I went to my dealer because I had an issue with my 2013 vw golf
I own 2 VW GOLFS.
This should tell everybody that I am very happy with VW products.
The VW corporation made A BIG MISTAKE by stopping to bring the regular GOLF in Canada.
At the dealership I had the chance and pleasure to deal with Ivo Dias ( service consultant).
He took care of me the minute I walked in.
He was very professional ,friendly and with the right attitude.
He is a new Service Consultant at this dealership but he knew how to look and take care of me and my issue with my car.
He kept me informed during the day with the status on my car and the repairs.
When the car was ready he called me to let me know that my car is ready to be picked up.
At the end of the repairs this dealership washes your car.
NICE TOUCH and much appreciated.
When I left my car for repairs he asked me if i need a ride as well as when my car was ready.
Ivo is a winner for this dealership and with the right training he will be there for a long time which is good for us the customers because we like to deal with the same person every time we come for service so in this way we get to know each other which is good for business.
To Ivo keep up the good service.
You have the right attitude and you are a people's person which is very important in the car business.
The only reason I go for my service to Yorkdale VW for so many years is because of their excellent service ( this applies to all employees at this dealership- service-technicians-parts department).
The owner of this dealership should be very happy and proud to have such outstanding employees working for his dealership and VW company.
Employees with good attitude and professional service retain the customers, bring new customers in, keeps the dealership reputation ,give the VW brand and product a very good feedback and keeps the dealership and corporation in business.
To all Yorkdale VW KEEP UP THE GOOD WORK and stay safe and healthy .
A very happy customer