Oakville Volkswagen

They will do anything at all to try to drive up the price, including sneakily adding warranties to your finance/lease while claiming it is "free". This happened to me first hand when I showed them the price, including sneakily adding warranties to your finance/lease while claiming it is "free". This happened to me first hand when I showed them the price they are offering me is even more expensive than the VW canada website. After deliberation they came back and said "we were including warranty but if you'd like it without we can price match the website." Then after I purchased my car after 4 hours of delibration, they called me back the next day saying they can't get me the car I chose despite me signing the contract and tried to tell me they could get me another car at the same price. They added anotoher YEAR of payments in FINE print and tried to pressure me into signing it without reading. Do not trust them. Read everything twice and do not take anything they say at face value. Always have it written in ink with your signature at the dotted line, then and only then, is it in good faith. More

I didn't even think customer service could get this low. I inquired about a used car through autotrader and received a strange email, so I called the number in the email and connected with a customer repres I inquired about a used car through autotrader and received a strange email, so I called the number in the email and connected with a customer representative who did not know who sent the email. I was then connected to a sales representative who seemed very unorganized and unexperienced and needed to call me back between every simple question I had. I then went to test drive that car and realized quickly it was in horrible shape after this representative expressed it was in good condition. I placed an offer and after some time of this sales rep wasting my time, his manager came out and told me everything I already knew was wrong with the car. They promised to call me back multiple times and this never happened. I feel sorry to whomever bought that car and was scammed by this dealership. If I remember his name correctly it was Joshua Gonzales More

Had a great experience with multiple staff here at Oakville Volkswagen. Mariana, Tabitha and Andrew. Very helpful, friendly, and understanding. I would recommend this location to anyone looking for a Oakville Volkswagen. Mariana, Tabitha and Andrew. Very helpful, friendly, and understanding. I would recommend this location to anyone looking for a good deal with amazing service. More

I live in Hamilton, I've had my 2015 Passat serviced at this dealership twice 2019 & 2020, service staff are excellent, very helpful and courteous, I'd highly recommend this dealership. Good Driving Ron this dealership twice 2019 & 2020, service staff are excellent, very helpful and courteous, I'd highly recommend this dealership. Good Driving Ron More

Avoid this dealership at all costs. Trust me on this. I would give 0 stars if possible here. Not sure where do we start with in terms of dealing with the Oakville Volkswagen dealership. We started dealing I would give 0 stars if possible here. Not sure where do we start with in terms of dealing with the Oakville Volkswagen dealership. We started dealing with the Sales Rep called Joshua Gonzalez (he identified himself as Sales Manager initially), this person has good Sales tactics but is full of lies and spitting out fake words. We purchased a $64,000 vehicle from this location - top of the line Exceline Atlas. Bunch of lies and horrible experience dealing with this dealership. I highly recommend, do not deal with this dealership - pay some extra money and go else where, but do not deal with these goons! 1. We specifically asked him that the vehicle is not a trade-in from another dealership and he said it will be between 0-10 kms and will come straight from the warehouse in the truck from Ajax distribution center. What we received was a 110 kms already put on the vehicle. 2. Joshua Gonzalez and Krystal made us purchase the rust proof and ceramic coating, we paid additional $2,000 for this - what was promised was a lifetime of rust proofing and ceramic coating but after the vehicle was picked up, it was only 4 years of warranty on the ceramic coating. Lies again! Why would we pay additional $2K for 4 years when that's already covered by manufacturer's warranty. 3. Vehicle was promised to be picked up on Friday, deal was made on Tuesday - we gave them 3 days+ to prepare the vehicle. Joshua Gonzalez said it's not ready and can be picked up on Saturday. We said OK, as long as we're getting everything we paid for. Go on Saturday, and first thing Joshua Gonzalez does is gets everything signed and once the paperwork is completed - the vehicle is absolutely not ready. - Hood deflector is missing - splash guards not installed, front and back - trunk liner not installed - monster mats not installed - detailing is missing, car is dirty - 2nd key is missing - no manual in the car - plastic missing from the 1st key, no cover After all this sales rep Joshua Gonzalez, promises us that he will personally get this installed and taken care of it on Monday. We will about an hour drive from this dealership and he promises that he will be on our location at 1pm and get all of this taken care of. Come Monday, it's 2pm now and Joshua Gonzalez is no where to be seen, no updates via email or phone call or no answering his phone now. Just vanished and ignoring the messages. Frustrated by this getting hold of Joshua Gonzalez and his lame excuses (oh it's end of the month, we're short staffed, etc etc) we reach out to Krystal - she says ok bring the vehicle in and we will give 2 service/oil changes for free as a good will credit for this whole fiasco. But then she also doesn't keep up to her commitment. Finally we had to engage Jessa (Sales Manager) and she takes the ownership of getting the issues resolved but she does not want to honor anything committed by Joshua Gonzalez or Krystal. After 1 week, we get appointment with Service and we had to leave the new car in their garage for a day to get all this work done which should have been done in the 1st place. By this time we have spent over 20 hours over this horrible ordeal with Volkswagen Oakville with no apology or whatsoever from their leadership Team. Still on-going issues with this dealership, and they're not resolving it. Not sure, how they're cheating openly with the public and looting their hard earned money with lies and deceit promising the services and goods, and not delivering them or making all sorts of fake promises. Overall this dealership: - Lacks Customer Service - Lacks commitment to excellence delivery service - Bunch of liars not willing to commit what they promise pre-sales. Post sales support is horrible and will not treat you as their customer. - People like Joshua will get this dealership a horrible name. - Is run by a bunch of goons who just want your money, they need to learn how to treat their customers and build loyalty. - No ownership of responsibility whatsoever, they cannot do simple things right basically! - Avoid this dealership at all costs! - Do not purchase your vehicle here and give your business elsewhere. Trust me, you will thank me for this. More

This dealership doesn’t know how to fix a carBut they do This dealership doesn’t know how to fix a car But they do know how to damage your car not tell you about it and not take responsibility If you ha This dealership doesn’t know how to fix a car But they do know how to damage your car not tell you about it and not take responsibility If you have any issue with them they tell you to. Vw customer care Avoid this dealership at all cost More

Excellent Sales Staff When I was negotiating the price for my new VW Beetle I was fortunate to have some excellent sales people helping me out. Cardin Soulivong, Warren Ren When I was negotiating the price for my new VW Beetle I was fortunate to have some excellent sales people helping me out. Cardin Soulivong, Warren Renwick, Andrew Sawires & Mariana Zaito were all great in answering my questions about the car as well as ensuring that the final price was fair and reasonable (although who wouldn't want more savings :-) ) . I like Volkswagen Cars. I like the people at Volkswagen. I have always received excellent service from Gorette Gordeiro whenever I brought my VW Passat in for servicing and now I am also impressed with the sales team. I will definitely recommend this dealership to my friends and family. Mary Salema New VW Beetle owner More

Made an appointment for Saturday with Andrew, the Pre-Owned Manager. I notified him in the morning to confirm my arrival for the appointment. Travelling to Oakville from St. Catharines, my trip was a Pre-Owned Manager. I notified him in the morning to confirm my arrival for the appointment. Travelling to Oakville from St. Catharines, my trip was approximately 47 min. I notified Andrew half way through my trip that I was on my way, to which he said see you soon! Arriving at the dealership, it had become apparent that the car was sold minutes before my arrival. Standing at the reception, the customer that bought the car came out to pay a deposit. I was then invited to sit down with the salesman who sold the car and see if there was anything else on the lot I liked. My correspondence with Andrew via text after receiving an apology, Andrew ensured he would reserve the next vehicle if I found something. Going through the proper channels doesn’t stop salesman from selling a car from underneath you. Be smart and make a deposit over the phone. It’s been difficult to purchase a car and after a year of looking, this is extremely frustrating. It was a super clean 2018 Golf EA888 More

two and half hour oil change. Oakville v.w service department is understaffed this is reflected in there very poor quality, if you do go there check everything before you leave. Oakville v.w service department is understaffed this is reflected in there very poor quality, if you do go there check everything before you leave. More