"I found the Martin Grove Volkswagen dealership to be very professional, flexible, and a joy to work with. The atmosphere at Martin Grove inside the building is very collegial. I was especially impressed with the level of service I received from Michael Soufi and Bobby Ali.
Michael is a very astute sales consultant with a sound knowledge of the industry, the competition in the class I was interested in, the product, and what it means to go "above and beyond" in terms of service. Michael provided very technical and accurate reasons on the advantages of buying a VW.
Michael took my calls after hours, was flexible on the payment method for making the deposit, and showed some flexibility in the sales contract negotiation, leading to a win-win for both. We got the contract locked up quickly and smoothly, so the vehicle was available for pickup the following week. Michael exceeded my expectations.
Bobby is a business manager and has a very deep knowledge of warranty products and was able to discuss technical questions of mechanics and risk in the context of warranties. Bobby provided me with excellent advice on these issues.
When I picked the vehicle up, it was flawless and shining inside with a nice Martin Grove Volkswagen bag on the passenger seat with some neat high-tech VW gadgets.
In short, I highly recommend Michael Soufi, Bobby Ali and the team at Martin Grove Volkswagen.
"I’ve been doing business with Bramgate Volkswagen for seven years, and they have never fallen short of providing excellent customer service. From reception to the managers, it’s a pleasant experience throughout. Thank you David Motta, and Chris Fernández, for always going above and beyond! "