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Oakville Volkswagen
Oakville, ON
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of Oakville Volkswagen
April 11, 2024
Great work service team! They took time to review the issues and got it all fixed and me back on the road in a few hours. Special thanks to Pamela and Zarko. They took time to review the issues and got it all fixed and me back on the road in a few hours. Special thanks to Pamela and Zarko. More
by RB
Employees Worked With
Pamela and Zarko
Helpful March 16, 2024
Buyers beware this is a terrible dealership … stay away I recently bought a 2024 GTI and it was by far the worst car buying experience of my entire life. It took around 6 months from placing my order away I recently bought a 2024 GTI and it was by far the worst car buying experience of my entire life. It took around 6 months from placing my order to receiving my car and during that time every interaction I had with the staff at this dealership was terrible. It took me 3 tries to pick up my car, the first time they tried to give me a car with different specs, the second time their service department installed only half the parts that I had ordered and most of the accessories were also missing. Instead of being apologetic they questioned if I had paid for the missing parts. They told me that all the missing parts were on back-order for the last 6 months and therefore I would have to take the car as is. I refused and finally got my car 2 days later once they had done all the work. The Sales (Andrew) and Service Manager (Pamela) lied to me on multiple occasions. On top of their incompetence and lies, they also treated me with an air of disdain and indifference which only made this a worse experience. I cannot imagine treating a customer at McDonald in such a manner let alone a person who had just given them over 50K $. Other than the Finance Manager there does not seem to be a competent person working there. More
by supereagle1980
Employees Worked With
Andrew,Cardin, Pamela
January 26, 2024
This is the second time they lied to me. I was in service with my Tiguan for a new intake manifold. I was told it’s not in stock but it will be installed the next day. They installed a u I was in service with my Tiguan for a new intake manifold. I was told it’s not in stock but it will be installed the next day. They installed a used manifold which will probably fail shortly. Do not trust anything they say. Take pictures of the parts requiring service. This is not a professional dealership and they can’t be trusted. Laurence More
by Ldragan65
Employees Worked With
Insocial Account
October 03, 2022
Terrible experience, and lots of fake reviews on Google. All the most recent reviews are fake and purchased...says a lot about a dealer when they have to buy fake reviews. Also lots of complaints on Better All the most recent reviews are fake and purchased...says a lot about a dealer when they have to buy fake reviews. Also lots of complaints on Better Business Bureau on this dealer. Would give them 0 if I could. Strait out lied to us to get us in the door. Lots of negative reviews on other platforms. Avoid in my opinion. More
by KRao
Employees Worked With
Damien, Chris, Insocial Account
September 25, 2022
In my opinion, avoid this dealership, period. VW Oakville is sleazy and crooked and awful in every way. After fully agreeing on a deal (in writing), running my credit and taking my deposit, they VW Oakville is sleazy and crooked and awful in every way. After fully agreeing on a deal (in writing), running my credit and taking my deposit, they dragged me along for 3 weeks at which point they blatantly backed out. It cost me 3 weeks of time, and thousands of dollars as interest rates went up and the value of my trade in dropped and my credit score dropped. Damien was a pawn and literally said anything to get me into the dealership...including outright lies (avoid him as he has no power to do anything). Chris outright lied to me multiple times on the phone and then had the audacity to back out of the deal at the last minute. Bob, the GM, who knows if he even exists, never returned my calls or stepped in to do the right thing. Awful customer service, awful staff, awful dealership. In my opinion, avoid all the hassle and go elsewhere, consider yourself warned. Find a dealer that values your business...not one that will say anything to get you in the door. Oakville Volkswagen is a disgrace. More
by jey.nadarajah
Employees Worked With
chris perri, damien abdul, Insocial Account
May 06, 2022
Our past experience at this dealership was poor however the recent one was really excellent.TJ, Faith and Andrew all were very helpful and understanding to ensure our needs were met. the recent one was really excellent.TJ, Faith and Andrew all were very helpful and understanding to ensure our needs were met. More
by Arthur Vaz
Employees Worked With
Insocial Account
March 29, 2022
Experienced poor car Salesmanship. ( Bought my 2019 Jetta from another VW Dealer.) Poor store setup. Crowed and small guest waiting area. (Don't even have coffee.} The technician did ( Bought my 2019 Jetta from another VW Dealer.) Poor store setup. Crowed and small guest waiting area. (Don't even have coffee.} The technician didn't reset after simple oil and tire changed. ( Tire pressure light blinking after driven for awhile.} Charged $11.50+Tax for a "Good" 2032 Key Fob button battery yet still have change battery request on dashboard . Advisor never return calls. Total Amount ends up higher then another VW's with the same service. Would I recommend Oakville Volkswagen ? More
by jwho
Employees Worked With
Insocial Account
