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Used car purchase - ann14625
My experience with Bramgate VW goes back many years and we have always had good service. My experience with Greg Jordan was exceptional. He was helpful, friendly, put me at ease and found me exactly was I was looking for. I would highly recommend Greg to any friend or associate. Best car purchasing experience I have ever had.
New 2019 Tiguan!! - Mpfaff
Great dealership to deal with, great sales team and great service team. All around a fantastic experience over the past 5 years coming here !
Thanks Again !!
Excellent Car Shopping Experience - Chris T
Working with Jil made my car buying experience very easy. She went above and beyond to make sure that my trade-in value was as high as possible, and was very informative when going through my options for different vehicles and packages that Crosby had to offer. Even after the sale was finished, she was glad to answer any questions I had, and followed up with me to see how I was enjoying my new vehicle.
Excellent Customer Service and Support - Jg
As long time VW customers at Dalmar’s - we have always felt that our business was valued. Regan Robbins and Albert Deuning were great to work with on our most recent purchase. We appreciate that relationship based approach to the sales and service of our cars - we are very satisfied with our VW vehicles and our ongoing customer relationship with Dalmar Motors.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
VW Brand Specialist
Saif is the best !!!! - Lana
Saif is your guy!
I go to this VW location because of the superior customer service Saif provides. Saif is very professional and always has the customer's best interest at heart. He is deeply knowledgable and very easy to talk to. Words cannot describe just how helpful he has been. Saif, thank you so much for everything you've done. Keep up the good work!
Sales + Leasing Representative
Assistant Sales Manager
New Car Purchase - Dennis1942
On June 10, 2019 I purchased a new 2018 Volkswagen Passat at Easthill Volkswagen. I was pleased with the sales staff, and happy with the deal on my trade-in. Thanks to Jeff Jones and Steven Ficko for their assistance.
Warranty Service - Palgrave VW owner
I have a 2015 VW Golf, trendline, that popped a warning message, "Vehicle status, Error Service Vehicle. Only leave vehicle in P position." Called VW Orangeville, got in this afternoon, diagnosed problem, had required parts, completed required warranty work while I waited. Worked exactly how a warranty issue is supposed to....but is so uncommon. Thanks very much. I have grown to really love this awesome car, hope to for many years to come.
Good service but lost a sales opportunity - RC
Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.
Excellent service - joe35
I have a great experience for punching a car at this dealer! The professional salesman Marcelo very patiently, detailed give me a useful suggestions to help me make a decision to buy a car. A fair deal, very good after service! I never have the feel before. This dealer have a good team, very friendly! That is why I total bought two cars from this great dealer. I very happy they provide excellent service. And I highly recommend this dealer.
Best car buying experience! - Dani
We just stopped in to see a used car and four days later we drove away in our very own Atlas. Drew Bushey met us in the lot and we were very impressed with the relaxed atmosphere he created. The whole team from Jesse the manager, Chris in finance to the service department who got our car ready overnight made us feel comfortable and welcome. Thanks guys for the 10 out of 10 experience!
Thank you Drew! I just love my new car! You have made us costumers for life.
2014 Jetta TDI - Paul
2nd day I had the car with only 37,000 KM. I paid $18,000.00. The engine light and the glow plug light came on. I'm questioning whether VW has taken shorts cuts in production/Quality of there cars. They fixed it right away and didn't charge me. But I lost sleep during the day To deal with it. When I purchased the car. The dealership gave me $5 Tim Card. For buying an $18,000.00 high end car. I thought that was very cheap.
Fantastic place - Victor
I was opportune to meet with Lisa and Quinn who’s services from the get go was fantastic. My wife’s first VW Atlas and indeed an exceptional one.
Every step was a hassle free one with Quinn constantly leading the way and finding every savings we could get. This guys are awesome and I will recommend anyone to OWASCO Whitby branch anytime.
Really good service - Noname###7
As always repairs to be done were explained to me and done in a timely manner.
Waiting area is pleasant and comfortable.
Have no complaints.
lies on top of lies - lkn4deals
I always want to see the best in people - careful because Audi Kingston will take advantage.
long list of complaints - not following through on promises, not returning money owed, not following up, hiding damage to the vehicle
Bought a used Jetta and had a good experience - Yes_she_said
My experience was simple and uneventful.
I called and made an appointment expecting to test drive one of the Jettas they were advertising on their website, but it was not ready to drive yet. (that's why 4 stars and not 5). It was a newly arrived car and was still undergoing their extensive inspection.
The Sales representative drove me over to see it. They are in the process of building a new location having outgrown their current address and some of the work is being done there.
C.J. Smith, my sales rep was knowledgeable and patient. He worked with me in a professional and courteous manner.
Sales process went without problems.
I've been driving it for a few days and it seems to be exactly what I expected. No surprises. I would deal with them and recommend them with no reservations.
Terrible service and shady practices - DONTBUYVW
I bought a 2016 VW Jetta brand new three years ago and my sunroof has been malfunctioning since three months after purchase. Since this was an intermittent issue they refused to replace the sunroof because they couldnt replicate the issue, even though i had sent them multiple videos of the issue occurring. They made me drive down on multiple occasion to "look" at the issue and i was promised free oil changes and detailings for my inconveniences but these promises apparently werent documented so i saw nothing.
After my sunroof was caught open in a rain storm they informed me i needed to have my sunroof "cleaned" even though that is not outlines in my user manual. They "cleaned" my sunroof and when i went out to see if the problem was resolved, the sunroof malfunctioned right in front of a technician. They forced me to pay for the cleaning, even though it had not resolved the issue. I was told i would receive a follow up call and i never did.
Winter comes along and im getting an overwhelming amount of frost in the interior of my vehicle. To the point where i actually have to use my car scrapper to scrape EVERY window inside my vehicle. When i contacted the service manager Lisa Jenkings she told me to kick my boots off better.....i informed her that this was an excessive amount and no way my boot kicking habits were the issue. They refused to address the issue for two years.
Then three months ago, during a rain storm my entire car flooded. Turns out there was a an connectivity issue that caused water to pour into my vehicle, hence the frost in the winter months....They still refuse to replace my sunroof!!!!
It is still getting stuck open and now the interior of my vehicle is rusting due to the water damage. MY CAR IS LESS THAN FOUR YEARS OLD AND I HAVE RUST!!!
Lisa Jenkings is patronizing and has provided me with the worst customer service i have ever experienced. And the Manager Colin is a shady liar, who will put on a good face and then fall through on his promises. I will never give them my business again and i hope that both lisa and colin get lemons for the rest of their lives.
Never ever use Roseland Motors ! - Max
This is my 14th VW and with that VW customer since 1994 when I bought my first in Germany Wurzburg.
I went to Roseland Motors for an oil change, brake and coolant flush and specifically asked/pointed out to NOT to do the same mistake they did on previous oil change when there employee left scratch marks and made a crack on the plastic cover just above the cooler. (I gave them a chance to make up for previous bad service)
I got the vehicle back with NEW DAMAGES under the hood ! Plastic covers on air intake, cooler and battery were seriously damaged and scratched I took pictures of it and pointed it out to Brett Leggat but his ignorance, replay was 'what do you want me to do about it, just don't come back again'!!
Roseland Motors *deleted desperately bad reviews since their rating is under *1 and ignorantly pointing out that Roseland Motors is in business over 60 years ! LOL LOL If I was them I would read a bit about VW history in Canada itself before claiming such stupidity!
I know a lot of VW owners and even on VW forum owners club Roseland Motors is well know to be avoided !
I still to this day have pictures and emails as well as receipts regarding Roseland Motors drama,
Roseland Motors is a shame to VW and making one of the top German car makers look bad, disappoint & lose loyal, repeated VW customers .
Bought Tiguan 2018 - vim
Nice experience with Sayeed, Nadeem and Samar.
Bought my Tiguan on Dec31/18. Sayeed gave me a good deal and was happy.
Will recommend to others.
Continued chain of mishaps - Family Dad
We had a long chain of issues with this dealership. Misleading interest rate on the quote, lies, mix-up with winter tires... poor communication. Unnecessary.
Bad experience - Dabby
They charge the money for the things what is under warranty,they told me it’s under warranty but after they give me bill to pay
New vehicle - Artypeggy
Picked up my new Arteon on Tuesday. Colin was fabulous. He went over contract in an understandable way plus reviewed with my husband and I some of the technological qualities of the vehicle. When I left the dealership felt if I had any further questions Colin was there to help me
Amazing Team! - Aaron
This was my first time dealing with Hunt Club VW and right from the moment I stepped into the dealership, I knew this was going to be a totally different experience. I worked with Heather and Sabrina on getting me into a 2018 Passat. Both of them were excellent to deal with and I look forward to a long relationship with Hunt Club VW.
Raphael and my Atlas - Fcam
I’d like to thank Raphael Cattan from Midtown Volkswagen for all his help. He is very knowledgeable and helped making purchasing a vehicle stress free. My kids and I are very happy with our 2019 Atlas.
Thank you Raphael, I’ll be sure to tell everyone about my great experience with you and Midtown Volkswagen.
Liars and unprofessional - cwatson9510
Beware buying a "Certified Pre Owned" vehicle from this dealership. I purchased a vehicle from this dealer, and made sure when I was negotiating the deal, that I was buying a CPO car. Upon delivery, they refused to let me see a copy of my CPO checklist, and could not provide me with any documentation that my car did in fact meet CPO criteria. Not sure how they can call a car with curbed wheels, paint transfer, and severely weather-cracked tires, "reconditioned". When I asked the used car sales manager, Adam, why my car was delivered to me in such condition, he told me that my sales person must have lied to me, as "he never CPO's TDI's" (despite my bill of sale indicating otherwise), and that "there was no money in my deal". Thanks Barrie Volkswagen!
Wasted time - Upsetcustomer
They are a vw dealership but couldn’t diagnose the problem with my car after 4 days and wasted so much of my time. I am left very unhappy and unsatisfied. Do yourself a favour and avoid Mississauga VW.
Horrible Customer Service! - Lauren P
To say that we are extremely disappointed with the VW Leavens Dealership is an understatement!!! Horrible customer service with absolutely no follow-up. I have contacted the Service Manager on a number of occasions to address issues and there has been no reply. This is absolutely unacceptable!!!!
My family has bought numerous vehicles from Leavens, and to be treated like this is an insult! Both my husband and I have made sure to share our experiences with family/friends etc. as this is not a way to do proper business.
We are just so disappointed in the integrity of the service, staff and vehicle.
Great team - Nicole
We felt very welcomed in this dealership. Our dealership Laya Divanifard was very efficient and felt exactly what we needed without wasting any time. We went for a test drive and she was very relaxed and encouraging in the stressful traffic out there. Upon returned we discussed the price and condition of the car. She was competent to answer all out questions and if needed involved other members from the team who were very helpful as well. The used car manager Indran was very cheerful and always available to meet our needs. Laya and the rest of the team made us feel like part of the there Volkswagen family. It worth coming all the way from St.Catharines. We got the support from the manager after buying the car as well.
Thank you Laya for your leadership and making this purchase so special for us!
Good Job Dave and Melissa - juzzii
My Volkswagen jetta 2014 1.8T engine was misfiring. I took it VW Georgetown. I was thinking my timing chain was off. Dave took care of car and fixed the ignition coils and spark plugs and now it runs great. Melissa is a polite and understanding Service consultant. During the difficult time she assured me everything will be okay and they will take care of everything. Thank you very much Melissa and Dave. Good Job and keep up all the good work you are doing.
Jessica Garafolo was awesome!!! - TonyR
I just purchased a brand new 2019 Jetta. I picked up my car yesterday. Let me first start by saying the staff at Maple Volkswagen are awesome!!. What a wonderful experience. from Alex who sold me my car; to Gustavo who was the Fianance Manager to the General Manager. When I picked up my car they passed me on to Jessica Garofolo who walked me through my car. The attention to detail and the patience she had with me was second to none. Her customer service was a 10 plus plus. She is so knowledgeable about the Jetta and she took extra care to ensure I understood my new car and all the features it has. I would recommend anyone to buy a car from this dealership. Most of all to experience the amazing customer satisfaction and professionalism Jessica provides with all customers. I would hire her for any position. Thank-you so much Maple Volkswagen family!!!!!
Horrible, Unprofessional Customer Service - FV70
I have been a loyal customer of Martingrove VW since 2009 and have been dissapointed by the poor customer service from the Service Department.
I visited them on Friday July 19, 2019 for an oil change and the annual rust inspection. I was dissapointed that the Service Technician missed spotting 2 rusted areas on the car and claimed the carr was "rust free". I expressed my concern with the Service Advisor who told me they were trained to inspect the vehicles by the manufacturer of the product used. Once I shoed him the areas, he realized they did miss it and started to find excuses why it is not covered , rather then simply file the claim on my behalf and let the manufacturer determine coverage. I left upset and frustrated. Later that day I received a call from the "new" Service Manager" who informed me she wanted to "make it right" and she would investigate and get back to me the next day or the following Monday at the latest. After a week passed and I had not heard from her, I called the Service Department on Monday July 29th to speak to her. Since she was not in that day, I left a message for her. Another week went by and she still had not returned my call so I called back on Tuesday August 6th and was told she was in a meeting, so I left yet another message. Here we are on August 7 and I have yet to hear back from someone in this Service Centre.
This is absolutely unprofessional and disrespectful!
Leasing & Sales, Bramgate Volkswagen
Business Manager, Bramgate Pre-Owned Centre