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Andrew Mak

Overview Reviews (31)

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Andrew Mak

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Andrew Mak

Service Advisor

BMW Markham

8111 Kennedy Road
Markham, ON L3R 5M2

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4.1

31 Reviews

Overview Reviews (31)

4.1

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Andrew Mak

January 25, 2024

Dealership Rating

Employee Rating

Very good service! Everything went well. Will surely bring my car back at this dealership Everything went well. Will surely bring my car back at this dealership More

by YD

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 29, 2024 -

BMW Markham responded

Hi YD, Thank you for choosing BMW Markham and sharing your positive experience with us! We're delighted to hear that you received excellent service, and that everything went well during your visit. Your feedback is highly appreciated, and we're here to assist you with anything you might need in the future. We look forward to providing excellent service on your next visit to BMW Markham!

August 09, 2023

Dealership Rating

Employee Rating

easy to book an appointment, excellent services, very friendly people. clean and nice dealership environment. friendly people. clean and nice dealership environment. More

by aw01

Recommend Dealer

Yes

Other Employees Tagged: Bobby. Chan

Helpful 0

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Aug 11, 2023 -

BMW Markham responded

Hello! Thank you for taking the time to leave a review. We value your feedback and are glad to hear that you had a positive experience. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to serving you again soon.

July 27, 2023

Dealership Rating

Employee Rating

Dealership is always clean and well staffed. Issues that have been brought to the attention of the service manager was addressed. Issues that have been brought to the attention of the service manager was addressed. More

by PaaDon465

Recommend Dealer

Yes

Other Employees Tagged: Harsh Thakker

Helpful 0

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Jul 28, 2023 -

BMW Markham responded

Hello! Thank you for your kind words regarding the cleanliness of our dealership and our team! We appreciate you choosing BMW Markham and hope to see you again down the line.

Jul 31, 2023 -

PaaDon465 responded

Thank you

April 10, 2023

Dealership Rating

Employee Rating

Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More

by June

Recommend Dealer

Yes

Other Employees Tagged: Shelly Clarke, Kennard Chan, Antonio Leung, Bobby. Chan, Social Media, Mac Shen

Helpful 0

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Apr 11, 2023 -

BMW Markham responded

Hi June! Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.

March 28, 2023

Dealership Rating

Employee Rating

I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying customer. Giving wrong information to customer. Terrible advisor. Hope he would never be assigned on my reservation again. More

by JJ

Recommend Dealer

Yes

Other Employees Tagged: Justin Ni

Helpful 0

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Mar 28, 2023 -

BMW Markham responded

Hi J.J., Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.

February 03, 2023

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Employee Rating

Prompt customer service with amazing communication. I highly recommend BMW Markham for any BMW needs. I highly recommend BMW Markham for any BMW needs. More

by Steve

Recommend Dealer

Yes

Helpful 0

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Feb 03, 2023 -

BMW Markham responded

Hi Steve! Thank you for both your review and recommendation! We are pleased to hear about both the level of client care and communication you received as we strive to provide exceptional care and communication to 100% of our valued clients! We hope to see you again down the road. Until then, we wish you safe travels.

December 10, 2022

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Employee Rating

Went for a RECALL for the Blow-By Heater. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. ---WITHIN 3 DAYS OF PICKING UP THE VEHICLE, MY HEATING/AC FANS STOPPED WORKING - NEVER HAD THIS ISSUE BEFORE! - This new issue was also created by BMW, IT WAS NOT A COINCIDENCE! --When I took the vehicle in AGAIN for repairs AND ASKED THE AGENT (ANDREW MAK), IF THIS NEW ISSUE WAS DUE TO THE WORK DONE PREVIOUSLY AND IF IT SHOULD BE COVERED BY BMW - THIS RUDE, UNPROFESSIONAL PERSON DOES NOT ANSWER MY QUESTION AT ALL AND JUST QUOTES THE (OVERPRICED) PRICE FOR THE REPAIRS. ****CONCLUSION: BMW IS A SCAM AND THEY CONDUCT UNETHICAL PRACTICES TO SABOTAGE VEHICLES DURING SERVICE, SO THAT THEY CAN GET BUSINESS AGAIN FOR REPAIRS AND OVERCHARGE BY 3-4 TIMES OR MORE****** **********SHAME ON YOU BMW********************* More

by Suhas

Recommend Dealer

Helpful 2

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Dec 22, 2022 -

BMW Markham responded

Hi Suhas, Thank you for taking the time to leave a review about your service experience with us. It’s unfortunate to see that we did not provide the 5-star customer service we strive to deliver to every customer. That being said, please consider reaching out to me directly at your earliest convenience so I can address this concern with you, thank you. Best, Rohan Beersa Service Manager 905-948-2936

December 02, 2022

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Employee Rating

Good show room nice receptionestsales manner are good the staff of the spare part was help the staff of the spare part was help More

by minhyoung1388

Recommend Dealer

Yes

Other Employees Tagged: Michelle Fung

Helpful 1

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Dec 02, 2022 -

minhyoung1388 responded

Good show room nice receptionestsales manner are good the staff of the spare part was help

November 30, 2022

Dealership Rating

Employee Rating

We were provided with a good reliable efficient service for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detai for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detailing of the inside of the car provided as well with a discount in service charges for repeat and loyal customers More

by ShkF

Recommend Dealer

Yes

Other Employees Tagged: Rohan Beersa

Helpful 0

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Dec 05, 2022 -

BMW Markham responded

Hello, We appreciate you taking the time to bring your concerns to our attention. Every customer who provides us with the opportunity to earn their business deserves a first-class experience. It is regrettable to learn we fell short of that during your recent visit with us. I would like to apologize for any inconvenience this may have caused you. When you get a chance, please reach out to me as I would like to talk with you about the details of this experience. Best, Rohan Beersa Service Manager 905-948-2936

November 18, 2022

Dealership Rating

Employee Rating

No matter Salesperson or Service team, they performed professional and explained clearly with patience when I ask them questions professional and explained clearly with patience when I ask them questions More

by simontam56

Recommend Dealer

Yes

Other Employees Tagged: Lili from Mini

Helpful 1

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Dec 06, 2022 -

BMW Markham responded

Hi Simon! Your kind words are truly appreciated. It makes us proud to hear that no matter the department, you are enduring 5-star worthy customer care! Thank you for leaving a review and we look forward to seeing you during your next visit.

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Andrew Mak

Service Advisor

BMW Markham

31 Reviews of Andrew Mak

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