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BMW Markham - Service Centre

1.1

30 Lifetime Service Reviews

8111 Kennedy Road, Markham, Ontario L3R 5M2

30 Reviews of Town + Country BMW - Service Centre

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July 25, 2019

"Aloof and arrogant service specialist "

- Amy

I was at the town and county Bmw for service in 2017. Bobby was the service agent that I dealt with. Everything went fine until he told me a list of services that was recommended. I was deciding to get a new can then and thus declined the services to a later day. When I picked up the car and requested Bob to give me a detailed list of services that he recommended, he was hesitant and sounded like if you’re not paying for the services, you don’t need to know. I found it rude and unprofessional

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Recommend Dealer
No
Employees Worked With
July 18, 2019

"Staff Are Lazy !"

- JUST A GUY

Every time I call my service rep, I get his voicemail. Which is fine with me, granted he called me back! I always end up calling the agent over and over prior to speaking with him. I have visited quite a few BMW dealerships throughout the country and province and have to say, Town & Country BMW is one of the worse dealerships in terms of professionalism, courtesy and experience.

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No
Employees Worked With
Kevin
November 27, 2018

"Terrible service department"

- Maija22

Terrible service department, avoid at all costs. They had my car for 2 weeks, and didn’t offer a courtesy car. Had to pay for a rental. After the 2 weeks, and a number of very costly repairs, the problem wasn’t even fixed. Went to a small local shop afterwards to have them look at it, and they fixed the problem in an hour! Also said that the cause of the problem was very obvious and easy to fix (just needed new spark plugs). Why would the very dealer of my car not be able to find this apparently simple solution?? They also changed my oil when I was there. I go to get my oil changed at a different shop a few months later, and they tell me they used the wrong type of oil! The dealer can’t even use the right type of oil in the brand of car that they sell???? DON’T GO HERE.

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Recommend Dealer
No
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November 13, 2018

"Incompetent & Terrible Service"

- Oren

Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They convinced me to pay extra for tire alignment since it's the M-Sport package which I obliged. 7 hours later, I received a phone call advising that the vehicle was ready for pickup. I pickup the vehicle, they performed the alignment and tire swap (for fee service) but didn't bother with the free maintenance (oil/filter). On top of that, they gouged the driver's window. A call to service, they fixed the damaged, replaced the tint, did the oil change and gave me concierge service so that I wouldn't need to drive back in. This was the professional thing to do and I honestly thought to myself that the issues were a one-off scenario. Come on, it's BMW right? Fast forward to November 2018, it's time to put the winter tires on. Part of my winterization ritual is to clean/degrease, polish the rims (inside and face) and follow up with a thick coating of butter wet wax. The rims are in perfect condition as they should be since I paid close to $5000 for them last year (OEM BMW rims with tires). Since it takes about 40 minutes each rim, I notice anything and everything. If you haven't figured it out by now, I'm the type of person who puts a lot of attention to the details. I drop off my vehicle at 7:30AM, get a shuttle to work and advise service that I need the car back by 2:30PM since I need to pick up my daughter at 3:00PM. Service informs me that it wont be a problem as I booked this 4 weeks in advance. Come 2:00PM, I get a phone call from service informing me that they are back logged and didn't even start. Obviously frustrating, why didn't they just call me the night before? I did appreciate them at least calling me to let me know. Definite thumbs up for this as I'd be in quite the pickle. I come by to pick up the car but the service manager helped out and gave me a rental and assured me the vehicle will be ready by the following morning. Again, another thumbs up to try to make it right, obviously they understood that they made a mistake, unfortunately I'm sure they bumped someone else to make this happen. Fast forward to 5:30PM, I get a phone call from service informing me that the vehicle is ready. I come pick it up at 6:45PM and low and behold, they are reporting that I gave them the vehicle with a severely scratched rim. You would think I would have noticed something this bad before since I just polished and waxed the rims prior to giving them to mount. I'm not sure how they can make this right. I can see exactly how this is going to unfold, they say I gave them like this, I say I didn't and poof nothing goes anywhere except frustration increases and everyone's time is wasted. Should I really take them to small claims court for a rim? If you are considering bringing your expensive BMW here, please think again. Service is just terrible, maybe they'll make it right, maybe they wont. Maybe they'll perform the service you requested, maybe they wont. It's honestly a hit or miss, in my cases, just misses. Very expensive misses For the money you're spending, go somewhere else. I just paid $159.99 + Tax for BMW to damage a $1000.00 Rim, make me beg them to service my car and now have to go threw the frustrations and additional cost to fix the rim.

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Recommend Dealer
No
Employees Worked With
September 13, 2018

"HORRIBLE EXPERIENCE/WORST SERVICE EVER"

- Victim

I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as the service consultants and service managers there are sexists. They assumed all women are stupid and ignorant. They are not shy to show you on their faces, with their gestures that they think women are stupid. We are in 2018, if some people think that women are stupid and they could just treat them without respect and try to rip them off, I think they do need to be re-educated. They should know better many of their female customers are highly educated business women, senior executives or professionals too. They tried to fool me by lying to me that my tire rim was "bent and oval", damaged to the point it's not repairable. So I asked for proofs and asked them why my rim went from OK with only some curb scuffs to "bent" that needed to be replaced. They told me I wouldn't get to see the "damaged" rim when I asked them to keep the damaged one to show me even if it had to be replaced. After chasing them for proofs, pictures,etc.,(they did take pictures when I dropped off my car for the rim curb scuff repair) they told me my rim was fine and their technician tested it on the machine to show me it's in great condition. So if you let these people tell you whatever, they would just make you buy new things when there's not even a need. And they tried to tell me another rim, that's actually in great condition that needed to be repaired too. I do have the tire and rim protection plan but that doesn't mean they could just make every claim on my plan when it's not even needed. I would have no allowance left if anything really happen to my tires. After lying to me and making claims on my trie and rim protection plan, I got back a car that has a rim with curb scuff that I originally wanted to get fixed untouched. They rotated my tires trying to tell more lies too. And worst part is, nobody ever apologized to me from that branch still. Even they agreed to pay for the repair of the rim with curb scuff after I complained to their headquarters, I don't feel comfortable going back to that branch ever again even I am in Markham. All I am saying is, you could complain but they wouldn't do anything. (And if you give them honest bad review in the survey they asked you to do after your visit there, they blacklist you). After I got a car wash, I found 3 scratch lines on the hood of my car too. And because of the horrible experience I had there, I now have to take my car all the way to Downtown Mini for service. And you would think that you take your car back to where you purchased it and they would take good care of it for you, sorry, that's not the case. They only care about sales, after you bought your car, they don't care. They even dare charging me $20 for gas on the loaner car a month later (even I had refill the tank), without notifying me, probably they decided to charge me after they got the survey results). No matter how much I love my Mini, how much complements I got for that, if there is no good service, I would need to give up on this brand very soon.

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Recommend Dealer
No
Employees Worked With
Other Employees : Keith, Rohan
August 21, 2018

"Worst Service Department"

- Unhappy BMW Customer

Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rohan Birsa
May 19, 2018

"Scammer Valet Staff"

- Mo

The valet service of this dealership is wittingly trying to make customers disappointed. I had a good experience with the sales department but despite spending too much money on the flagship vehicle of this company the manager of valet treat me rudely and with no sensitivity regarding annoying behavior of his staff. It seems that the valet staff has been trained to faulsly report the pre-exsiting damages on your vehicle at the pick up time or similarly faulsly report of damages on spare car to rip you off. This morning they brought me a 3 series as a spare car for my 2016 750i and the agent first asked me to sign the papers. When I wanted to to go inside I saw him that he was puting check marks on the damage form stating my front bumper is damaged. When I asked him to show me the damage he bent down and swipped his hand under the bumer and told me this should be feeled by touch. This is an unacceptable fraudulent behavior which is not expected from this brand. I refused to accept the spare car as I knew they were planning to report the same false damages at the time of returning their spare car to rip me off. I expressed my concerns to Mike the manager of them but he rudley told me that they are doing their job and nothing is wrong with them. He did not listen to my concern. This is not the way you should treat a customer. I will never return to this dealership and am sorry for the brand of BMW which allows these uneducated people treat their customers unprofessionally and unfairly.

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Recommend Dealer
No
Employees Worked With
Mike
December 28, 2017

"I was waiting all day."

- Bnm

My truck door was not opening so I put to service center at 9:30am. I asked how long it's gonna take to fix but he said he does know. He said someone gonna call me when it's done. I waited at the mall which was near the BMW. Someone called me around noon and told me that it's gonna finish between 4 to 5 pm. My friend drop me up to the center at 4:30pm. I was waiting and he called me around 5pm and told me that the car is not fix yet, need time until tomorrow. What??? Why did not tell me earlier. I went to the the desk and the guy said that they gonna give me a rental car so I went the rental car desk and I waited auother 20min. The time was 6pm. During the waiting i ask the guy But why??did tell me this when you called me before? He said that he didn't know that it is just takes longer then expected with very unkind face. So I told he that you could explain that it might gonna takes longer and couldn't be done today then I could prepared this situation. He told me that this kind of thing is not happening often so he don't need to. What is your job!!! That is your job!!!!!My kids and husband was waiting me all day and I have to come back tomorrow with my kids. The rental car is very bad too. I thought it's gonna be seen car which I own. They really don't care about the customers. If they would care I didn't need to have this experience.

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Recommend Dealer
No
Employees Worked With
Adrian
October 31, 2017

"Very bad experience"

- jab123

Went in for service due -still getting service overdue in my car.I was told they would call me when it is ready. The service agent Adrien called me twice without leaving a message and I kept calling back .But no one could tell me whether the car was ready or they had a question.I spent the whole day just for oil change?? Usually with the Leaside BMW I spend 2-3 hours for this service and get excelllent care. I even get a call about my experience but with this place i got no calls.

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Recommend Dealer
No
Employees Worked With
Adrien
Dec 05, 2017 -

BMW Markham responded

Hi jab123, We are disappointed to hear about your experience. We would certainly like to hear more about your experience. Please call our Service Manager, Rohan, at 905-948-2936. I can assure you that you'll be in great hands. Thank you.

October 18, 2017

"Good experience at Town and Country BMW"

- Carron

Ken is always helpful, informative and makes sure that my experience is a good one. I am a long time customer and keep going back.

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Recommend Dealer
Yes
Employees Worked With
1
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