Staff "
We have been with Town and Country BMW now for around 12 years and can only say excellent things. Their Service Department starting with one of their Managers, Rohan Beersa. are superb and professional. Service Advisors, Andrew Mak and Bobby Chan are simply FANTASTIC. The last few years I've been requesting specifically Bobby as his anticipation of our needs is simply awesome.
Our last three vehicles have been from Terry MacKay, who was outstanding as usual. Since dealing with Terry more then four years ago, on previous vehicles, her personality has never changed. Always a pleasure to deal with. Always a wealth of knowledge and very professional. Always friendly. Simply put, sincere.
Michelle Fung, our Presentation Specialist was excellent. Very patient. Soft spoken and knowledgeable. Excellent presentation of our two new vehicles and very good frequent followups to ensure all was good. Thank you to Town & Country BMW.
Can't wait for the next vehicle.
Lily Ho-Tai MD FRCPC
"Excellent customer service"
Very good customer service right from the beginning.
All inquiries were answered promptly and I was introduced to personel and services right away.
This was my first BMW and without Sammy would not have even considered to purchase one.
I'm very happy with the car and service I have gotten at the dealership.
"Thank-you to Town & Country BMW Team"
You made car purchasing experience enjoyable and made us feel special. Fabian Wills is the main reason I chose to purchase our 2nd car in the past year from Town & Country. Exceeded expectations.
Received it earlier than I thought possible.
Pirout and Michelle did a very thorough job.
Everyone was very attentive.
A fun experience with knowledgeable people. No recommendations.
It was a great experience working with the Town & Country team.