Christopher Hamlin

BMW Markham – Extremely Disappointing and Unprofessional Experience I signed a purchase agreement on October 26, 2026, for a used BMW Certified vehicle, trading in my existing BMW and agreeing to pay an Experience I signed a purchase agreement on October 26, 2026, for a used BMW Certified vehicle, trading in my existing BMW and agreeing to pay an additional $. The vehicle was advertised with 21-inch BMW Individual wheels. Chronology of Events: October 26: Signed the purchase agreement and paid my deposit. October 28: Contacted the salesperson to confirm pickup and raised concerns that the actual wheels appeared to be 19 inches, despite the listing specifying 21 inches. October 29: Arranged insurance and obtained a certified cheque for the remaining balance. The salesperson advised me of a delivery delay. October 29: Raised the wheel discrepancy again. The salesperson insisted they couldn't see the 21-inch specification, making me feel as though I was mistaken. Subsequently: Delivery was pushed to Monday due to a seat repair issue. I requested and received written confirmation for a 1 p.m. pickup. November 2: Arrived at 1 p.m., only to be informed that the vehicle was STILL not ready and was experiencing additional error issues. I immediately requested cancellation and my deposit refund, which required another hour of waiting to speak with management. What makes this experience particularly concerning: Two failed pickup arrangements and unnecessary travel from downtown Toronto to Markham. A certified vehicle the dealership could not prepare or deliver, even after seven days. A discrepancy between the advertised 21-inch wheels and the actual 19-inch wheels, which I raised before delivery. After cancellation, the same vehicle was advertised again showing 21-inch wheels, despite photographs showing 19-inch wheels. I have evidence of this. No meaningful apology, compensation or assistance reversing my insurance and banking arrangements. Three days after cancellation, I am STILL waiting for confirmation and a copy of the registration reversal. A general lack of transparency and communication throughout the transaction. I was left feeling that my concerns were dismissed and that I was being made to question information I had genuinely seen in their advertisement. I genuinely wondered whether I would have received the same treatment had I been purchasing a $75K vehicle. I was trading my existing BMW for a newer used BMW with every intention of remaining a loyal BMW customer. Unfortunately, this experience has completely changed my perspective. BMW Markham has lost a returning customer. I will be taking my business elsewhere. More

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We brought 4 used cars in last 4 years Great deal. Dealership is clean and staff is great. Very competitive price. Dealership is clean and staff is great. Very competitive price. More

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The service provided by sales as well as the service sept has always been fantastic has always been fantastic More

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I got off to a rough start with my pre-owned 2020 M340 purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehi purchase but the whole team at BMW Markham has been diligently working to make things right. I was not happy with the mechanical condition of my vehicle soon after purchase, but Harsh (pre-owned manager), made sure the service team would look into this. Kennard, is currently the service consultant for my car and he has been phenomenal. Knowledgeable and takes customer concerns seriously. Truly one of the best dealer experiences so far and I hope it stays that way! More

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Christopher and team were fantastic. From initial walk in to purchase dealing with them was easy and a pleasure. We would recommend them everyone. From initial walk in to purchase dealing with them was easy and a pleasure. We would recommend them everyone. More

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Excellent service and fantastic vehicles purchased 2 from this dealer now. Highly recommend and will get next one this dealer now. Highly recommend and will get next one More

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Good Sales department, will always recommend Chris. I will update my experience once I deal with their service team. I will update my experience once I deal with their service team. More

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Treated with absolute professionalism, and the dealership was very clean. I would recommend this dealership to anyone. The experience was amazing. was very clean. I would recommend this dealership to anyone. The experience was amazing. More

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The whole process was painless. Everything was made simple and easy to understand. Vehicle delivery was on time. Salesperson was professional and responsive. The dealership had a wi Everything was made simple and easy to understand. Vehicle delivery was on time. Salesperson was professional and responsive. The dealership had a wide variety to choose from and prices very on point More

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Excellent service, very detailed, friendly, careful. Christopher Hamlin was very attentive and helpful. Thank you! Christopher Hamlin was very attentive and helpful. Thank you! More

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