This was my first time purchasing a vehicle. I went in to look at a used Beetle two weeks ago on the Thursday. My sales member was Abby. She was a friendly individual who sold me my car. We calculated MONTHLY payments as that was my preference. I spoke to Linda and she told me that my licensing fees were worked into my finance payments. After speaking with both Abby and Linda, I was to pick up the car the following week on the Tuesday.
I arrived to pick up my car on Tuesday afternoon. Abby had told me that I owed the dealership $170 for my licensing fee which I was told was worked into my finance payments. I was not prepared to make this payment but paid it anyways because Linda was not there to speak to.
Abby handed me one key and no spare key. Due to excitement I didn't realize this until after leaving the dealership. Abby had not told me that there would be no spare key and this detail was not placed into my contract.
On my way home my gas light went on and I realized that I had no gas in my tank and had to stop for gas just to make it home.
Once I arrived home I took a look at the rear end of my car and realized that my back plate was hanging there and not drilled in properly. Luckily, I work at Toyotatown and the salesmen there were able to help with the plates issue the following day.
I contacted Abby about the other concerns such as the key, empty gas tank and payments. She said that I must contact CIBC myself to go through the process of fixing the payments. She also said "sorry for not explaining the fuel". I don't know what there is to explain about the fuel but she still didn't explain it to me. Therefore, I still don't know. She also said on WEDNESDAY morning that she would get back to me by the end of the day and it is now SATURDAY (3 days have passed with no email response from any of the staff members).
I have tried contacting Clinton, Jerry, Linda and Abby and have not received a response from anybody as of right now. This was my first time purchasing a car and was unaware of the processes and procedures. Therefore, I was a very vulnerable customer not having any experience with this before. This very exciting experience has turned into just a laundry list of negative events. I hope by writing this review somebody from the dealership actually contacts me back regarding my purchase.