I bought my car back in 2017, a 2015 Tiguan. Overall the sales person was nice(doesn’t work there anymore) however, in the description of the car he never told me A)the car only took premium(I asked about unusual things like that) and B) it had a turbo.
Throughout the whole 2 years I’ve had this car I’ve had issues with it stuff wrong, hesitating and just overall not preforming how I thought it should. Visited service a few times for the routine check ups and that specific issue. They kept telling me nothing was wrong.
Finally a check engine light comes on back at the end of October. took me 3 weeks to get a service appt, find out my turbo went. Told me it would take until the Monday/Tuesday for the part to come in. Don’t get a call. I call them, leave a message, nothing. Call again a week later, leave message, nothing. Then email the service manager, still took him all day to get back to me. Will not be buying from them again. After turbo is fixed, not going back there.