Worse service dept ever! Brought my car in at 8:15am I was the 3rd or 4th in line). I told the service lady that I was going to wait. An hour later I was told that an inspection found that the car, which had only 2,000kms since it’s last service in February (9 months ago), needed $1,400.00 in repairs. When I told them I had a extended service warranty, they said they could not find a record of it. At that time (9:00am) I told them to proceed with the repairs regardless.
Another hour later, they said they had found the warranty and they would inquire If the work was covered. The lady then came to see me shortly after and said most of the work was indeed covered by my warranty. She said the work would take between 4 and 6 hours. I decided not to wait and called my wife to pick me up. The service lady said she would call when the car was ready.
At 4:15pm that day, I called service and they told me they hadn’t started on my car. I was upset! The service manager called me a few minutes later to give me nothing but weak excuses and BS (something about tires needing to be changed for other clients and much more not understandable BS. He then said my car would be ready by 10am the next morning and he would call me himself to come and pick it up.
It is now 12:45pm and I have not heard from them. I called at 12:30 and could not speak to anyone. The answering machine was taking all calls.
Mini Ottawa is giving BMW a bad name. My wife drives a BMW X3 (which she has had for 10 years) and was thinking of maybe getting a new mini or maybe a new X1.
This incident, and others in the past has convinced us to shop elsewhere. No more Mini and maybe even no more BMW (given that when you phone BMW Canada about the bad service at the Mini dealership , they want nothing to do with it)
Stay away from Mini Ottawa. They appear to be dishonest and incompetent.