51 Ontario Volkswagen Dealers

Solid team at Sarnia BMW. - sidecar_beagles.0e

Solid team at Sarnia BMW. I believe they have my back. Highly recommend service department as I have dealings with them. Have not purchased from them yet, but Christopher provided excellent service when I was considering a purchase. I trust them.

Personal, professional, attentive to detail. - Sue

Personal, professional, attentive to detail. If your car needs service or detail the place to go

It was an absolute pleasure dealing with Andre at - Dan

It was an absolute pleasure dealing with Andre at Bramgate Pre-owned Centre at 268 Queen St. E. It was a rainy day and we were deciding between a couple vehicles. Andre greeted us in the parking lot and was patient, supportive and very knowledgeable in answering all of our many questions. What a great experience. Highly recommend this dealership.

Simply a great dealership with strong client focus. - Petie119

Simply a great dealership with strong client focus. The sales specialist whom I dealt with at the Volkswagen Villa was very professional, courteous and sincere, which made the car buying experience absolutely a smooth one. As someone who wasn't from GTA, the sales staff member went above and beyond with customer service in addressing my concerns. Traditionally, car shopping can be such a stressful experience as the sales team is often interested in making a quick sale instead of listening to the customers' needs. In addition, both sales specialist and the Business/Financial Services Manager were helpful/knowledgeable regarding Volkswagen products/services and did not apply any hard-selling tactics which was awesome. Overall, this dealership is very transparent and will go beyond to make sure you are satisfied!

Very patient and accommodating,approachable and very - jpajinaco.01

Very patient and accommodating,approachable and very knowledgeable,Daniel Latif I would highly recommended to all my friends.

Terrible dealership. - Stephen Wilson

Terrible dealership. They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-Aid and provided no support on our latest purchase. False promises, lip service then radio silence. We had many issues with our 2024 Atlas that were ignored and were never corrected. The arrogance and lack of support from the dealership and Mike forced us to trade the Atlas in at 11,000 kms and purchase a new Lexus. If you are thinking of purchasing a VW from Waterloo VW or Mike Rabb, you may want to think twice!

I've been dealing with this dealership for more than 6 - Krikor

I've been dealing with this dealership for more than 6 years, I've never been disapointed not even one day. I was always been treated as part of their family Every time I go eader service or buying new vehicle I always see the Sales Person with a happy smile that really makes my day Mr Abdo Otaki. He never says No always comes with a great solution very Professional and lots of Knoledge . The Sales managers are very great with their beautiful sence of humour. If you Need any Vehicle or interested to get one without hesitation visit the Dealership and Abdo will take very good care of you.

On May 16,2023 I went to VW Richmond Hill for a small - mstancu740

On May 16,2023 I went to VW Richmond Hill for a small repair of a damage caused by me at the driver's side mirror. An attempt was made to repair by changing just the frame but unfortunately the casing was broken. On May 17, 2023 the part order came and by 10:00AM the car was ready to be picked -up. I need to mention that original mirror and the cap were used since there were not damaged. The Service Manager Lauranne Tonghe is a very knowledgeable person which helped and assured that all job went smooth. Communication with her was excellent letting me know how the job progresses. The charges for service were reasonable and explained in detail by Lauranne Tonghe. In the last 7 years I leased and bought and serviced 2 cars at this dealership and the experience was a pleasure dealing with Mr.Nadeem, Lauranne T. and Erick. This dealership can be considered as an example of how the business of buying/leasing and servicing a car should be run. Thanks for your service Mihai Stancu

I bought my 2015 Golf TDI in 2019. - owen s

I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!

We recently picked up our new 2023 Tiguan at Owasco. - Angelo M

We recently picked up our new 2023 Tiguan at Owasco. This was our 6th purchase of a VW Group product from Owasco and I am happy to say we are Very Pleased with the Purchasing and Delivery experience from Owasco, friendly staff, fair negotiation, no surprises, everything went smoothly. Ever since our First VW Group purchase we have been satisfied with the Quality and Value this Brand delivers but its not only that which brings us back to VW and Owasco. Its the entire experience from our initial research of the vehicle, consultation and negotiation with the Sales team, the Owasco Dealership staff helped and worked with us all the way. Their sincerity, honesty and customer satisfaction has gone a long way to earn our Trust and kept us loyal to the VW Brand and Owasco Dealership for several years. If you are in the market for a VW Group vehicle I strongly recommend you give Owasco a call. They are a great dealership with an awesome staff, ask for Limas or Renata they will be happy to assist you and make your buying experience as pleasurable as possible. Its been a pleasure dealing with Limas and Renata from Owasco over the years and they are top of the list for all our vehicle needs. Keep up the great work. Cheers

Service department goes above and beyond to ensure my car - Ryan

Service department goes above and beyond to ensure my car is properly maintained. Kyle and Kathryn are top notch!

We decided to see a used 2022 Taos at Mississauga VW, - pacman2579

We decided to see a used 2022 Taos at Mississauga VW, First let me say I have purchased over 200 cars and most deals are done over the phone. We inquired about the vehicle and received a nice email from Sakheer Awan the Sales Mgr. Once at the dealership he introduced us to Kishan Gajjat who in my experience does NOT have any sales skills. We drove the vehicle liked it and then once sat down to purchase the vehicle he outright had little to no knowledge of a transaction. I told him I am not paying any secret fees and wanted a bank rate which Scotia Offered. He out right tried to get us to sign the paperwork and attempted to charge us a CPO Inspection fee of $599 that they never even did on the car. In the end he went as far to ask us and I quote "How long haven you been in the Country?" At that point we walked out at 4:00 pm, drove to the most amazing Oakville VW and was greeted and treated professionally and purchased a SUV on the spot. I would be careful of their paperwork before you sign any document and this dealership. Shame on Mississauga VW!

My Grand Daughter purchased a VW Jetta from this dealer, - NEO

My Grand Daughter purchased a VW Jetta from this dealer, The first issue happened the first day she took it home. Then 2 more issues before she has had it 6 months. The dealer would not resolve the problems. NOT COVERED BY Warrantee. It does not seem like the service manager or sale manager care about future customers I wonder how Mr. Leavens feels about his employee treating a future long time return customer in this way

I purchased a new crossover and it looks great, but the - carltongriffith

I purchased a new crossover and it looks great, but the service from Walied Owainat was just as amazing as the truck. I recommend when going to 401 Dixie auto mall VW go see Walied.

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

I have been searching for a used car, for a long time, - Nam

I have been searching for a used car, for a long time, and finally I got my ideal deal at Don Valley Volkswagen. Abbas the sales person made sure that the car meets my requirements and then followed it up through the management and the service department until it was delivered to me. The delivery took a while but when I realized that they are taking care of all possible technical issues, changing a lot of parts to make sure that the car delivered to me is safe and in excellent condition, I was even more happy. The service department was also very helpful, In a follow up visit that I had George and Maxi were very kind and knowledgeable. Overall, this automobile dealership exceeded my expectations with their excellent selection, knowledgeable staff, and outstanding customer service. I would like to thank Abbas for his professional and kind treatment as a sales person and highly recommend them for anyone in search of a reliable and professional dealership experience.

The parts department never answers the phone. - Napanee resident

The parts department never answers the phone. The parts department associates are the most incompetent people I’ve witnessed working behind a parts desk. I’d suggest belleville Volkswagen over Kingston any day of the week. Kingston VW is a complete waste of time on the parts side.

Great work service team! - RB

Great work service team! They took time to review the issues and got it all fixed and me back on the road in a few hours. Special thanks to Pamela and Zarko.

Misleading and dishonest dealership. - Leigh Adams

Misleading and dishonest dealership. Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months earlier. I waited 10 months to get this new GLI and was very disappointed when we couldn't come to a fair and reasonable arrangement. Worst dealership experience since the last time I bought a new vehicle.

We were very impressed with our representative Matthew - scavanaghwilliams

We were very impressed with our representative Matthew Matti. He ensured we were fully informed throughout our buying experience, professional, personable, responsive to our many inquiries and very helpful. Matthew made our experience awesome!

Test drove, bought & delivered in 2 days! - VW Atlas

Test drove, bought & delivered in 2 days!! By far THE best car buying experience of my life (and I was in the car biz for 35 years). Honest, personable and respectful. These folks understand the concept of both sides working together to everyone’s mutual benefit. They listen, they work hard, they find ways to make you happy without stress or pressure heavy-handed sales tactics. NOT HERE! If you want to feel like a “somebody” and not have vultures pouncing on you when you walk through the door, then look no further, this is your store.

Agree with one of the review. - Concern Customer

Agree with one of the review.. 1 star is not even worth it.. unprofessional, was not able to provide support at all. STAY AWAY to this dealership! You've been warned.

Service Experience Volkswagen Downtown March 13-22, - HB

Service Experience Volkswagen Downtown March 13-22, 2024 I am commenting on my worst VW service experience to date, after driving VWs for the past 46 years in Germany and Canada. I visited Volkswagen Downtown many times since I bought a VW Passat Stationwagen in 2007 with them and a VW Golf in the summer of 2023. I also bought a VW Golf Hatchback in the summer of 2024 (that one with a different VW dealership in the Westend). It is the latter car that had a clutch problem at an intersection which is why my daughter brought the car into VW Downtown on the evening of March 13 (Wednesday). The service experience was awful: from the beginning blame was shifted on me; the service was unfriendly and unreliable – all timelines given were wrong. There was clearly no understanding of building relationship with a customer who had used the dealership for as long as I did. BLAME: The very first question the service person asked me was whether my daughter knew how to drive a manual. My daughter as well as my entire family has/have never driven anything but manual cars – this was also my car, not hers. I have driven manuals for 46 years, am a careful driver, and never in my life had a clutch problem. When my daughter was clearly not to blame, the previous owner was blamed (conveniently also a woman). The previous owner however seemed a reasonable person from what the other dealership told me about her, and it seemed all too convenient to push all blame away from VW. The car, by the way, was at that point just 4 years and 2 weeks old (and I had driven it for barely 10 months and 6000 km). I still do not understand this and do not trust the judgement of this VW dealership. Despite having a mechanical breakdown insurance, I had to pay over $1700 of the total of $2800. Here, I would have expected the dealership to show some responsibility/lenience/customer appreciation. TIMING: I was given the impression that the mechanics would work on the car right away (but was aware that this was not a quick repair). I did not expect and was not told, however, that it took from Thursday morning until Monday lunch time for the mechanic to remove the clutch from the car for further inspection. On Wednesday, insurance issues had been clarified by the dealership, parts were there, and I was told the car should be ready by Thursday. On Thursday, the date was postponed until Friday morning/lunch time, and eventually the car was ready Friday evening just about when rush hour was at its worst – but not before the dealership had taken their time to check the car (which I never asked for) and come up with a bunch of suggested further repairs (filter, oil changes etc.) that totaled another $500 (plus tax). I did not let them do these as I was fed up and had lost all trust into the dealership. In fact, I feel that I cannot even trust that the repair was done properly and will bring my car for an early service appointment next week to another VW dealership (and have necessary repairs done there). At no point was I offered a replacement car from the dealership although this is part of the mechanical breakdown insurance. I had bad experiences with this dealership before but not to that extent and did not comment about this on social media. The unfriendliness and non-responsiveness of service left me speechless this time. Overall, I will avoid this dealership at all cost in the future and readers of this can make up their own mind. Based on this experience, I will likely buy my next car with a different automobile firm that is more dedicated to customer care and accountability.

Our friends at T+C are the best. - James

Our friends at T+C are the best. We stopped by and of course buying cars has been a nightmare during covid. Andrew Lee and Dan Banh helped us narrow down our choices. We told them what we were looking for and they reached out when a rare used car came in. Not pushy, just looking out. Entire process was super communicative and these guys took time to explain nuances/features across years and trims. Pricing was competitive. Car had minor issues after delivery, which was a pain but service took care of it without question and was very thorough. The patience was the best, not rushed like other dealerships. The breakdown of features was helpful across models/years to help us pick.

Honest reliable service that I can trust. - brad.lucindaplus2

Honest reliable service that I can trust. Fantastic service and tech team. Never disappointed and will continue to use Lauria for future service needs.

Purchased 2021 Volkswagen GLI, had a great experience - Adriana La Brie Casanova

Purchased 2021 Volkswagen GLI, had a great experience with Jorge Correa the Senior Sales Consultant there. He used to take care of me with my vehicle in the Service Department but recently made a switch to Sales and I am glad he did he has always been incredibly helpful and straight forward. Gave me a great deal and followed up after the delivery. Will definitely deal with him again next time I'm ready for an upgrade. 10/10 Service.

Great atmosphere, no pressure sales. - Scott

Great atmosphere, no pressure sales. I talked to both the salesman and the manager, as well as was allowed to test drive a 2024 Tiguan (5 seater), and sit in a 7 seater (it was another customers car) so I could get a feel for the 7 seat option (which appealed to me). I put a reserve on a new 7 seat Tiguan with them, mainly due to this great experience.

I bought my first car from Brantford , it was GlI I - Laurie

I bought my first car from Brantford , it was GlI I loved it. Yesterday I bought a new Tiguan. The sales team was great. A big thank you to Dave and Melanie.for all their help. Love my new SUV

I recently had the pleasure of purchasing a Volkswagen - charnijmeh

I recently had the pleasure of purchasing a Volkswagen from Pickering Volkswagen, and I cannot praise Kyle Hohenwald enough. Kyle made the entire experience truly fantastic. My 17 year old friend was getting her first car and it was a surprise. Kyle went above and beyond to make it an exciting and memorable moment for her. From the moment I stepped into the dealership, Kyle greeted me with genuine enthusiasm and professionalism. He took the time to understand my needs and preferences. His knowledge about Volkswagen cars was impressive, and he answered all of my questions with expertise. Kyle delivered on every promise he made. He ensured that the car I chose met all my requirements and even went the extra mile to accommodate my extra requests. His attention to detail made me feel valued as a customer. Throughout the purchasing process, Kyle's high level of customer service was impressive. He was always available and promptly responded to calls, emails and texts, keeping me updated every step of the way. His friendly demeanor and genuine care for his customers truly set him apart. Thanks to Kyle's exceptional service, my friends first car buying experience was nothing short of amazing. I would highly recommend him to anyone in search of a Volkswagen. If you're looking for a stress-free and enjoyable car buying experience, look no further than Kyle Hohenwald, George and the entire team Pickering Volkswagen.