I had my car Tiguan VE serviced at the Don Valley location; when I brought it, it had a full gas tank and washed inside and outside. When I picked it up the the gas tank was 3/4 full and rear bumper damaged, the front and rear plates covered was crashed and damaged body above the plate. I was very upset and called. Brought the car as they suggested, they took pictures and they were going to investigate looking at the survalance videos.
The Service manager stated that he didn’t see the survalance vídeos just took the word of his employees that no one drove the car. They did not take responsibility for the damage.
My suggestion is if you take you car make sure you cheque you gas tank before and after you pick it up. I just bought the car from them 6 months ago and if enfurating to know that it was damaged at the same place that sold it to me and they denied damaging my car and nothing to compensate me for the damages.
I am no someone that makes a complain lightly I do have grounds to believe that someone drove my car because of the gas used while on their care. Tiguan is a very economical on gas 450km to a tank. Someone drove my car for minimum 80kn and something happened, minor accident? Very sad I would have never expected this.
Very desappointed that my complain was not even acknowledged and the service manager attitude when we spoke it was “I don’t care”