51 Ontario Volkswagen Dealers

If I could give a 0 stars I would, this is a very sneaky - Clayton M

If I could give a 0 stars I would, this is a very sneaky dealership. They actually put your trade in vehicle on an online auction without your permission in doing so. So unprofessional and substandard remedies to fix. Would never sell buy or trade with this dealership ever or recommend to anyone I call a friend.

The sales service i received from Jamie at this - Happy Shopper

The sales service i received from Jamie at this dealership was excellent. Throughout the process of purchasing a car she was extremely knowledgable, efficient and had a great sense of humour. The process was smooth and communication between departments was great from road test, tires and financing. Many Thanks

Worst dealer around. - Frank Tomas

Worst dealer around.... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't cover it under warranty. Want $2000 to fix !!!! Don't go to this dealer and stay away from VW garbage. What kind of car won't take gas ??? I've owned 2 Jettas and they were both junk.

After almost 9 years of driving a Golf TSI it was time to - Marco M.

After almost 9 years of driving a Golf TSI it was time to look for something new and exciting to drive, so I wondered into the VW Maple dealership where the Managing Partner Jim Garofalo and Leasing Portfolio Manager Frank Ferlisi both treated me like royalty right from the start. With no pressure whatsoever they introduced me to the new 2024 Golf GTI a true beauty of a vehicle Made in Germany and at the same time made an offer on my trade in I couldn't refuse. They did everything possible to get this vehicle as soon as possible for me knowing how nowadays if could take up to a year. After 5 months there it was...my new 2024 Golf GTI. Jim, Frank and also Andre D the Delivery Specialist were absolutely the best and making this whole experience very exciting. Everyone made sure that all my questions were answered and that I could always count on them in the future for any assistance whatsoever. A Five Stars experience. Thank you so very much guys.

had a very positive experience buying my new Atlas from - beaumaris

had a very positive experience buying my new Atlas from Orilla Volkswagen. Jozsef Csintalan was excellant to deal with, made the process of trading in my old vehicle and finalizing the details to buy the Atlas, painless. A very personable guy that communicates very well, detail oriented and very thorough. Alex Doughty

Shocking customer service, my vehicle got damaged when in - ian

Shocking customer service, my vehicle got damaged when in for warranty work and no one want to fix it.

I bought a 2019 VW Jetta from Dave and dealing with him... - georgeauto

I bought a 2019 VW Jetta from Dave and dealing with him was great I didn't feel any pressure buying a car and I'm very happy with it

Unfortunately their after sales service is less than - Jake Howling

Unfortunately their after sales service is less than adequate. You tell them about issues you have been having and they don't even scan for the errors just saying they didn't notice anything. You tell them about another issue with a brand new car and they don't even put the notes in the service record or have any idea of when they can fix it or even look at the problem. To top it all off they refuse to allow you to have a shuttle lift back to work because there was no charge for warranty work and only allow use of the shuttle if you have paid for a repair. I have never experienced this lack of care from any of the many other dealers in the past. After sales service rates a big zero.

Always a positive experience at VW Chatham. I’ve... - BlueEyedViking

Always a positive experience at VW Chatham. I’ve purchased and traded several vehicles here and their staff are among the best in customer service. Appreciated are their high levels of competence, product knowledge, fairness, common sense and integrity — rare qualities by today’s standards. They do what it takes to make things right. Among my favourite go-to people is their Drew Bushey. Who better to talk Volkswagen with other than with a genuine Volkswagen enthusiast!. Lin Laugalys Cambridge, Ontario

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Loved the service! - CountryLove

Loved the service! Was treated above and beyond :) Came in for an oil change and basic brake servicing and was beyond happy when driving off! The team was lovely to work with!

We were very pleased with our experience at. - Sandra.patterson2681

We were very pleased with our experience at. Orangeville Auto Norm and all the staff were great Will be back for sure Have had my new car 3 days. And just love it

Having owned many different cars over the years, I can... - evilg

Having owned many different cars over the years, I can say, without reservation that this dealership offers the best service I have ever had. They are friendly, and knowledgeable, and throughout this COVID 19 problem they continue to be accommodating. I feel safe in there.

Unless your car is under warranty, they don't want to do - eric simpson

Unless your car is under warranty, they don't want to do anything else. They cant even fix something correctly under warranty because my car is still rattling after they replaced the headliner (under warranty). I complained about a constant sound and they took it for a few test drives. They claimed they didn't hear anything. I made a recording with my phone as Marcel suggested and sent it to them, they still claim they don't hear it and told me to wait because "Sometimes it goes away after a while". It was just a stalling tactic because after 1 year of replacement, their warranty ends. Paul is usually nice but he seemed uninteresed in fixing something he customized on my car that failed (I paid time for him to do). What do you expect when under the "leadership" of crooked John Mierins (Also owner of Bytek VW). Stay clear of there as well. Save your money, Go elsewhere for better service.

Great service, great pricing and great products. - Rob

Great service, great pricing and great products. Thanks Troy for making this a great experience and getting us the right vehicle. Love the Atlas.

I've purchased vehicles from this dealership for over 18 - jf1379

I've purchased vehicles from this dealership for over 18 years, and they've always treated me fairly and warmly. From sales to service, I find Downtown VW exceptionally professional and respectful of my time and money. Highly recommend.

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.

Ounkar provided us with the best experience we had at any - Martin

Ounkar provided us with the best experience we had at any dealership, he was really polite and understanding of our needs, even when we decided not to go with the Volkswagen option, he still was kind and professional.