Volkswagen Richmond Hill

No one working in the Richmond Hill Volkswagen dealership is professionals. I am afraid that the technicians do not even know what they are doing. We went there because our car was consuming too much oil and is professionals. I am afraid that the technicians do not even know what they are doing. We went there because our car was consuming too much oil and they made us do several tests which was both time and money consuming. At the end of the day they changed the oil cooler and the car is still consuming too much oil. They do not respect customers to a point where they talk with a bad attitude. After all the things they do not want to assist us because they just cannot do their job properly and cannot even find a solution. They are just wasting people's time and money at this point. I would never recommend this dealership to anyone! More

I recently visited Volkswagen Richmond Hill to address an issue with my car's travel assist system. While the staff were friendly and accommodating, my last visit, which took nearly five hours, did not re an issue with my car's travel assist system. While the staff were friendly and accommodating, my last visit, which took nearly five hours, did not result in a fix for the problem. This marked the fourth visit without resolution, and I was asked to return once more. Although I appreciated the friendly staff, the recurring visits and extended wait times left me frustrated. In summary, my experience was mixed, with hopes for more efficient service in the future More

On May 16,2023 I went to VW Richmond Hill for a small repair of a damage caused by me at the driver's side mirror. An attempt was made to repair by changing just the frame but unfortunately the casing repair of a damage caused by me at the driver's side mirror. An attempt was made to repair by changing just the frame but unfortunately the casing was broken. On May 17, 2023 the part order came and by 10:00AM the car was ready to be picked -up. I need to mention that original mirror and the cap were used since there were not damaged. The Service Manager Lauranne Tonghe is a very knowledgeable person which helped and assured that all job went smooth. Communication with her was excellent letting me know how the job progresses. The charges for service were reasonable and explained in detail by Lauranne Tonghe. In the last 7 years I leased and bought and serviced 2 cars at this dealership and the experience was a pleasure dealing with Mr.Nadeem, Lauranne T. and Erick. This dealership can be considered as an example of how the business of buying/leasing and servicing a car should be run. Thanks for your service Mihai Stancu More

I dealt with few Volkswagen dealerships, but non to compare to Richmond Hill, the beast service, most courteous staff, especially the service department, professionals, honest, kind and on time, the pl compare to Richmond Hill, the beast service, most courteous staff, especially the service department, professionals, honest, kind and on time, the place is the cleanest too, highly recommended. Claude Marche More

Recently purchased a truck from Richmond hill VW! You can tell that they have tons of experience and know how to get stuff done quick ! Amazing service !! Would definitely recommend! You can tell that they have tons of experience and know how to get stuff done quick ! Amazing service !! Would definitely recommend! More

My best car purchase experience ever thanks to Christian. He professionally customized my Jetta, it looks unique! He professionally customized my Jetta, it looks unique! More

I recently bought a Jetta 2021 from Christian, and I have been super satisfied with the car itself and Christian's knowledge and honesty help. It was a very comfortable experience and a big thank you to Chri been super satisfied with the car itself and Christian's knowledge and honesty help. It was a very comfortable experience and a big thank you to Christian. I have no hesitation to recommend this dealership and Christian to anyone who is interested in VW. More

We recently purchased a car from VW RH and would like to say big thanks to Nadeem. He’s very knowledgeable and extremely professional. He answered every question we had, was patient and a pleasure to deal w say big thanks to Nadeem. He’s very knowledgeable and extremely professional. He answered every question we had, was patient and a pleasure to deal with. He’s always there for customers, picks up the phone and answers all the questions we had. Would highly recommend him and this dealership for everyone. Irina and Gennadiy More