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I’ve been doing business with Bramgate Volkswagen for... - Angela B.
I’ve been doing business with Bramgate Volkswagen for seven years, and they have never fallen short of providing excellent customer service. From reception to the managers, it’s a pleasant experience throughout. Thank you David Motta, and Chris Fernández, for always going above and beyond!
Have bought many new vehicles, this being the most stress... - Cam1
Have bought many new vehicles, this being the most stress free and pleasant experience we have had. Mike Raab was excellent to deal with, taking extra care to make sure everything went smoothly. We would highly recommend Volkswagen Waterloo.
We had a great experience purchasing our VW Atlas. Our... - Ryan W
We had a great experience purchasing our VW Atlas. Our sales associate Mel was welcoming and very knowledgeable about the vehicle and made us aware of all the key features.
Top Reviewed Specialists At This Dealership
Lauria is a very clean and professional dealership.... - dougjp
Lauria is a very clean and professional dealership. Everything was handled to my satisfaction, in the time frame I expected, and at the price. I travel a long way to get there, and would buy there again (if the deal was right of course).
Fantastic experience buying my first car! They were... - emmawoolley
Fantastic experience buying my first car! They were attentive to all of my questions and concerns and made the process very simple. Highly recommend Cambridge Volkswagen!
My wife and I recently purchased a new 2020 Passat with... - rickyduguay
My wife and I recently purchased a new 2020 Passat with the help of product specialist Ceara. She made the buying experience fun and exciting. Ceara was great at explaining all the car details and options and showing how they worked.
For being in the car industry for only three months Ceara is very knowledgeable.
Very happy to have dealt with Crosby VW especially Ceara and would recommend to friends
Once again we found ourselves at Brantford VW and again... - Kate
Once again we found ourselves at Brantford VW and again were not disappointed!
We were greeted with open arms as we went in search of our 3rd Golf.
Today we left with a gorgeous 2020 black Gold GTI.
Thank you Amber and Angela for making it such a fun event.
With Daniel’s help, we were able to find the right... - Samantha.rosa
With Daniel’s help, we were able to find the right vehicle for us! We are extremely content! Thank you, Daniel & VW. We appreciate it!
Highly RecommendedGreat management Team and staff.... - ptwtd
Great management Team and staff. Thank you to William, Joe and especially Kai for resolving all my concerns and making sure I'm 100% happy with my Purchase. looking forward to picking my car up shortly. cheers.
A/C not working on a 2015 VW Golf GTI.I am not happy... - Clark1600
A/C not working on a 2015 VW Golf GTI.
I am not happy with the service provided – and I do not recommend this dealership.
• I purchased my VW Golf GTI in August 2014 with the VW 5 Star Protection package for 120,000 km or 10 years at an additional cost of $2,000.
• I have maintained a perfect service record at VW Oakville since the purchase.
• Recently I noticed that the AC was not working (the first hot weather of the Spring 2021).
• As I have recently moved to Collingwood, I called VW Barrie as the closest dealer and was promptly given an appointment for the next day, May 18.
• On arrival, I was advised there would be a $191 + tax fee to ‘diagnose and report’. I was not advised of this fee when booking the appointment and, having driven an hour to get there, it was a bit late to tell me about this (FYI the equivalent fee at another VW dealership is $135!!)
• I decided to proceed on the understanding that the fee would be rebated if an issue was found.
• As the AC system is clearly covered under the 5 Star Plan, I assumed that if it was not working they would have to fix it and a claim would be made – so the fee was not an issue.
• After a wait, I was advised the car was ready. The Service Advisor advised that the AC was indeed not working when I delivered the car but they were not able to find a leak. As a result, they charged the AC system, added a dye and asked me to monitor the system.
• BUT – as they could not find the cause of the problem, I would have to pay the ‘diagnose and report’ fee (and an environmental charge of $4.99 plus tax).
• When we discussed this and I questioned why, I was also advised that if the system leaked/failed in the monitoring period (undefined), I would have to pay another ‘diagnose and report’ fee of $191 to see what the issue was – and the fee I paid for this visit would never be recoverable.
• In addition, because they could not find the cause of the leak, there was no basis on which to file a warranty claim!
My Issue – and why I have a problem with this dealership
• I own a car and I have an extended Protection Plan.
• The dealership agreed that the AC was not working (evidenced by the fact that they charged the system and noted that the operation was ‘now normal’) –
• The AC system is something that is covered under the Protection Plan.
• BUT because the dealer was not able to find cause of the problem, I had to pay the ‘diagnose and report’ fee. (They also noted that I have not been charged to Charge the AC system.)
• In all my years of car ownership, I have never had an AC system randomly discharge!
• I found an issue covered by warranty – they agreed but could not find the cause – no claim was filed - and I had to pay the service fee!
I advised the dealership and VW Canada of my concerns and neither has contacted me to acknowledge or follow up in the week since I wrote.
My search for a 2021 GTI led me to Humberview Volkswagen.... - Simon
My search for a 2021 GTI led me to Humberview Volkswagen. I’m many ways I’m glad it did. I made an appointment with Jenny in sales. She helped me work and rework an Offer to finance several times. I had a hard time choosing between two vehicles, and after committing to a deal, I changed my mind the next day. She went above and beyond to track down the paperwork in all departments and help me get the GTI I then wanted. She was pleasant the whole time and gave me the best deal I could find. Thanks Jenny. Robert in finance also had to do everything twice for me and he did so without ever making me feel like it was inconvenient. Between Robert and Jenny the experience was enjoyable! If you’re in the market for a new car I would recommend Humberview Volkswagen
Josh was friendly, accommodating and quick to respond to... - jkhory
Josh was friendly, accommodating and quick to respond to all of our questions. It was a great experience from start to finish. We are thrilled with our purchase.
I found the Martin Grove Volkswagen dealership to be very... - Colin
I found the Martin Grove Volkswagen dealership to be very professional, flexible, and a joy to work with. The atmosphere at Martin Grove inside the building is very collegial. I was especially impressed with the level of service I received from Michael Soufi and Bobby Ali.
Michael is a very astute sales consultant with a sound knowledge of the industry, the competition in the class I was interested in, the product, and what it means to go "above and beyond" in terms of service. Michael provided very technical and accurate reasons on the advantages of buying a VW.
Michael took my calls after hours, was flexible on the payment method for making the deposit, and showed some flexibility in the sales contract negotiation, leading to a win-win for both. We got the contract locked up quickly and smoothly, so the vehicle was available for pickup the following week. Michael exceeded my expectations.
Bobby is a business manager and has a very deep knowledge of warranty products and was able to discuss technical questions of mechanics and risk in the context of warranties. Bobby provided me with excellent advice on these issues.
When I picked the vehicle up, it was flawless and shining inside with a nice Martin Grove Volkswagen bag on the passenger seat with some neat high-tech VW gadgets.
In short, I highly recommend Michael Soufi, Bobby Ali and the team at Martin Grove Volkswagen.
I've been visting VW Richmond Hill for about 6-7 years... - Dan
I've been visting VW Richmond Hill for about 6-7 years now, and have always had an excellent experience with their sales and service team. Recently leased another VW with the same salesperson from my last car purchase (4 years ago), Nadeem Kolsawala. He showed excellent communication, fair negotiation and honesty in the entire process. We look forward to the next visit !
I'm so happy with the great customer service I received... - Johnnisef
I'm so happy with the great customer service I received from Wasim, Yuri and Naysan. They were extremely knowledgeable and responded to my inquiries.
I was looking for a new vehicle and my sister had... - Kayla d
I was looking for a new vehicle and my sister had convinced me to look at owasco first and I’m so glad I did!
I initially had intentions of only looking however with the help and direction of Candice, she found the perfect fit for me!
She was so helpful and knowledgeable and I wasn’t exactly the easiest customer to deal with through out the process! It was my first vehicle purchase so I had a lot of questions and she made the process easy for me!
I had a great experience at owasco and would recommend anyone looking for a new vehicle to go see candice and the team at owasco!
Thank you for making my experience a memorable one!
It was a great experience buying a 2020 Jetta. We just... - R M
It was a great experience buying a 2020 Jetta. We just went there for window shopping but ended up buying. Jordan convinced and explained with superior customer service.
This is my second car that getting from VW Villa,great... - Nathan
This is my second car that getting from VW Villa,great atmosphere, very professional and knowledgeable,friendly and helpful person.My contact was Vincent that effort a lot to help me out to get my brand new Tiguan patiently with great service as usual.
I have just bought new 2021 Tiguan at Bytek Volkswagen.... - Vitalik
I have just bought new 2021 Tiguan at Bytek Volkswagen. Tim and Andrew were very nice and helped me a lot to set the deal.
Recently got a Q7 from Audi Hamilton. My experience was... - Liz
Recently got a Q7 from Audi Hamilton. My experience was amazing. Denley Phillip helping me the transaction. His customer service is second to none.He was responsive to my many many questions/requests. I am loving my Q7.
Thank you James Teluwo for your professionalism and... - Mariana
Thank you James Teluwo for your professionalism and helpful and friendly manner !
We were treated with respect ,given information and all our questions were answered.
Waited for 2+ hours to get an oil change and a new... - F Pfaff
Waited for 2+ hours to get an oil change and a new battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an oil change.
Go anywhere else but here.
The reason I’m leaving really low reviews is because... - Dominik
The reason I’m leaving really low reviews is because they tried to rip me off, the service was great to your face but the work was never done, I paid for an entire undercoating($600) that was never done, couple months goes by and I get in an accident and the body man tells me there’s not a single drop of oil under the car, got my money back no thanks to the honesty of VW
I had a bad experience with this dealership. I just... - Joel B.
I had a bad experience with this dealership. I just thought that this experience of buying a new vehicle and trading my old car was smooth, it wasn't and it was a nightmare to me and my wife (never happened to me with other dealership). They processed my new loan for 2021 Tiguan April 15, 2021 but they neglect the process of my trade and up until now I am paying 2 vehicles and they will put your credit records into jeopardy. Lack of communication and coordination is what they are missing specially with the sales agent and his sales manager. They are procrastinating and now I am the one who is suffering. They will make you feel that you've been taken care of because they need business but after that they will slack and they will neglect you. Never I will go back to this dealership anymore after what they did to me.
I purchased my used 2019 low km Sportswagen at a Toyota... - mattlig59
I purchased my used 2019 low km Sportswagen at a Toyota dealership. I was very fortunate to pick VW Downtown Toronto to service my vehicle. Excellent service! Pleasant, professional, and most helpful service staff. They made everything simple and easy. Highly recommended VW service department!
We Purchased an older used vehicle from this dealer. I... - Sara
We Purchased an older used vehicle from this dealer. I Wouldn’t do it again.
I don’t live in Toronto so we purchased the car over the phone after seeing a video.
The car has lots of rust, I’m not mad since It is a first car purchase and I don’t expect perfection. I am mad at the fact that the salesman clearly edited the video to cover up the larger rust spot over the fender. Yes it’s my fault for not viewing the vehicle in person, but it’s still extremely deceptive behaviour. I expected a Volkswagen dealership to be somewhat honest, as it’s not some greasy car lot on the side of the road.
I would have still purchased the car as I don’t care, but it’s a trait about this dealership to take note of if you’re planning on purchasing a car from them. Slimy.
On top of that, I took the car to my mechanic to be looked over. This dealer put new brakes on and did not service them. They slapped new parts on just to sell the car.
A week after I bought the car the ABS light came on. Im paying for the repairs myself even though it is still within its 36 day certification period. I contacted the salesman and was told he’d see what he could do. No response back.
I took my car to my mechanic to have the work done, and on top of this found out they sold me a car with no key for the lug nuts!! Would have been great if I got a flat tire and couldn’t get the tire off. I have now had to pay 90$ at Barrie Volkswagen to have them change the nuts out. Another expense on me, and I haven’t even had the other repairs done. If the previous owner lost the key, they could have at least told us and recommended we switch over the nuts. They 100% knew this was a problem because they replaced the rotors on the car and had to use the key or their own master key.
My experience with this dealer isn’t even over, I’m still dealing with these issues. It is issue after issue. I will never purchase a car here again and wouldn’t recommend it. I plan to pass this along to the manager but I’m sure he’s just as slimy as the salesman and I don’t expect compensation. Will be reported to the omvic
Had I known that the service Department give this little... - Admir.Lizalovic
Had I known that the service Department give this little of a xxxx about my time I WOULD HAVE NEVER BOUGHT A CAR HERE I have had three visits to this “Dealership” and Weill here they are please note these are appointments that I had set well in advance to give people context Visit 1 just an Il Change it only took 4 hours and then at the end I didn’t t even get some sort of Comp half price we will get you next time NOPE so I watched at there feeling sick to my stomach like I had just given them money for what VVIST 2 was and OIL Change and Tire swap winters on summers off that took 7 Hours Brock one of the sales guys managed to get me a 50 percent off the oil change again hardly worth it and when I asked what the xxxx was taking so long as my appointment was for when they opened so I should have been the first car in xxxx I d even take 3rd car in I saw customers show up after I did and leave well before back to the above point when I asked what was taking so long the manger walk out after I clearly show signs of being In raged and says oh yah there was a software update on the Tiguans again I do t care at this point I m about to storm in there and take my keys back and Visit three I did not even test I made them Uber me home and call when it was done and that was done within a below average time but nothing ludicrous as the two previous visits I have and oil change and tire swap today and if they jerk me around I won’t be coming by again to be honest wish I never bought the car in frist place casue you walk it you just get that feeling that they don’t care about you your time or you know other things you may have to do they all seem to be walking on the beach and to who ever from the dealership ship I’d going to read this my Name is Admir Lizalovic 2019 Tiguan I was unable to login with my google account
We have purchased at leastb6 vehicles from Guelph VW, and... - Timcoverett
We have purchased at leastb6 vehicles from Guelph VW, and everytime the transaction is easy and trouble free. Would highly recommend. Now,even my kids are shopping here for their cars.
They will do anything at all to try to drive up the... - dan.shaikh.is.cool
They will do anything at all to try to drive up the price, including sneakily adding warranties to your finance/lease while claiming it is "free". This happened to me first hand when I showed them the price they are offering me is even more expensive than the VW canada website. After deliberation they came back and said "we were including warranty but if you'd like it without we can price match the website."
Then after I purchased my car after 4 hours of delibration, they called me back the next day saying they can't get me the car I chose despite me signing the contract and tried to tell me they could get me another car at the same price. They added anotoher YEAR of payments in FINE print and tried to pressure me into signing it without reading. Do not trust them. Read everything twice and do not take anything they say at face value. Always have it written in ink with your signature at the dotted line, then and only then, is it in good faith.
I leased my car here and had really good experiences with... - Ariana
I leased my car here and had really good experiences with the Sales team so this review is not at all reflective of Sales; unfortunately cannot say the same for the Service dept. Contacted them afterwards to provide customer feedback and it's like they were offended and flat out refused to even acknowledge their mistake - and this is what bothered me the most. They can't even acknowledge their mistake and apologize, so I won't be coming back here or referring them to anyone. Despite this being my 'home dealer,' I'll happily be making the trek to Oakville or Bramgate VW in future.
Leasing & Sales, Bramgate Volkswagen
Business Manager, Bramgate Volkswagen
Assistant Service Manager