I WISH I COULD PUT 0 STARS !
I financed a used car, within less than two weeks my car battery died. I had a great experience going through the process of financing, signing off the papers and making sure I had everything ready to drive off with the car(Great deal). But once I drove off the lot it was a turn for the worst. During the test drive I noticed a few minor issues (sinking brake pedal, no headlight, gear shift making noise) that all could’ve been solved easily maybe if it was a Volkswagen and not a different make. I advised the sales rep of the issues I had with the car and was told everything will be looked after during safety, so I took their word for it. Upon taking delivery of the vehicle everything seemed fine until I connected my phones bluetooth to listen to some music and heard rattling coming from the passenger door speaker (on same day of delivery). I advised the sales rep when he reached out to me about the speaker and I was told to come in so they can look at it. A few days before even bringing in the car my Master Warning light came on which could be anything as my brake pedal was still sinking I reached out to them in a panic as I could lose my brakes (low brake fluid in reservoir - checked after my warning light came on) and they had no answer other than "brining in the car was the first step" so I took my risks of driving it which was very unsafe. I had to take time off work just so they can look at it as the dealership is far from where I live. On the day of having the issue fix - there was nothing they could do about the warning light as "they didn't have the tools to fix my car" but had the tools to sell it and fix the headlight and check to see if there was air in the brake line? I knew they had a scan tool and had to advise them to scan it. They were doing the bare minimum as it was a different make and not their own. After scanning the car, they found a error code about a low battery and charged it (once there is problems with a battery might as well change it than to charge it) I advised them to change it but they only offered to charge the battery). If they were actually charging my car, it wouldn't be sitting outside with the hood closed and then offering to wash my car as well but decided to wash it when I came back to pick up the car (car was only there for an hour once they said they were going to charge it) and saw they were only using water and a dirty drying mitt no soap/cleaner/solution applied (left lots of water marks on my windows) . With the speaker they tried blaming me for blowing out my own speaker and that maybe my music is too loud and offered for me to pay to have them order the part and put it into the car. NO I DO NOT THINK SO, What's the point of having speakers and not playing it loud (rattling can still be heard at a low volume). For anyone buying a used car from this dealership I advise you don’t and to save yourself the trouble. If your not buying a Volkswagen DO NOT BOTHER COMING here, they only want to sell you a half broken car and not fix it when problems occur.