In August 2018 purchased my car from friends who had been dealing with Bytek for a rust claim since January 2018. They tried following up many times, especially in the spring and summer 2018, but were repeatedly told they were 'in the queue, just waiting for parts'. Before selling their car to me, they were lead to believe, by Bytek, that their claim was approved and that it would be transferred to me. In fact we learned, after I bought the car, that the claim could not be transferred and I had to start a new one. In the process, I also learned that the claim was actually NEVER submitted by Bytek for the previous owners who had come in for pictures in January 2018. I came to Bytek in early August 2018, they took pictures, and after multiple follow-ups with the rust claim staff, and later the dealership director, all they could say to me was 'you are in the queue'. I was 'in the queue' until late October, then got fed up and approached another dealership (that submitted my claim and had it approved in 2 weeks). FOUR MONTHS after taking pictures of my car, they still did not submit my rust claim online. I will no longer do business with Bytek.
This was the worst customer service I experienced, ever.
PS Since it was impossible to reach the rust claim staff by phone (he never picks up), I tried coming by in person to gather information before we start the claim process. He was not at his desk. Despite many calls and paging by other staff, he did not show up for over an hour. I walked around the premises to find him chatting over coffee with colleagues in a different part of the dealership.