"Ivan, thank you so much for always being there to ensure customer experience is always a 10 out of 10. Sam and team took great care of my Dune's windshield replacement, tire repair and a few other details. The car has a lot of personal meaning to me and knowing the level of service you and your team provides is so comforting...
"First of all I would like to say that in the past 8 years I have purchased four new autos in Winnipeg. For each I did a lot of research and visited a mutitude of New Auto lots to test drive the latest vehicles. One of my best repeat test drives out of all of the over ten I had visited was at VW AutoHaus on Pembina.
Each time the vehicle was easily asked for and given or was pre-set-up for me to come and drive. Follow-up discussions were done after each drive in a professional way and later contact from this dealer was done unobtrusively. Ie I did not feel I was getting pressured but was being taken care of as a potential purchaser.
I now have to give special shout out to AutoHaus Manager Mr. Cody Wood, sales rep Mr. Steven Wen and Financial Service Manager Mr. Daniel Ribeiro.
Mr. Wood, took an active roll in dealing with my additional car buying questions OVER A YEAR AGO and because of his unwavering, professional answers and follow up, I knew that if I was to buy a VW, it was going to be with him and with this dealership he represented.
His professionalism and professional knowledge went way beyond most sales persons and that he took "extra time" to give me detailed responses, went a long way in gaining my trust. The overall buying experience because of him was way beyond "top notch!" Mr. Cody Wood
is the consummate professional!
At each step of the buying process I received prompt answers and follow-ups from Mr. Wood. When final considerations to purchase were completed he then handed me over to Mr. Steven Wen who then continued with the required final preps in picking up my Sportswomen. Steven went out of his way to make sure "all customer concerns" on my part were met, all dealership requirements were met and that questions or issues were dealt with in a professional way.
Days later he contacted me to say parts for my vehicle had arrived. He arranged a time to have them installed and did the installation himself. I never felt that I was not valued as a customer. Subsequently Steven has been actively looking for me for some after market parts. This is the kind of follow-up professionalism a customer not only expects but appreciates! Thank you Steven.
And, finally I do have to give a shout out to Mr. Daniel Ribeiro, Financial Service Manager who spent great lengths of time with me a year ago as a sales rep at this dealership and who looked after me in a professional way in his capacity as Financial Manager after my purchase. He dealt with all of my questions post sale in a most professional thorough way.
So in conclusion these three gentlemen are what all private purchasers should want to have as "top rated" professionals looking after their new car purchases.
I would Highly recommend AutoHaus on Pembina to my friends and relatives.
Well done men and thank you for making my new car purchase an enjoyable experience!
Now it is VW's time to keep me as one of their long term customers!