I brought my 2018 Tiguan car on 12 Dec 2019 to VW Oakville dealership as a result of the VW recall service of cooler bottle problem that was sent to me earlier , it was determined that my car is to be kept at the dealership for repair as it is unsafe to drive given the damage in place, however spare parts for repair aren’t in stock yet, I was not given a date as to when I can receive my car it was even determined that it could be more than a MONTH OR MORE!
I was given hatchback golf car , with no winter tires, no navigation system and even the apple car play isn’t working in it , my request for a Tiguan or SUV was denied saying the Golf was the only car they have as they deal with only one rental company , I contacted the Milton dealership whom I got the car from in the first place , they informed me that they don’t offer complimentary rental cars in such a situation and that I would have to pay for a rental car if needed more over even If I decided to take the car to them they won't be working on it since another dealership has opened a job for it !
So now I am paying 515$ a month for a car that is taken from me indefinitely with no time frame or date for return!
and VW dealers are soo cheap to rent a replacement for me bec of a recall of a manufacturing problem that I had nothing to do with !
At other dealerships of other brands in Canada and world wide when a problem like this exists they replace the customer with same car model or higher! (if you were smart its a marketing/future sales tool by the way)
VW employees whether at the dealership or customer service line keep repeating that they are only obligated to give me a VW car not necessarily same model like mine! and although its winter they repeat its not an ontario legal requirement to have winter tires installed ! So bottom line VW is suggesting that Safety level of a new All wheels Tiguan SUV of 12 K KM all seasons tire is equal to an old rental Golf of 29 K KM!!!
The Car I have been given isn't functioning when it comes to Navigation even through apple car play! and it makes a strange beeping sound that I reported to Tom Tanks on Dec 30th, the manager I have been dealing with to which he answered ''they all do that its normal'' well I never heard that sound from my Tiguan!
Employees at your dealership have zero customer service skills and defiantly don't act like owners! Moreover its not comfortable or welcoming being at the dealership premises as on my first day there one of the ladies working there yelled '' Merry Christmas'' to a guy leaving the dealership where he replied ''thank you for merry Christmas I hate the happy holidays xxxx'' to which she answered " I agree !I am a merry Christmas girl I don't do Happy Holidays!" and here I am an non white customer who is confused will anyone here be offended if I say happy holidays ? will I be treated less than other customers if I do so ? I am not sure , but what I am sure of that this will be the last VW car I lease or buy in my life!
I have requested a waive for my lease payment for the duration I don't have my Tiguan with me as I am paying for a service I am not receiving with no reply from their website although more than 2 business days have elapsed!
Shame on you Volkswagen!