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Town + Country BMW - Service Centre

Markham, ON

2.9
40 Reviews

40 Reviews of Town + Country BMW - Service Centre

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July 13, 2021

"Was impressed with how organized the dealership was with..."

- Happy Customer

Was impressed with how organized the dealership was with Covid concerns and for their customers. Customer service communicated well during the time I dropped off my car and picked it up.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 01, 2021

"Antonio was the one helping me with my vehicle's service..."

- Peggycheng

Antonio was the one helping me with my vehicle's service and he had explained very well with the details. The service was fast and satisfying.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 09, 2021

"My family has been enjoying the great service from BMW..."

- happydan23@gmail.com

My family has been enjoying the great service from BMW Markham for more than 15 years. It is a very great experience to buy our BMW cars and enjoy the after-sales service through BMW Markham. They treat us like the family members! We thanks them very much!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
December 29, 2020

"Incompetent "advisor", just doing the work as a..."

- William

Incompetent "advisor", just doing the work as a receptionist. He can be eliminated to save the cost charged to customer. Don't understand why we need this middle man?

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Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jan 14, 2021 -

BMW Markham responded

Hi William, we're sorry to hear about the negative experience you had with our service department. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

September 25, 2020

"Yong and Bobby are really nice guys, friendly and..."

- lrs

Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 21, 2020

"Booked a service appointment for a regular brake fluid..."

- Pat

Booked a service appointment for a regular brake fluid change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay over the week-end. I replied that I refused an earlier service appointment as I did not want to leave the car over night so this was unacceptable. I asked why then don’t you communicate that a service appointment is worthless if there is no assurance that the work will be completed that day.

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Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 01, 2020 -

BMW Markham responded

Hi Pat, we're sorry to hear that you had a disappointing experience with our service department. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

July 29, 2020

"They don't care about safety issues"

- timmotimtim

Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly.

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Customer Service
Overall Experience
Recommend Dealer
No
Sep 01, 2020 -

BMW Markham responded

Hello, we're sorry to hear that you had a disappointing experience with our service department and your recall. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com or (905) 948-2936 at your earliest convenience. Thank you.

February 13, 2020

"I would give this Antonio Leung no star if possible. I..."

- Connor McKenzie

I would give this Antonio Leung no star if possible. I would'nt hire him in a junkyard, if you ask me! What a bad attitude, no professionalism, cant communicate and worse, cant provide a simple customer service. I've been in allot of BMW service centres and they always provide top notch services. That is why I own a BMW. This guy must have been working there for a long time and gets away with allot of awful work habbits, with seniority privileges. Makes the management in this location looks so bad, If you get this guy to consult you, you'll wonder how a company like BMW have a guy like this, represent them. From now on, I will take my vehicle to a real BWM dealership. To other future customers, I suggest you do the same! It will save you time, stress and regret. -Connor Mckenzie

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Overall Experience
Recommend Dealer
No
Employees Worked With
February 11, 2020

"Bobby is a very nice person with good heart. He Is very..."

- Leo

Bobby is a very nice person with good heart. He Is very professional and care about customer. I think next time I need A car service I will ask him to help me

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 30, 2019

"I am shocked with the service named under BMW at this..."

- Benson

I am shocked with the service named under BMW at this location You guys won’t believe this is true happened to me and BMW dealer lol My engine light on 2018 BMW X3 and booked appointment .they checked said some parts need be replaced. Later on said parts need about two weeks to order . I am waiting and waiting no body call . One month later I call them and booked service. You can’t believe what’ they said “ it’s over one month your parts replacement request was refused by over two weeks policy. What?????? I suggest BMW take your service warranty off when you sell your car . If you do so I am happy with the car itself. Cheap dealer at Kennedy/HW7 BMW dealer I still like the brand but not this dealer Too too cheap.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Nov 01, 2019 -

BMW Markham responded

Hi there, we're sorry to hear that you had a negative experience with our service department. We would be happy to speak with you further to see if there is anything else we can do to help. My name is Rohan Beersa and I'm the Service Manager at BMW Markham. You're welcome to contact me directly at rbeersa@bmwmarkham.com. Thank you.

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