If you want to be ignored after they receive your business - this place is for you!
Everyone was so kind and friendly during the financing process, but after they locked in our money, it was a total 180.
When we picked up our car, we only received one set of keys. We were reassured that the extra set of keys would come in soon, but it took almost two months for the sales person we were dealing with (John) to get back to us to let us know the keys came in.
He told us to book a slot with Service to coordinate the keys but after literally a dozen tries, we were unable to get through. We even tried calling and emailing John ourselves, but did not even receive one reply or call back. Instead, my husband had to book a slot online. That appointment happened to be today, so we went in.
Little did we know that the process would take an hour and a half (something that could have been communicated if anyone had bothered to answer the phone or call us back), and since we were with our toddler, this was not possible at that time. He made an appointment for later on this afternoon and he went in himself.
After waiting for an entire hour, they finally notified him that their system wasn’t working to set up the keys. Why wasn’t this information relayed in the first place?! They then asked him to COME BACK to do it all over again - which is absurd especially during a pandemic. We don’t live in the area and went out of our way (my husband even booked off work for this) to get this extra key programmed - something that should have been done in the first place. And the fact that we have to come back a THIRD time is just unacceptable - but what else can we do?!
Over all, super disappointed with how this all turned out. They really try and butter you up when they need your business, but after that, you’re totally on your own.
Save your time and money and lease/purchase elsewhere, where the staff will actually value your time.