I bought my used mini in Aug 2018. And I felt as though once I signed my contract and agreed to the extended warranty they no longer cared about me. The guy who was supposed to review how to use the car functions was terrible. I bought a used 2017 model and I had to bring it back the same week due to break issues, which should have been taken care of before I went home with it. The thing that made it better was Tyler in servicing, I felt as though he had my back. He would get 5 stars on his ability to manage the situation. I've been to the Vaughan dealership since then and they seem a lot more genuine. Downtown mini is very friendly and nice but I don't feel safe making negotiations with them after my negative experience.