I don't usually write reviews but this experience is worth writing about.
Having shopped around 7 luxury car dealerships, the experience at BMW Markham (Pfaff Group) with Michelle Fung and manager Lance was outstanding by all standards!
From the first call to make the appointment, though test drives and search for the best fit, all the way to the delivery, Michelle and Lance made the experience stress and pressure free, friendly, seamless and enjoyable.
Great knowledge of the product, willingness to go the extra mile to deliver a comfortable, customer centric shopping experience, a great offer right off the bat (for both the trade in and the new car) made me a very happy customer driving away in a new BMW X5 40i that is a pleasure to drive and be in.
The best place to get a BMW, period!