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Great community of people - Arvinder Dhandal
Staff was very helpful and knowledgeable. They made the financial aspect of this transaction so easy. I would definitively recommend this dealer to friends and family!
Our Green 2019 Tiguan. - Alberto Bee
We had a wonderful experience at Waterloo Volkswagen. Robert Vagacs is a very friendly and knowledgeable salesman. He was patient with two newbie car owners and made us feel comfortable. He let us drive over a lime as we left the lot with our brand new Tiguan. My wife was impressed. Looking forward to dealing with the entire staff in the future.
Buying my new vehicle from Aaron - Michael Cook
It was a pleasure dealing with Aaron for my new car purchase. Aaron knew his product and was able to clearly explain my options. Aaron was a pleasure. He dealt with me in a professional, amiable and fair manner.
why block ev chargers? - rallybob
Great looking dealership.
Parking is limited.
Why does the dealer have their own gas cars blocking the electric vehicle chargers.
If they don't want people to use them, why install them? I will assume they had to by Audi Canada.
Reception very friendly and professional.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
VW Brand Specialist
That Face! - Gotta Love the VWs
I bought a car today from Town & Country Volkswagen in Unionville Ontario. I am in Langley BC. I have purchased many cars over many years but I have to say this was the most enjoyable purchase I have ever made. As an out of town buyer I went first to their website and checked the “Meet the Staff” page. That’s where I found Joe Galluzzi. His big smile radiated from the page. I picked up the phone and called hoping he was in. He was. Within a few hours I had the information I needed, he was prompt in returning my emails and calls and very nice to deal with. With the help of his manager I purchased a beautiful Touareg TDI. They are shipping me my car and I can’t wait to get it. I am confident Joe will make sure the process is smooth and my Touareg arrives in the same shape as if I had picked it up from the showroom. If you are thinking about an out of province purchase, Joe can make that deal happen for you too. I’m thrilled.
Thanks so much from Beautiful British Columbia.
Sales + Leasing Representative
Assistant Sales Manager
New Car Purchase - Dennis1942
On June 10, 2019 I purchased a new 2018 Volkswagen Passat at Easthill Volkswagen. I was pleased with the sales staff, and happy with the deal on my trade-in. Thanks to Jeff Jones and Steven Ficko for their assistance.
Warranty Service - Palgrave VW owner
I have a 2015 VW Golf, trendline, that popped a warning message, "Vehicle status, Error Service Vehicle. Only leave vehicle in P position." Called VW Orangeville, got in this afternoon, diagnosed problem, had required parts, completed required warranty work while I waited. Worked exactly how a warranty issue is supposed to....but is so uncommon. Thanks very much. I have grown to really love this awesome car, hope to for many years to come.
Good service but lost a sales opportunity - RC
Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.
A wonderful place to go - carexpert
I am writing this review in order to let every body know how wonderful the parts department service is.
Every time I come to the dealer for service I also go to parts department to buy different things.
The service i am getting in the parts department is outstandig.
The person which i want to mention in special is Phuoc Tran which gives me a wonderfull service,very professional and polite.
He knows his stuff and there are no problems getting what i am looking for.
I also got a very good service from the Parts Mgr who was also very professional and right to the point.
People like Phuoc and the entire team from Parts Dept. supervised by the Parts Dept. Mgr.( sorry I did not get his name) retains the customers which is good for the dealer's business and reputation.
To every body involved in looking after my business KEEP UP THE GOOD WORK.
Service Department. - Gnarly
As always the Service department gave me great service. Service was quick to call “Bic” (Head Mechanic) out to help us determine what the problem was. They were able to get the parts and fix our Golf wagon, in time for us to leave on our trip. The whole team at the service desk and in the shop are consistently positive and courteous in there dealing with us, and I assume all their customers.
Many thanks to all.
Fantastic place - Victor
I was opportune to meet with Lisa and Quinn who’s services from the get go was fantastic. My wife’s first VW Atlas and indeed an exceptional one.
Every step was a hassle free one with Quinn constantly leading the way and finding every savings we could get. This guys are awesome and I will recommend anyone to OWASCO Whitby branch anytime.
Best car buying experience! - Dani
We just stopped in to see a used car and four days later we drove away in our very own Atlas. Drew Bushey met us in the lot and we were very impressed with the relaxed atmosphere he created. The whole team from Jesse the manager, Chris in finance to the service department who got our car ready overnight made us feel comfortable and welcome. Thanks guys for the 10 out of 10 experience!
Thank you Drew! I just love my new car! You have made us costumers for life.
Horrible dealership - Elena
Horrible dealership! Never go there! Took our 2017 car to this dealership to have brakes and wheel repaired. Long story short, the car is NOT REPAIRED, but DAMAGED during repair. Of course, never heard any apologies from them. General manager was not available for clarification and never replied to our emails.
lies on top of lies - lkn4deals
I always want to see the best in people - careful because Audi Kingston will take advantage.
long list of complaints - not following through on promises, not returning money owed, not following up, hiding damage to the vehicle
Never ever use Roseland Motors ! - Max
This is my 14th VW and with that VW customer since 1994 when I bought my first in Germany Wurzburg.
I went to Roseland Motors for an oil change, brake and coolant flush and specifically asked/pointed out to NOT to do the same mistake they did on previous oil change when there employee left scratch marks and made a crack on the plastic cover just above the cooler. (I gave them a chance to make up for previous bad service)
I got the vehicle back with NEW DAMAGES under the hood ! Plastic covers on air intake, cooler and battery were seriously damaged and scratched I took pictures of it and pointed it out to Brett Leggat but his ignorance, replay was 'what do you want me to do about it, just don't come back again'!!
Roseland Motors *deleted desperately bad reviews since their rating is under *1 and ignorantly pointing out that Roseland Motors is in business over 60 years ! LOL LOL If I was them I would read a bit about VW history in Canada itself before claiming such stupidity!
I know a lot of VW owners and even on VW forum owners club Roseland Motors is well know to be avoided !
I still to this day have pictures and emails as well as receipts regarding Roseland Motors drama,
Roseland Motors is a shame to VW and making one of the top German car makers look bad, disappoint & lose loyal, repeated VW customers .
Time and Money wasted..... - RoadRunner99
Sales staff and management did not do their due diligence when selling us a new vehicle. Despite an open recall and impending stop sale (unknown to us) St.Catharines VW let us know about the stop sale by VW canada after many days of waiting for our new sportwagen to be PDI and prepped. At that point we had already arranged our finances, insurance and time off work to pick up the vehicle. At the end of the day I believe they were attempting to saddle us with the recall before VW put a stop sale on most of their new cars. Our only choice was to abandon the sale or wait until Dec 2019. Now I have to take more time to get our deposit back and start from scratch.
Great sales and vehicle delivery service - Edgar
Emily (Sales representative) was knowledgeable about the vehicle inquired when I first approached her. Through the sales process, she was helpful about the paper work procedures. She called me one day before the delivery date to remind the time of the delivery, thanks to Emily and Nick for helping with the VW acquisition. I would definitely recommend the car dealership and Emily in your next VW purchase.
What a great experience! Excellent customer service and... - Chelsea
What a great experience! Excellent customer service and quick turnaround time. We couldn’t be happier with our new car.
Raphael was a pleasure to work with. Very honest, personable and professional. Thank you again!
Bought Tiguan 2018 - vim
Nice experience with Sayeed, Nadeem and Samar.
Bought my Tiguan on Dec31/18. Sayeed gave me a good deal and was happy.
Will recommend to others.
Terrible service and shady practices - DONTBUYVW
I bought a 2016 VW Jetta brand new three years ago and my sunroof has been malfunctioning since three months after purchase. Since this was an intermittent issue they refused to replace the sunroof because they couldnt replicate the issue, even though i had sent them multiple videos of the issue occurring. They made me drive down on multiple occasion to "look" at the issue and i was promised free oil changes and detailings for my inconveniences but these promises apparently werent documented so i saw nothing.
After my sunroof was caught open in a rain storm they informed me i needed to have my sunroof "cleaned" even though that is not outlines in my user manual. They "cleaned" my sunroof and when i went out to see if the problem was resolved, the sunroof malfunctioned right in front of a technician. They forced me to pay for the cleaning, even though it had not resolved the issue. I was told i would receive a follow up call and i never did.
Winter comes along and im getting an overwhelming amount of frost in the interior of my vehicle. To the point where i actually have to use my car scrapper to scrape EVERY window inside my vehicle. When i contacted the service manager Lisa Jenkings she told me to kick my boots off better.....i informed her that this was an excessive amount and no way my boot kicking habits were the issue. They refused to address the issue for two years.
Then three months ago, during a rain storm my entire car flooded. Turns out there was a an connectivity issue that caused water to pour into my vehicle, hence the frost in the winter months....They still refuse to replace my sunroof!!!!
It is still getting stuck open and now the interior of my vehicle is rusting due to the water damage. MY CAR IS LESS THAN FOUR YEARS OLD AND I HAVE RUST!!!
Lisa Jenkings is patronizing and has provided me with the worst customer service i have ever experienced. And the Manager Colin is a shady liar, who will put on a good face and then fall through on his promises. I will never give them my business again and i hope that both lisa and colin get lemons for the rest of their lives.
Continued chain of mishaps - Family Dad
We had a long chain of issues with this dealership. Misleading interest rate on the quote, lies, mix-up with winter tires... poor communication. Unnecessary.
Bad experience - Dabby
They charge the money for the things what is under warranty,they told me it’s under warranty but after they give me bill to pay
Amazing Team! - Aaron
This was my first time dealing with Hunt Club VW and right from the moment I stepped into the dealership, I knew this was going to be a totally different experience. I worked with Heather and Sabrina on getting me into a 2018 Passat. Both of them were excellent to deal with and I look forward to a long relationship with Hunt Club VW.
Wasted time - Upsetcustomer
They are a vw dealership but couldn’t diagnose the problem with my car after 4 days and wasted so much of my time. I am left very unhappy and unsatisfied. Do yourself a favour and avoid Mississauga VW.
Liars and unprofessional - cwatson9510
Beware buying a "Certified Pre Owned" vehicle from this dealership. I purchased a vehicle from this dealer, and made sure when I was negotiating the deal, that I was buying a CPO car. Upon delivery, they refused to let me see a copy of my CPO checklist, and could not provide me with any documentation that my car did in fact meet CPO criteria. Not sure how they can call a car with curbed wheels, paint transfer, and severely weather-cracked tires, "reconditioned". When I asked the used car sales manager, Adam, why my car was delivered to me in such condition, he told me that my sales person must have lied to me, as "he never CPO's TDI's" (despite my bill of sale indicating otherwise), and that "there was no money in my deal". Thanks Barrie Volkswagen!
Very knowledgeable, friendly - Atlas
We were looking for a 2019 Atlas, after many trips to VW dealerships
a friend told us about Martin Grove. We went in and were greeted by Mario, we discussed what we were looking for and then introduced to Vince.
With a 3 year old and a 2 year old in tow we were able to purchase the Atlas at a much better rate then any other dealer in a short time.
We then met Bobby for the final details.
Thanks again guys.
Great experience - Jenn Bowles
We purchased a vehicle back in March and had a wonderful experience. The staff worked together very well and we found our time was used very efficiently. I can't stand having to wait around. I feel that we received good value for our purchase and LOVE my Atlas!!!!
Good Job Dave and Melissa - juzzii
My Volkswagen jetta 2014 1.8T engine was misfiring. I took it VW Georgetown. I was thinking my timing chain was off. Dave took care of car and fixed the ignition coils and spark plugs and now it runs great. Melissa is a polite and understanding Service consultant. During the difficult time she assured me everything will be okay and they will take care of everything. Thank you very much Melissa and Dave. Good Job and keep up all the good work you are doing.
Buyers be ware. What a horrible experience and a shady... - Chelsea
Buyers be ware. What a horrible experience and a shady dealership. Do not trust Andrew Reid or Michael Jubran.
It took the dealership 10 days to pull credit. Once the credit was approved, Michael and Andrew were unable to locate the car we had purchased. The two told my husband and I that all dealerships in the surrounding area were sold out. Despite the inconvenience and discrepancies in the paper work, the two were unwilling to negotiate further or compromise in any way.
A few days later, we noticed that Midtown had two items shown on their lot. When we went in to speak to a rep at Midtown, the items were not sold. We were lied to by Pickering.
In the end, we purchased from Midtown and are very happy with our decision.
Great experience working with Alex del Rio - shannonb
I was on the hunt for a particular year/make of used VW and was calling from out of province so couldn't go to the dealership to see the one in stock at Maple Volkswagen in person until I was close to certain I would be buying it. Alex made a huge effort to track down answers to all of my questions and provide photographs when there was no guarantee I would be able to make it to the dealership before someone else purchased the vehicle. He did everything he could to assist me in making my decision without ever putting pressure on me to commit to the sale. In the end, I wasn't able to proceed with a purchase but I have to thank Alex for all his effort. Greatly appreciated. Five stars!
Business Manager, Bramgate Volkswagen
Leasing & Sales, Bramgate Volkswagen
Sales Manager, Bramgate Volkswagen