51 Ontario Volkswagen Dealers

I bought my first car from Brantford , it was GlI I - Laurie

I bought my first car from Brantford , it was GlI I loved it. Yesterday I bought a new Tiguan. The sales team was great. A big thank you to Dave and Melanie.for all their help. Love my new SUV

I recently had the pleasure of purchasing a Volkswagen - charnijmeh

I recently had the pleasure of purchasing a Volkswagen from Pickering Volkswagen, and I cannot praise Kyle Hohenwald enough. Kyle made the entire experience truly fantastic. My 17 year old friend was getting her first car and it was a surprise. Kyle went above and beyond to make it an exciting and memorable moment for her. From the moment I stepped into the dealership, Kyle greeted me with genuine enthusiasm and professionalism. He took the time to understand my needs and preferences. His knowledge about Volkswagen cars was impressive, and he answered all of my questions with expertise. Kyle delivered on every promise he made. He ensured that the car I chose met all my requirements and even went the extra mile to accommodate my extra requests. His attention to detail made me feel valued as a customer. Throughout the purchasing process, Kyle's high level of customer service was impressive. He was always available and promptly responded to calls, emails and texts, keeping me updated every step of the way. His friendly demeanor and genuine care for his customers truly set him apart. Thanks to Kyle's exceptional service, my friends first car buying experience was nothing short of amazing. I would highly recommend him to anyone in search of a Volkswagen. If you're looking for a stress-free and enjoyable car buying experience, look no further than Kyle Hohenwald, George and the entire team Pickering Volkswagen.

I used to be a regular customer and their were a number - satidowning

I used to be a regular customer and their were a number off issues and stop going to this dealership. I recently went back because someone told me they got better. I was very disappointed in my last visit costing me over $3000.00 for repairs. I made appointment prior to the visit and I told the person exactly what was wrong with my car when I got there I had to repeat everything again to them. On that visit no one told me I could of waited for the diagnostic, the person told me I had to leave the car for the day which I did. I then call at noon to find out the status of my car and I was told no one looked into the issue even though I told the service person I needed my car because I had to go to work at night. There were so much issues when I finally got my car in with communication, promises were made and NOT kept. I sent an email to the service manager July 15th 2025 and I am yet to hear from him. What I don't understand is that they have a signed at the service department saying they ONLY do 5 starts rating that is NOT a true statement. I wish I did NOT the 5star rating the first time I should of waited until the work was done on my car. I will NOT recommended this dealership to anyone. The ONLY good thing about my visit was the drivers was very friendly, If I had a choice it would be 0 rating

The sales service i received from Jamie at this - Happy Shopper

The sales service i received from Jamie at this dealership was excellent. Throughout the process of purchasing a car she was extremely knowledgable, efficient and had a great sense of humour. The process was smooth and communication between departments was great from road test, tires and financing. Many Thanks

My wife and I had our 2007 Volkswagen Rabbit serviced at - John Van West

My wife and I had our 2007 Volkswagen Rabbit serviced at Georgetown Volkswagen from 2008 to 2025 (until the car was deemed a write-off after an accident-no injuries and the other party was charged with careless driving). We highly recommend the dealership for their excellent service. Trust, superior quality, fairness in pricing for work performed, and above all honourable engagement and a simple straight up decency and integrity in conduct and action has framed Georgetown Volkswagen’s relationship with us as customers. Its service staff, service managers, advisors, technicians, parts department staff and others working the shop floor have kept us safe as they have repaired, maintained and monitored the mechanical well-being of the Volkswagens we have owned through the years. We are grateful for their care and expertise.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

My experience purchasing a certified pre-owned vehicle - Cdykeman1

My experience purchasing a certified pre-owned vehicle from this dealership was frustrating and stressful from start to finish. Communication throughout the process was extremely poor. Calls and emails were frequently ignored, and I often had to follow up multiple times just to get basic information. It took over a week to finalize the purchase, and only a few hours after taking possession of the vehicle, I discovered an oil leak. After some back-and-forth, the dealership agreed to repair it. While waiting for that appointment, I also realized the air conditioning wasn’t working. It then took another full week of unanswered phone calls and vague responses to even get confirmation that they would fix the issue. On the day I was promised an update about the A/C, I waited until noon before calling multiple times. My calls went unanswered, and even after leaving a message with reception, I received no response. I ended up driving to the dealership directly after work, only to find the service manager—who was supposed to be calling me—was in the building but still unable to give me an answer because another manager was away. I eventually emailed the dealership’s general manager. That email was ignored until I escalated the situation by contacting Volkswagen Canada. After that, I finally received some communication, but even then, I was promised follow-up that never came. Two more emails have since gone unanswered. In the end, the air conditioning was repaired—but not without weeks of stress, poor communication, and an exhausting amount of follow-up on my part. This is not the experience one should have when purchasing a “certified pre-owned” vehicle. I would strongly recommend considering another Volkswagen dealership. The lack of professionalism and accountability at this location was unacceptable.

Wanted to buy a used VW even alot. - dorimoncrief

Wanted to buy a used VW even alot.of money asked if they would throw in a set of snows. They offered to pay half. I'm spending thousands and they can't throw in $1300 snows but offer snow to costumers that buy new. I was ready to buy the vehicle right there. Not happy

I bought a 2019 VW Jetta from Dave and dealing with him... - georgeauto

I bought a 2019 VW Jetta from Dave and dealing with him was great I didn't feel any pressure buying a car and I'm very happy with it

I am writing to express my DISSATISFACTION with the POOR - Purnomo

I am writing to express my DISSATISFACTION with the POOR service I received at Volkswagen Midtown Toronto regarding my 2023 VW Taos. During my first maintenance appointment in June 2024, service advisor KEN LIU stated that the rear brake pads needed replacement due to excessive wear, a common issue for Taos models. He said they were replaced under an 18-month warranty and recommended a follow-up visit in 2025 for another replacement before the warranty expired. However, on September 24, 2025, at 28,000 km, another service advisor, Rodrigo, informed me that the rear brake pads needed replacement at a cost of over $800 because the warranty had expired in June 2025. I was told there was no record of the 2024 rear brake pad replacement, meaning the warranty was tied to the original vehicle purchase in July 2023. I requested confirmation from Ken Liu on why he lied to me and why he had earlier informed me that the brake pads had been replaced, but the dealership no longer employs him. While I trusted his initial assessment and didn't personally verify the replacement, the dealership should be accountable for the information provided by their employee. The lack of records and conflicting information regarding the warranty between these 2 advisors, and the fact that their Service Advisor (Ken Liu) was giving me false information, are concerning. They said that their record shows the rear brake pads measured 7mm thick in June 2024 (unreplaced), reflecting 5mm of wear since the July 2023 purchase, which is concerning, reflecting on the car's quality. This wear rate suggests a potentially dangerous level of wear in the next 7-10 months. Despite this, NO brake inspection was suggested during my next service visits in January and April 2025, even when I left the car there for DAYS during service. I believe the dealership should be responsible for the statements made by their former employee and address this warranty dispute. It leaves me with a sour taste to see how VOLKSWAGEN and this DEALERSHIP have let customers down with their service, DAMAGING the brand image. They seem to WIGGLE AWAY from responsibility, prioritizing PROFITS OVER ACCOUNTABILITY and risking losing customers as a result.

Logan & Sapna were very knowledgeable and answered all my - bethcope48

Logan & Sapna were very knowledgeable and answered all my questions, I would definitely recommend this dealer to family and friends.

Our Experience at Taylor Creek VW Dealership Exceptional - nicethier21

Our Experience at Taylor Creek VW Dealership Exceptional Sales Experience with Martin If you are searching for a new vehicle, we highly recommend connecting with Martin in the sales department at Taylor Creek VW dealership. Martin guided us seamlessly from our 2019 VW to our new 2026 model, which felt incredibly advanced with its futuristic features and the latest technology. Martin Châtillon stands out as a naturally gifted and patient educator. Throughout the process, there was absolutely no pressure. He is bilingual, speaking flawless French and English, which made communication straightforward and comfortable for us francophone seniors. Outstanding Customer Service Before completing our purchase, we called ahead and received excellent assistance from Gabrielle in customer service. She promptly arranged for us to have our damaged side mirror assessed, and again Paul from the technical team took care of it efficiently. During our visit, our curiosity about the newer models led Gabrielle to introduce us to a sales representative, which is how we met Martin and began our journey toward a new vehicle. Thoughtful Post-Purchase Support After purchasing our vehicle, Martin went above and beyond by arranging to have our winter tires from the 2019 model installed on the new 2026 vehicle. He also packed our summer tires in the trunk, saving us the hassle and expense of having to switch the tires ourselves. This thoughtful gesture made a significant difference for us and demonstrated the dealership’s commitment to customer care. Plus followed up with after a few days reassuring us to reach out if more ‘’training’’ for us seniors with the advanced features on the new model. Must note that Taylor Creek VW’s shuttle service driver, Carmen chauffeured us in a classic-styled electric VW ID. Buzz minibus, what a cool vehicle! We were particularly impressed by the dealership’s transparency when it came to explaining financing options and warranties by Raphael. All our questions were answered thoroughly and with patience, which helped us feel confident in our decision. The staff took the time to ensure we understood every detail, reinforcing our trust in their service. We also want to mention how welcoming the overall atmosphere was at the dealership. Every staff member we encountered, from reception to technical, was friendly and ready to assist, which truly enhanced our experience. The showroom was clean and well-organized, making it easy to browse the latest models without feeling rushed. Our Experience at Taylor Creek VW Dealership Exceptional Sales Experience with Martin If you are in the market for a new vehicle, we highly recommend reaching out to Martin in the sales department at Taylor Creek VW dealership. Martin guided us smoothly from our 2019 Volkswagen to our new 2026 model, which feels remarkably advanced thanks to its cutting-edge features and state-of-the-art technology. He even highlighted the importance of critical minerals in modern vehicles, deepening our appreciation for the engineering involved. Martin Châtillon distinguishes himself as a naturally gifted and patient educator. Throughout our purchasing journey, we never felt any pressure. Martin is fully bilingual, speaking flawless French and English, which made communication easy and comfortable for us as francophone seniors. Outstanding Customer Service Prior to finalizing our purchase, we called ahead and received outstanding assistance from Gabrielle in customer service. She arranged for an assessment of our damaged side mirror, Paul from the technical team handled the repair efficiently. Gabrielle noticed our interest in the latest models and introduced us to a sales rep—this is how we met Martin and began our journey toward a new vehicle. Post-Purchase Support Following the purchase of our vehicle, Martin went the extra mile by arranging for the winter tires from our 2019 model to be installed on our new car w/o extra $.

Awesome staff and professional service. - Mary G

Awesome staff and professional service. I couldn't walk away without purchasing my second Volkswagen. I appreciated the friendly,caring sales staff. They treated us like family. Cheers.

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Great service, great pricing and great products. - Rob

Great service, great pricing and great products. Thanks Troy for making this a great experience and getting us the right vehicle. Love the Atlas.

I've purchased vehicles from this dealership for over 18 - jf1379

I've purchased vehicles from this dealership for over 18 years, and they've always treated me fairly and warmly. From sales to service, I find Downtown VW exceptionally professional and respectful of my time and money. Highly recommend.

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

This is the worst experience I've had with a dealer in 35 - robspeed

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.