The overall car buying experience wasn't awful, even if Navid seemed like he had starting selling cars the week prior. The real problems started after giving them my money.
The vehicle had not been cleaned when we had test driven it and it was promised to professionally cleaned prior to delivery. I also requested to have the detailed service history from the vehicle as the car had been serviced at the dealership for a number of years.
On delivery the car was sloppily cleaned by Navid himself, but he claimed I could come back and have it cleaned. The service records were not provided( Navid said he would send them to me as soon as possible) as well as to my surprise they didn't fill up the tank. Which I thought was a universal thing when purchasing a car.
Fast forward 2 months later, having not heard anything from Navid. I had received a text from the Sales manager. So I respond asking about the service history that I had not received. Which lead to a very disrespectful message from Navid, getting angry about how I had complained to his manager about him. Stating that because I hadn't told him I hadn't received the records, he assumed that I had. He assures me he will send them the following week.
Fast forward another month. I email Navid again asking for the service records as well as asking about having the vehicle cleaned, and a couple other issues I had noticed. Including a rip in the drivers seatbelt(which should not have passed a safety inspection) and the steering wheel not being straight. He got defensive again saying I hadn't got back to him about not receiving them and assumed I had. Even after he had stated he would send them himself.
I then receive a very disrespectful email from a sales manager named Sephr telling me that they didn't have to give me anything but did provide the last few service records in a small screenshot. Then stating I could come and have the car washed and nothing more, as well as nothing about my safety concerns. Then saying this issue is now resolved. I emailed back re-stating my concerns to no response. I even tried to email the general manager with my concerns but have not received a response.