I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried again and was this time prompted to book service online, which I did, leaving e-mail, phone number, VIN, description of problem, etc. I received two confirmation e-mails, to the e-mail address I'd given. The e-mails showed all of my contact information, including my phone number. When I showed up for my service appointment, I was told by the advisor that "they" had been trying to reach me to tell me that because it was a Saturday, my particular problem could not be diagnosed: there was only one mechanic on duty for that kind of work. When I pointed out that they had not tried to reach me, the advisor said they did not have my contact information. I showed him the e-mail confirmation they had sent. He replied that they did not have access to the information in that e-mail !!!!! And then, instead of acknowledging that this was a major screw-up on their part and addressing my needs, he said, "you can leave the car if you want to and we MIGHT be able to look at it." My experience with VW dealer service has generally been very, very poor, but until this point, I thought Bytek was exempt from this. I would urge all VW owners to use an independent mechanic for anything except warranty work.
P.S. Hilarious!!!! I've just received an e-mail from Bytek to say that I missed my appointment.