I felt like Royalty - Ric

We (my wife and I) were starting a preliminary search for a good used vehicle. To be honest I didn't think I'd find one. This was the third car we looked at and were a little unsure about how we would be treated it being a BMW dealership and all. A Fell named Zack came out and showed us everything we could possibly want to see on this car. Zack's wheel house is BMW's and Mini's I was thinking. It turns out he was knowledgable on the car we were looking at too. One the one question he didn't know absolutely he checked. After a really nice test drive with the poor guy (Zack) being stuffed in a rear seat that might be considered roomy for a Pomeranian, we chatted a bit on pricing and such. Peter came over and chatted with us a bit too. No pressure or anything. There were some valid facts they showed us that matched our previous research. Within a day we decided to buy it. There is another Zack (Business/finance) that helped us make an informed choice on coverage etc.. I have put a tank of gas through it already, all on excellent roads with a combination of surfaces, kinks and hills. I really like this car and rank it higher than I thought I would. This was much more than buying a car, this was an elevated car buying experience! Amazing products and knowledgable, professional people! Shout outs to Zack (Sales), Peter (Sales) and Zack Business/finance

Great People Working for Mini-Langley - Ed

I was so happy with our Product Adviser, Mr. Lucas Bartsch's excellent manner dealing with his customers like my wife and I today. We were extremely impressed with his great sense of humor and politeness. I would definitely recommend him to all my friends and relatives. (everyone). Also, our big thanks to the Financial Services Manager for her great help in explaining the contract policy so clearly and effectively.

Paceman - Paulaamorim

We are still happy with jamus at Richmond Mini Cooper. We got a great car with great price. Customer service is excellent. I totally recommend this place. Sales rep super friendly efficient and no pressure.

Terrible upseller - Choked

My wife took her 2008 Clubman S (120,000km) in because the service light came on.She was planning a road trip and wanted "peace of mind". Over $650 later they had changed the oil and filter, changed the cabin filter and performed a "mini" brake and "mini" coolant flush, whatever that is. They also recommended $4390 of work required. Leaking differential axle seal, leaking crank seal, leaking vacuum pump oil joints and a leaking valve cover gasket. The valve cover and the vacuum pump to be replaced even though they are not damaged. Also quoted $245 for manual trans oil, it holds less than 2 liters @ $8.10/litre! When I asked about their math they said "err, oops". I asked if they checked the level, they said no, they couldn't. Why not? No level plug they say. How do you fill it I ask? UMM, not sure, this from a service advisor. So, it's leaking apparently and they sent her off in it with the transmission oil level unknown. Nice guys! The PCV valve is integral with the valve cover they say, and "it always fails and is not serviceable" so we replace the cover at $556. The vacuum pump is lubed with engine oil through piping, this is where the leak is apparently. A gasket set (which is a mini kit) will fix that. Pump replacement is not required, the brakes are fine. So much for her peace of mind but her wallet is light and breezy. So BEWARE, these are greedy and unscrupulous people who will inflate problems, prey upon ignorance, abuse their trust and actually flat out lie. STAY AWAY and tell everyone!