I saw a Countryman I liked (clean carproof, no accidents), but I'm from Toronto, but they ensured me right away that they would "personally drive it over to me". I was a bit skeptical buying a car without seeing it, but it IS a MINI dealership after all with all the safety and inspections done, so I convinced myself it would be okay. I asked for inspection reports, safety testing, etc. which they said would all be done AFTER the deal went through, which was the first thing I was wary about. Then were the empty promises to send videos and pictures of the car, without following through, until I had to chase and hound them.
They finally sent me a walk around tour of the car. When I asked for pictures of any scratches or dents, they said to me "as you can see in the video yesterday the car was wet seeing as it was raining outside and you were persistent on videos, which is fine". YES, it IS fine to request videos/pictures, but what's not fine is to omit information and blame it on the rain outside, or on the customer for requesting information.
And then: "The car is gorgeous, I assure you." and "Don't mean to put pressure on you but we have someone coming to look at the car tomorrow, so you should place $1000 deposit to secure it to your name". Which I foolishly did.
The documents they sent me were inconsistent with one another; one said Countryman S ALL4, another said Countryman S, one said 2013, one said 2012. Documents like the CarProof and vehicle information were poor resolution, photographs of papers. They told me I could order my own CarProof if I wanted an original.
Once it came time to secure a delivery date, after I'd placed my deposit and my credit application went through, they were not answering me, and their responses were VERY cryptic:
"The girl who drives it over got injured, so it'll have to be at the end of May." (a month and a half away). and "We can pay for your bus fare to come to Ottawa to pick it up" (Imagine I had done this and wasted a whole day?!)
I asked them to send me the documents to sign so I could courier them back if the injured girl is the one who gets all the documents signed; they confirmed they were sent, then 6 days later, I still got nothing. Then the cherry on top:
"Before the deal gets funded and everything, I want to do one last walk around of the car to show you all the damage, I want to ensure a smooth delivery so I need to be certain you know this vehicle is not in the condition of a brand new car. I'll be sending you photos Monday"... Damage? What damage all of a sudden? No photos came on Monday.
I had to end up hounding them to tell me what was going on with the car. Tuesday morning, I finally got answer from them: the engine is fried and I won't be getting the car after all. Who knows what actually happened to it. Why weren't the inspections done PRIOR to hours of back and forth? I asked for my deposit back and they tried to sell me a car that was $12,000 more expensive.
TO TOP IT ALL OFF, THEY HAVE NOW RE-POSTED THE CAR PRICED AT $4000 MORE THAN WHEN MY DEAL WAS GOING THROUGH. ABSOLUTELY DISGUSTING.
VERY dishonest and unprofessional; the STEREOTYPICAL used car salesman experience from a luxury brand dealership. They wasted hours of my time.