I have been extremely disappointed with OVW’s service. I purchased a used vehicle on a Friday. I was promised the vehicle would be completely ready in 7 days maximum. Although the car was sold AS-IS, the salesperson had agreed to have the car safetied and licensed for an extra fee. When I called for an update a week later, I left a message on the phones. I did not receive a call back until 3 days later. When the receptionist answered the phone, she told me the car had been ready for days. I asked if the had sent it to the mechanic and she replied in a rude tone, “No, we are NOT sending it to the mechanic. The car was sold AS-IS.” I replied, “The deal I had with the salesperson was that it would be licensed and safetied within a week”. She then transferred me to this salesperson. When transferred to this salesperson, he did not know who I was, could not find my file and did not have a clear update on my vehicle. Once he found the file (three phone calls later), he told me he was sending it to the mechanic to get safetied. When I called mid-way through the next week, the car had not been sent to the mechanic, had not been licensed and was not ready. The following day, I was left a message notifying me that they were looking for consent to send to the mechanic. I was unable to answer the calls, so when I called back, the receptionist told me that it had been approved by a family member, and the car had been sent to the mechanic. Later that day, when I spoke with my family member, he told me he had not received a call about the mechanic. Thus, OVW sent the car to the mechanic without consent or information on the mechanic’s estimated cost. I was promised in a phone call the next day, that my car would be ready to be picked up on the Friday, two weeks after the purchase of my vehicle. On my way from my home, 30 minutes from the dealership, the salesperson called me and asked if I had the ownership. I replied that I did not, as he did not provide me with it. He responded, “Well, if you don’t have the ownership, then we can’t give you the car today,” as if it was my fault for not having the ownership. I arrived at the dealership to speak with the salesperson in person. He gave me the documents for the safety and told me I could go to ServiceOntario and apply for “last ownership”. Before we left, the salesperson said that if we couldn’t get the licensing figured out that day, then for sure it would be completed on Saturday. I waited at ServiceOntario for 25 minutes. When I got to the desk, the representative informed me that it was impossible to change ownership without the original, and that the dealership should have filled out paperwork in order for me to get the car licensed.
I went home extremely frustrated and angry at the service I had been receiving. I returned on Saturday to have the paperwork from ServiceOntario filled out. The salesperson looked at the paperwork and told me he was unable to fill it out as the woman responsible for licensing was not in on Saturday DESPITE HIS PROMISES THAT THE CAR WOULD BE READY ON SATURDAY. He touched my arm repeatedly and called me “Sweetie”, in a very belittling manner. He kept saying, “Peace, peace” as if to say, “Calm down.” I left infuriated with the promise of having everything sorted on Monday morning. Monday morning, I entered the dealership determined on having my car by noon that day. I demanded to speak to the manager. The dealership stalled and made me wait for 45 minutes (despite telling me he would see me in 15 minutes) before I could speak to him. The salesperson I had dealt with also undermined me and spoke with the manager before I could have a chance. After another hour and a conversation with the manager, my car was sent to get licensed and given to me that afternoon. A process that took 2 hours in one morning took 2 weeks to get completed. They sat on my money, gaining interest while I did not see my car for 2 weeks. I was made countless empty promises that were never fulfilled. As a young female, I felt that I was treated as a second-rate client. I was extremely disappointed with the service I received. Never again will I take my service to this dealership nor recommend it to anyone.