Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there.
1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock.
2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine.
3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours.
4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them
Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry.
I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.