Sam and Willie are very passionate about the Volkswagen - dvanderven
Sam and Willie are very passionate about the Volkswagen brand.They are extremely professional and good at what they do.Robert was very quick and efficient in the finance part of the buying process.Look forward to having my 22 Golf R serviced at their new location soon.
Top Reviewed Specialists At This Dealership
New Car Manager
Volkswagen Brand Specialist
They are very friendly ,kind and professional,I like the - Ftmlgnc
They are very friendly ,kind and professional,I like the company, especially I want to thank you to Mr. Steer in sales department for everything he did.
Thank you guys.
A delightful experience buying my sons first car. - mac.cc
A delightful experience buying my sons first car. Seamless! Profesional, courteous staff! I highly recommend!
This is one of the best dealerships I dealt with provide - Saad Elkelani
This is one of the best dealerships I dealt with provide great service and everyone is friendly calls you by your name, they always try to give the sincere advice about your vehicle
Great communication and respectful staff. I visited... - matiluv6
Great communication and respectful staff. I visited this week and bought a car with no pressure.
great experience, picked up a Taos for my daughter from - BradF
great experience, picked up a Taos for my daughter from Daniel Latif.
Thank you very much
Since I bought my car from Lauria, with the exception of - eheidendahl
Since I bought my car from Lauria, with the exception of Jason (in parts?) the staff have been totally turned over. Now the 3rd different service manager and the second sales manager.
The technicians seem top notch, however my visits always take longer than expected or estimated.
My experience with Bytek Volkswagen's Service Dept. - ryan.hartvich
My experience with Bytek Volkswagen's Service Dept.
Appointment 1: Contact them for body work, once parts arrive the work itself takes 2 weeks and on return, the turbo in my GTI is no longer working and I'm receiving EPS errors. I'm told this is a coincidence and unrelated to the work that was done.
Appointment 2: Schedule appointment to have turbo replaced, they keep car for the full day only to tell me they don't have the parts in stock.
Appointment 3: Parts now in stock, they replace the turbo. However in the process, my fuel tank no longer accepts gas. Also told this is a coincidence and unrelated to their previous work.
Appointment 4: Told they are unable to fix whatever the issue may be. Asked if a replacement or rental car can be provided, they said they have none available.
Current Status: I have a car that I can't fuel up with no word on expected timelines for a resolution.
Note: None of these previous issues were caught upon inspection by their 'certified' VW mechanics.
If you are looking to save hours of your time and thousands of dollars, avoid Bytek's service dept and their many 'coincidences'. Beyond their incompetence, it is paired with the worst customer service imaginable.
Friendly, efficient staff and management. - peggyfreymond
Friendly, efficient staff and management. Always provide excellent customer service and workmanship. Highly recommend to anyone purchasing or leasing.
I dealt with few Volkswagen dealerships, but non to - claude_m4
I dealt with few Volkswagen dealerships, but non to compare to Richmond Hill, the beast service, most courteous staff, especially the service department, professionals, honest, kind and on time, the place is the cleanest too, highly recommended.
It was pleasure to meet with Sales representative Dave - Antonina
It was pleasure to meet with Sales representative Dave Dhrumit. Excellent service and excellent car. I am enjoying my new Tiguan 2022.
Liars!!! WORST DEALERSHIP EVER MARTIN GROVE! Do not trust... - Fadiaabighanem
Liars!!! WORST DEALERSHIP EVER MARTIN GROVE! Do not trust them !!! Syed is full of xxxxxxxx
Great service from Eric. - Kelly
Great service from Eric. Explain information very detail. I would recommend to anyone. Strongly recommend.
I worked directly with Limas to buy my new 2022 Taos. - Amy d
I worked directly with Limas to buy my new 2022 Taos. He is by far one of the most outgoing, friendly, and effective salesman. He made the process so seamless, and went out of his way to add extras to my package and find the right vehicle for me.
I recently took my Tiquan 2021 in for first oil change - emhaw
I recently took my Tiquan 2021 in for first oil change since buying car 1 year ago.
When I arrived the price quoted was$170 + tax.
When presented with the bill after service the amount was $220 including tax.
Which made a difference of $30!
Did the price of oil increase in 2 hours.?
Very suspicious indeed.
Of course I questioned them and the service manager changed the bill.
It’s worth pointing out I’m a women.
It’s been a long-standing notion that women are taken advantage of at car dealerships.
I then went to the area that sales tires to inquire about winter tires.
The quote was $1300 plus tax.
However I would have to pay that day to “reserve” them for later.in full!!!
So actually paying ahead for future service.
I will be buying tires elsewhere!
I had great service and love my new car and they were - tishcastle44
I had great service and love my new car and they were very helpful very professional
worst service ever! - hans.taal
worst service ever!! they don' t know what they are doing. would give them a minus 5 if i could.
DO NOT get your car serviced here. - Hwhite
DO NOT get your car serviced here. Worst service ever! E V E R
One star is being generous. - dilligaf
One star is being generous. they text you, not a call, when you call sales manager no return call. when you are looking to buy. doesn't seem they want to sell. when you put in an over, they never respond. then respond at a later date via text. very unprofessional form sales team and staff.
I am a multiple time service client. - Corner360
I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told
No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid.
The are eager to sell but questionable on service
I wouldn't recommend this dealership from my experience, - deependla
I wouldn't recommend this dealership from my experience, I booked for a new Volkwagen Tiguan Highine R-Line on Feb 11th, 2022 from Sales Rep Xi Yu with an expected delivery date as 28th Feb, 2022 but
whenever i enquired about my vehicle they used to say they would deliver me the vehicle in their next week's allocation but never gave me VIN number for my vehicle.
when i again walked into their dealership for an ETA, Sales Manager Daryll Kessel said they are not responsible for the ETA given by Sales representative but again promised some
good news in a week or so but never heard back from them.
This is when i thought start my conversations via e-mail it was too late by then, they never gave me the vehicle that i want nor gave my any other alternatives even though
i asked for options for me, they also rejected my request to give me a loaner vehicle until i get my new vehicle, i did mention that i would need some vehicle to
take my son for therapies but they just ignored any of my requests even though it was not my fault in any way .
After losing all hopes, i also reached out to their General Sales Manager on Mr. Darren Adam but he was asking for 6 to 8 weeks from May 10th which made me
to pull out of the deal as it wouldn't help me in any way as i can't wait another 2 months with no guarantee with my vehicle delivery but had to undergo lot of stress
in searching another one running to all dealerships with present inventory situation.
Hopefully you may have good experience but my only suggestion you guys would be to ask for alternatives in writing before signing the deal with this dealership in case they don't deliver the vehicle by given ETA.
We were truly happy about the car purchasing experience - Evgenia
We were truly happy about the car purchasing experience here! Markus Beyritz was really amazing and helped us with everything! We were so impressed with his efficiency and knowledge!
Our past experience at this dealership was poor however - Arthur Vaz
Our past experience at this dealership was poor however the recent
one was really excellent.TJ, Faith and Andrew all were very helpful and
understanding to ensure our needs were met.
New Vehicle delivered with ripped seats. - Akram
New Vehicle delivered with ripped seats. If I could give 0 stars, I would happily do so. I don't like giving bad reviews. I bought my first VW, a brand new 2022 Jetta. What a horrible experience so far! I picked up my car and day off I noticed ripped seats.
After I picked up the car I noticed shine in my passenger seats thought it was nothing until the next day in the morning when I was outside in sun and noticed it small rip in the seats. no one drove the car and been inside the car since I picked up beside the sales person from VW downtown he was seating in the passenger seat and no way I would've noticed it when he was walking me through the car. I immediately contacted the dealership and send an email with the photos as a prove. No one called back or responded to my email. End up reaching out to the sales manager on the phone and he mentioned nothing we could do about this. Very very disappointed and hoping for an immediate resolution. this doesn't feel like a good purchase anymore.
Last Saturday, April 23, we had an appointment to swap - demetria
Last Saturday, April 23, we had an appointment to swap our winter tires for summer tires. While we were waiting, the service staff told us our front tires were out of alignment and asked our permission to perform an alignment of two front tires. After paying $150 for the additional service, we found out that the misalignment was slight but just met the requirement of needing an adjustment.
The mechanic suggested replacing all of our summer tires due to “heavy feathering.” We just bought the brand new car from this dealer in October 2020, and we have a set of winter tires for winter. It means we only used our summer tires for one season in 2021. Furthermore, we swapped our summer tires to winter tires in the fall of 2021 with the same dealer. At that time, nobody from the dealer mentioned any misalignment of our wheels. We checked our four summer tires; they all have deep threads with no visible signs of excessive wear. We asked the service staff to explain why it was necessary to replace all four of our reasonably new summer tires where the front wheels, not the rear, were out of alignment. The service staff said the mechanic was having lunch that time and she would ask him and call us the same day with an explanation.
However, we didn't get a call. After three days, we received a message from the service manager about our prebooked future appointments. We sent him a statement about our disappointing service, and we have heard nothing from the service manager either.
We went to the same car dealer we purchased our car from for services all the time. All we want is to get an OK service from the people we “know.” Unfortunately, we have to move our business to another car dealer. After all, an ethical car dealer with an honest service attitude is what we are seeking as a customer.
Worst ever dealership experience, from dealing with - mjagminas
Worst ever dealership experience, from dealing with Massimo in sales, to the service department and eventually escalating to the used car manager, and then the general manager, Chris Belear. Absolutely zero communication between the departments and zero customer service skills.
If your considering buying a car there 'd suggest you look at other dealerships, or be prepared to go through a lacklustre dealership encounter.
I bought $33000 car from this dealership In February not - Peteslt1pete
I bought $33000 car from this dealership In February not even 30 days later I complained about the front tires having cracks in the treads they barely passed the safety they said they replace the real ones but the front ones passed you think for 33000 h
Dollars they would've put 4 new tires on that car would not recommend buying a vehicle from this dealership
We were looking for a new car and stepped into 401 Dixie - Myroslav G.
We were looking for a new car and stepped into 401 Dixie Volkswagen. We were greeted with exceptional customer service from the staff. Ravi was such a great help, he was very friendly and knowledgeable and answered all our questions in polite and professional manner. Ravi was honest and helpful in the process of getting a new car. I wood highly recommend this dealership. Thank you Volkswagen !
August 12. 2022
What a disappointment going there. - terrysmyth911
What a disappointment going there. I own two Vw’s and they will never be served there ever. Lazy or inexperienced technicians. I’ve been told to go to Belleville VW.
Brantford Volkswagen was the easiest dealership I have... - Navdip Zalavadiya
Brantford Volkswagen was the easiest dealership I have worked with. I was in and out for my purchase within no time and without any issues. It was efficient but also made sure that everything was covered at the best price in town. Staff members named Angela, Jeff and JB were very helpful throughout the business and also offered help anytime I would need. I recommended anyone to go see and do business.
Thank you Brantford Volkswagen!!!