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Town + Country BMW - Service Centre

Markham, ON

1.9
36 Lifetime Reviews Review Dealership

36 Reviews of Town + Country BMW - Service Centre

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September 25, 2020

"Yong and Bobby are really nice guys, friendly and..."

- lrs

Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!!

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Yes
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August 21, 2020

"Booked a service appointment for a regular brake fluid..."

- Pat

Booked a service appointment for a regular brake fluid change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay over the week-end. I replied that I refused an earlier service appointment as I did not want to leave the car over night so this was unacceptable. I asked why then don’t you communicate that a service appointment is worthless if there is no assurance that the work will be completed that day.

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No
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Sep 01, 2020 -

BMW Markham responded

Hi Pat, we're sorry to hear that you had a disappointing experience with our service department. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

July 29, 2020

"They don't care about safety issues"

- timmotimtim

Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.

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No
Sep 01, 2020 -

BMW Markham responded

Hello, we're sorry to hear that you had a disappointing experience with our service department and your recall. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

February 13, 2020

"I would give this Antonio Leung no star if possible. I..."

- Connor McKenzie

I would give this Antonio Leung no star if possible. I would'nt hire him in a junkyard, if you ask me! What a bad attitude, no professionalism, cant communicate and worse, cant provide a simple customer service. I've been in allot of BMW service centres and they always provide top notch services. That is why I own a BMW. This guy must have been working there for a long time and gets away with allot of awful work habbits, with seniority privileges. Makes the management in this location looks so bad, If you get this guy to consult you, you'll wonder how a company like BMW have a guy like this, represent them. From now on, I will take my vehicle to a real BWM dealership. To other future customers, I suggest you do the same! It will save you time, stress and regret. -Connor Mckenzie

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No
Employees Worked With
February 11, 2020

"Bobby is a very nice person with good heart. He Is very..."

- Leo

Bobby is a very nice person with good heart. He Is very professional and care about customer. I think next time I need A car service I will ask him to help me

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Yes
Employees Worked With
October 30, 2019

"I am shocked with the service named under BMW at this..."

- Benson

I am shocked with the service named under BMW at this location You guys won’t believe this is true happened to me and BMW dealer lol My engine light on 2018 BMW X3 and booked appointment .they checked said some parts need be replaced. Later on said parts need about two weeks to order . I am waiting and waiting no body call . One month later I call them and booked service. You can’t believe what’ they said “ it’s over one month your parts replacement request was refused by over two weeks policy. What?????? I suggest BMW take your service warranty off when you sell your car . If you do so I am happy with the car itself. Cheap dealer at Kennedy/HW7 BMW dealer I still like the brand but not this dealer Too too cheap.

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No
Employees Worked With
Nov 01, 2019 -

BMW Markham responded

Hi there, we're sorry to hear that you had a negative experience with our service department. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com. Thank you.

July 25, 2019

"Aloof and arrogant service specialist "

- Amy

I was at the town and county Bmw for service in 2017. Bobby was the service agent that I dealt with. Everything went fine until he told me a list of services that was recommended. I was deciding to get a new can then and thus declined the services to a later day. When I picked up the car and requested Bob to give me a detailed list of services that he recommended, he was hesitant and sounded like if you’re not paying for the services, you don’t need to know. I found it rude and unprofessional

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No
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July 18, 2019

"Staff Are Lazy !"

- JUST A GUY

Every time I call my service rep, I get his voicemail. Which is fine with me, granted he called me back! I always end up calling the agent over and over prior to speaking with him. I have visited quite a few BMW dealerships throughout the country and province and have to say, Town & Country BMW is one of the worse dealerships in terms of professionalism, courtesy and experience.

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No
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Kevin
November 27, 2018

"Terrible service department"

- Maija22

Terrible service department, avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE.

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No
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November 13, 2018

"Incompetent & Terrible Service"

- Oren

Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They convinced me to pay extra for tire alignment since it's the M-Sport package which I obliged. 7 hours later, I received a phone call advising that the vehicle was ready for pickup. I pickup the vehicle, they performed the alignment and tire swap (for fee service) but didn't bother with the free maintenance (oil/filter). On top of that, they gouged the driver's window. A call to service, they fixed the damaged, replaced the tint, did the oil change and gave me concierge service so that I wouldn't need to drive back in. This was the professional thing to do and I honestly thought to myself that the issues were a one-off scenario. Come on, it's BMW right? Fast forward to November 2018, it's time to put the winter tires on. Part of my winterization ritual is to clean/degrease, polish the rims (inside and face) and follow up with a thick coating of butter wet wax. The rims are in perfect condition as they should be since I paid close to $5000 for them last year (OEM BMW rims with tires). Since it takes about 40 minutes each rim, I notice anything and everything. If you haven't figured it out by now, I'm the type of person who puts a lot of attention to the details. I drop off my vehicle at 7:30AM, get a shuttle to work and advise service that I need the car back by 2:30PM since I need to pick up my daughter at 3:00PM. Service informs me that it wont be a problem as I booked this 4 weeks in advance. Come 2:00PM, I get a phone call from service informing me that they are back logged and didn't even start. Obviously frustrating, why didn't they just call me the night before? I did appreciate them at least calling me to let me know. Definite thumbs up for this as I'd be in quite the pickle. I come by to pick up the car but the service manager helped out and gave me a rental and assured me the vehicle will be ready by the following morning. Again, another thumbs up to try to make it right, obviously they understood that they made a mistake, unfortunately I'm sure they bumped someone else to make this happen. Fast forward to 5:30PM, I get a phone call from service informing me that the vehicle is ready. I come pick it up at 6:45PM and low and behold, they are reporting that I gave them the vehicle with a severely scratched rim. You would think I would have noticed something this bad before since I just polished and waxed the rims prior to giving them to mount. I'm not sure how they can make this right. I can see exactly how this is going to unfold, they say I gave them like this, I say I didn't and poof nothing goes anywhere except frustration increases and everyone's time is wasted. Should I really take them to small claims court for a rim? If you are considering bringing your expensive BMW here, please think again. Service is just terrible, maybe they'll make it right, maybe they wont. Maybe they'll perform the service you requested, maybe they wont. It's honestly a hit or miss, in my cases, just misses. Very expensive misses For the money you're spending, go somewhere else. I just paid $159.99 + Tax for BMW to damage a $1000.00 Rim, make me beg them to service my car and now have to go threw the frustrations and additional cost to fix the rim.

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No
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