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Andre took very good care of me and would recommend them... - Amadeo Antonioli
Andre took very good care of me and would recommend them to my friends and family looking for a Pre-Owned Vehicle
Have bought many new vehicles, this being the most stress... - Cam1
Have bought many new vehicles, this being the most stress free and pleasant experience we have had. Mike Raab was excellent to deal with, taking extra care to make sure everything went smoothly. We would highly recommend Volkswagen Waterloo.
Sam was very pleasant to deal with. He listened well,... - graytrevor
Sam was very pleasant to deal with. He listened well, took lots of time to walk me through the process of buying a car, and then was very generous with his time when I came to pick up my new car. Sam Carson was very helpful, pleasant, and patient.
Top Reviewed Specialists At This Dealership
New Car Manager
Friendly, efficient, timely, knowledgeable service staff.... - iws
Friendly, efficient, timely, knowledgeable service staff. Safe and clean service area...all covid 19 clean
Financial Services Consultant
Ceara was excellent. She made the process each and I... - Emily
Ceara was excellent. She made the process each and I never felt pressured. I’m happy with the car! I would definitely recommend Ceara to anyone.
They make sure you receive the best experience you can... - Laner_131
They make sure you receive the best experience you can when buying a car, knowledgeable staff and owners that are present.
Brantford Volkswagen was the easiest dealership I have... - Navdip Zalavadiya
Brantford Volkswagen was the easiest dealership I have worked with. I was in and out for my purchase within no time and without any issues. It was efficient but also made sure that everything was covered at the best price in town. Staff members named Angela, Jeff and JB were very helpful throughout the business and also offered help anytime I would need. I recommended anyone to go see and do business.
Thank you Brantford Volkswagen!!!
Gene from service and the entire team that I dealt with... - Dturton
Gene from service and the entire team that I dealt with were excellent. They were understanding, truthful, professional and very accommodating.
It was a pleasure working with Daniel. He was very... - mjpacheco
It was a pleasure working with Daniel. He was very friendly, professional and knowledgeable. He answered ours questions and respected our choices. His colleague, Andrea, was very helpful with the delivery. Thank you Daniel and Andrea!
I buy two cars from this employee he is no 1. best... - John
I buy two cars from this employee he is no 1. best service.Terry wang
My best car purchase experience ever thanks to Christian.... - AGonzalez
My best car purchase experience ever thanks to Christian. He professionally customized my Jetta, it looks unique!
I had my Passat serviced. I want to thank the young... - Louiseboyes
I had my Passat serviced. I want to thank the young fellow that looked after me when I arrived. He is a keeper and very polite and courteous. Also all the workers that checked my dear Passat. You have the same welcome since 1980 when my husband and I transferred with the Air Force and bought all our Jettas and Passats. Sincerely Louise Boyes
Ok In all my years purchasing I have never experienced... - aroman
Ok In all my years purchasing I have never experienced the kind of service that Martin Grove Volkswagen gives you. Almost Speechless We dealt with Nick in sales and The GM of Sales Vince. Vince what can I say you make me want to ONLY buy cars from you from here on in. Your service far outweighed any service I have ever received buying cars in MY lifetime Gracias Por Todos. Cant wait to buy more cars from you in the future!!
I have been seaching for the wright SUV and the vw atlas... - Brianpigott54
I have been seaching for the wright SUV and the vw atlas meet all my needs and looked great . I visited the st cath dealershp and was treated fantasic , They were very nice to deal with and answered all my questions with no hesitation the store was clean and test drive in the atlas was a joy .When i left the dealer ship i new that Myself my dog coco and partner would be back .We came back and purchased the new atlas from Johnny and that was very semless he and the managers and buisness agent were all stand up guys .thankyou very much .I take del at end of month hope the rest of encounters go so smooth.Brian papa pig
Went in to this location to order a boot for an axle on a... - Fawk Volkswagen
Went in to this location to order a boot for an axle on a beetle. I had paid for the part by debit. Turns out they gave me wrong boot for the car. And that he can’t find the boot I’m looking for. He said I would have to buy the whole axle at $700. And he said he couldn’t return my monies back by debit and that his superior would have to write a check.He also gave me a receipt of - the cost of the part and wanted to take the part back. I said I will hold on to that part until an ACTUAL refund is in place. I went to another parts supplier and they found the boot I needed within a couple of minutes. VW will treat you so nice when you are buying a car for thousands of dollars but wait till you bring that car in for warranty repairs. They WILL screw up your car deliberately and say it’s your fault you did something to the car. Parts counter employee totally incompetent and I have heard from over 50 people brought their cars here for repairs an paid thousands for repairs when only less than a $100 repairs was needed. I highly suggest to not even buy Volkswagen ever. They do not have the reliability that they did over 20 years ago and to boot they are crooks.
Bought my Atlas during COVID. Vladimir was my sales rep.... - Kaylorauto
Bought my Atlas during COVID. Vladimir was my sales rep. He did a video walk around and sent photos. Complete honesty and transparency. When I couldn’t get a lift into the city he made arrangements to deliver the Atlas which exceeded my expectations. Very easy transaction. Highly recommend Vladimir and Humberview VW.
Very good experience and all went as planned. I would... - Adri
Very good experience and all went as planned. I would highly recommend it to others
This is my second car that getting from VW Villa,great... - Nathan
This is my second car that getting from VW Villa,great atmosphere, very professional and knowledgeable,friendly and helpful person.My contact was Vincent that effort a lot to help me out to get my brand new Tiguan patiently with great service as usual.
Second change is the way I see it..yes Owasco deserve... - Dpoulos70
Second change is the way I see it..yes Owasco deserve this
People makes the difference in the company and that person is REBECCA
Excellent service,done in time, and as I expected NO HASSLES this time.
I’m back to Owasco for services and I’ll stay with them..
I received friendly customer service during drop-off and checkout.
Overall, I had a great experience with my service appointment thanks to
Pleasure to buy new car from,professional service from... - Urescarobert
Pleasure to buy new car from,professional service from Tammy Mansfield,she did more than I expect,all my question answered like a pro,all the work and info got from her A+,thank You very much for help ,highly recommended VW Hamilton
Waited for 2+ hours to get an oil change and a new... - F Pfaff
Waited for 2+ hours to get an oil change and a new battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an oil change.
Go anywhere else but here.
If you want to be ignored after they receive your... - L M
If you want to be ignored after they receive your business - this place is for you!
Everyone was so kind and friendly during the financing process, but after they locked in our money, it was a total 180.
When we picked up our car, we only received one set of keys. We were reassured that the extra set of keys would come in soon, but it took almost two months for the sales person we were dealing with (John) to get back to us to let us know the keys came in.
He told us to book a slot with Service to coordinate the keys but after literally a dozen tries, we were unable to get through. We even tried calling and emailing John ourselves, but did not even receive one reply or call back. Instead, my husband had to book a slot online. That appointment happened to be today, so we went in.
Little did we know that the process would take an hour and a half (something that could have been communicated if anyone had bothered to answer the phone or call us back), and since we were with our toddler, this was not possible at that time. He made an appointment for later on this afternoon and he went in himself.
After waiting for an entire hour, they finally notified him that their system wasn’t working to set up the keys. Why wasn’t this information relayed in the first place?! They then asked him to COME BACK to do it all over again - which is absurd especially during a pandemic. We don’t live in the area and went out of our way (my husband even booked off work for this) to get this extra key programmed - something that should have been done in the first place. And the fact that we have to come back a THIRD time is just unacceptable - but what else can we do?!
Over all, super disappointed with how this all turned out. They really try and butter you up when they need your business, but after that, you’re totally on your own.
Save your time and money and lease/purchase elsewhere, where the staff will actually value your time.
We spoke to a rep named Raphael. He was nice to begin... - Rushi
We spoke to a rep named Raphael. He was nice to begin with when we spoke the first time but completely changed his behaviour the next time. Not only did he not honour the deal which he promised us, but treated us with the least amount of interest. The manager too was not very helpful or nice. So many better dealerships around, this one should be avoided for sure! they lack integrity, customer service and frankly interest as well.
Same great service as when we used to bring our 60’s era... - Tony Vermeulen
Same great service as when we used to bring our 60’s era Bugs in. Nice to know nothing changes. Tony & Lorraine Vermeulen 2011 EOS
Andrew and Iva took care of all my needs and made my... - Jake Mitro
Andrew and Iva took care of all my needs and made my whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal with throughout my whole process!!
My wife and I were pleased with the experience in buying... - Guy
My wife and I were pleased with the experience in buying our new car. Our salesman Markus Beyritz was a referral from our neighbors and we were very happy to deal with him. He made us feel comfortable with no pressure. We would definitely recommend Markus if buying a new car.
Worst experience I've ever had at any VW. After buying 5... - Derek.lamers
Worst experience I've ever had at any VW. After buying 5 vehicles from this dealer and several more from others I would have expected a higher standard. I brought my new 2021 R line Atlas in for a repair and asked for a quote to fix my windshield chip. Both speedy glass and the guy at Canadian tire said a repair was possible, however my VW protection package covered up to 500$ so why not go to the dealer.
After they inspected the chip they somehow created a 2 ft Crack 10-15" away with no connection to the 1.5 month old chip.
The service manager said he has video footage it happened on their watch, but they say the windshield needed to be replaced and couldnt be repaired... (after creating the crack why wouldn't you you say that?!)
I called VW customer care Canada and they told me they advised the service manager to replace the windshield, he still refused. And VW customer care said they can't force their hand.
The service manager bullied my wife into using our entire $500 VW protection plus warranty and claiming under our insurance, (Is this Fraud?!? They broke it!) Then paying their exuberant rates above and beyond what both those wouldn't cover. Almost 300$.
While this happened I came by to grab my 2 car seats where I was greated by no one. My Atlas with 2 $700 car seats and a $2600 stroller (silver wave) was left unlocked and I grabbed them and left with no confrontation.
Worst of all the service manager had the gull to say me driving with my 1 and 3 year old with the windshield, they destroyed, was as safe as driving as with the nickle sized chip.
I wish I could hold this appauling service manager to a higher standard. He was offended I called his department out and expected him to stand behind his team. What a joke.
Very unprofessional and unintelligible about cars. Sales... - Ronnie2146
Very unprofessional and unintelligible about cars. Sales manager was very rude and sales rep was very pushy. The used car I purchased was perfect but if I could have gone to another dealership I would have.
Georgetown Volkswagen has been the best dealership to... - Jodi
Georgetown Volkswagen has been the best dealership to work with and made the process of car shopping so easy and enjoyable. Thanks to Hisham Al-Ammar the Account Manager. He was able to find the best car lease for myself. Hisham was great at addressing my questions and finding me the best lease for my budget. His flexibility and willingness to help me find the perfect car was exceptional. Hisham and his team at Georgetown Volkswagen have been fantastic and have made the process of car shopping enjoyable!
I would highly recommend Hisham to anyone because his service and hospitality is one that isn’t available at other dealerships!
I rate my overall experience a 10 star!
They will do anything at all to try to drive up the... - dan.shaikh.is.cool
They will do anything at all to try to drive up the price, including sneakily adding warranties to your finance/lease while claiming it is "free". This happened to me first hand when I showed them the price they are offering me is even more expensive than the VW canada website. After deliberation they came back and said "we were including warranty but if you'd like it without we can price match the website."
Then after I purchased my car after 4 hours of delibration, they called me back the next day saying they can't get me the car I chose despite me signing the contract and tried to tell me they could get me another car at the same price. They added anotoher YEAR of payments in FINE print and tried to pressure me into signing it without reading. Do not trust them. Read everything twice and do not take anything they say at face value. Always have it written in ink with your signature at the dotted line, then and only then, is it in good faith.
Leasing & Sales, Bramgate Volkswagen
Business Manager, Bramgate Volkswagen