Started off dealing with YoYo who was very friendly and helpful, but obviously very new to the job. She tried her best, but did not know the answers to some of our questions. We certainly understand that this happens with a new employee and had no problem with that. Then her manager Allen Lee came to "help". He was extremely rude and not helpful at all. They did not have the trim of the car we wanted available in the dealership and we explained that we wanted to see how their rear view camera worked (the model they had didn't have a rear view camera, but many other VW cars in the dealership did). He told me I should just use my eyes. People should drive the way they were taught and not depend on the cameras. I'm paying extra to get a version with this camera - clearly I want to see it! Also told us that no other dealerships in the city would have this. Not true. Both Don Valley VW and Villa had them (and both had much better service). What they offered for trade in was less than 2/3 of what the other VW dealerships did and were not negotiable on anything. When I asked other dealerships about trade ins they had me sign a paper, spent time looking at the car, etc. Here I got the impression it was a quick look and that's it. When we said we were concerned about buying a car without seeing the model we liked Allen's answer was, well, we have people who buy cars without even seeing the price. He seemed to have no interest in either selling the car or common manners. Also told us about his 5 cars and didn't ask any questions about us other than basic info of what we wanted in the car. Do not recommend Allen Lee!