Recently purchased a 2019 F-150 Supercab through Matt Irvine at Sherwood Ford. As we live 5 hours out of Edmonton Matt was making sure all was in order for our pick up date. Unfortunately when we got there we found out someone had sold our unit from under Matt and didn’t let him know. Matt and the sales manager were troopers and found us a vehicle we liked even better than what we had originally picked out . It took them 1.5 hours to get the other unit prepped, cleaned, fuelled up and ready for our inspection. While this was going on they treated us to lunch to pass the time while they were kept busy getting things just right for us. The whole team was very apologetic that the situation even happened in the first place. Being in retail my entire working career I understand somethings don’t always go as planned. I told Matt not to worry that I understood the issue, now to see how well they responded to the issue is what shows true character. The entire team passed with flying colours. The handled the situation professionally, properly and efficiently and for that I am grateful. Hats off to Matt and the entire Sherwood team for making this a positive experience when they were dealt lemons.