Beware this location. Check the reviews from just 4 months ago. Lot of bad reviews. Seems like they are making up their own reviews or chasing people to give them better reviews. This location in Barrie – man this business is shady and look forward to seeing it on CBC marketplace for their questionable business practices. If you have not experienced, it or have not yet consider yourself lucky. And I hope it stays that way. From charging me a higher interest and chasing them to correct it, to lying about the parts and maintenance of my Certified Pre-Owned being done as it is standard, to even correcting their own errors on my paperwork they will say and do what they can to get you to sign that paper.
Came to this location cause the average reviews was like 3.5 out of 5. Seemed fine and the recent reviews looked great but in hindsight I should have looked further and read between the lines. Honestly figured I better to go with a dealership since they are more legit also cause of the name Volkswagen - I figured all dealerships of Volkswagen must be the same as I had a great experience at another one. But they are not, VW logo aside their sales practices are like a local used car dealer, only difference is it is just cleaner. Vulture-like practices just desperate for a commission. They will flat out lie just to make a sale, don’t know how this is tolerated but apparently it is, I was told about the brakes on the car being brand new, the washer fluid being replaced, engine oil etc as it is a certified pre-owned vehicle. Well that was a total lie. Found out couple weeks later when I get notifications on my car saying this needs to be replaced and that. I went out of my way and confirmed with them several times “Are the brakes going be replaced with new brakes, the engine oil, windshield fluid” And I was given assurances by the rep Gupta of this because its Volkswagen and that is a normal practice for them, seemed like he would say anything to get me to sign the paper in hindsight. He just seems all over the place and is trying ground himself but lying that is not okay. He just said to me something along the lines of “because you are buying it from Volkswagen and we’ll take care of it” When someone looks you in the eyes and says it will be done and this is correct and week later you find out otherwise that is deeply upsetting.
Once you sign you will be at their mercy for the most part so I would think twice before signing anything they put in front of you here. After the papers signed don’t expect too much cause when you sign a and the car is delivered, don’t expect them to be very accessible or helpful. They made an error with my paperwork when they put biweekly and not monthly payments which they acknowledged as their error but said sorry about that man cant do nothing. Even when I spoke to them about it namely the finance manager Paul I was told something along the lines of “you signed the papers so too bad” no compassion no working with me no resolution, nothing. I’m surprised these practices are tolerated here but to each their own. Also they do not seem to have an understanding of how rebates work, they will flat out say sorry it doesn’t qualify, even when I showed the Rep Gupta a paper from another dealership as giving the rebate and even their website confirms it – I was told it must be an “error and needs to be updated”. Apparently, the sales rep thinks the website is wrong. Ha.
If you love the brand Volkswagen for any reason, check out the Volkswagen Villa at 212 Steeles avenue W. They are professional, prices are on the lower end and are the top selling Volkswagen in Ontario or something.
So I came in to this dealers dealership and I dealt with Gupta told him I wanted the grad rebate he says that it does not qualify on used vehicles but I told him it's a certified pre-owned not only a used car he was adamant that it does not apply and for some reason says that we do not make much money off our cars and he showed me the car I was buying which is about 31,000 plus tax and said they make less than $1300 which he showed me his screen which said “gross net sales” or something on that car and if I got the rebate they would be making $500 less, minus further cleaning and detailing so they profit less than $600, I told him that's ridiculous and he said yeah bro we just move cars here we also need to fix up the car a little bit so that costs money so our profit margin is very small which I find hard to believe but if a person is looking you in your eyes and saying that you take them off their work which was my first mistake taking anyone from this dealership off their word. Anyway I said OK. I showed him a “offer to finance” its like a sheet with the car info and pricing from another Volkswagen dealership and he said that no they're wrong other Volkswagen dealerships overcharge and then and we keep the costs as low as possible by having no admin costs so they were probably overcharging you and giving you rebate on top to offset that - that's why I can't get the rebate but I mentioned to him even on the Volkswagen website it says that and I showed him and he actually told me verbatim the website is “WRONG and outdated and needs to be updated. I was shocked to hear that but I have to convince this person because he is the sales rep who needs to click the button on the screen.
So naturally I spoke to his manager Paul the finance manager, and explained it to him and even he said no. Called him back the next day cause it didn’t sit well with me, and he's like no that's wrong you don’t qualify and he was very adamant and rude telling me I am incorrect and I should let it go. It's 500 bucks I’m not letting it go. So I implored him to go and speak to his superior, he hesitated so when I mentioned I will reach out to them myself he agreed. Reluctantly he did, an hour later he got back to me shortly after and just like that the rebate was applied. But no apology no professionalism and no accountability. I even spoke to corporate to make sure this was followed up on and they advised me Keane the Assistant store manager had spoken to his staff and had a full meeting to tell them how rebates work. Great! My hope was just to make sure these predatory sales practices do not happen to anyone else walking into there.
Hope that would be the end of it but when I was initially talking to Gupta I had asked for monthly not biweekly payments his answer to me was that it will be monthly I know I know and you kept pushing the paper in front of me to sign I said the paper says its biweekly I want monthly and he says that no at Volkswagen it “comes out like that but il get the monthly date for you” seems odd, but personally I've only bought a car once before so I was taking him off his word. I repeated my concern to him a few times during our conversation and he assured me its monthly. Great. we finished up and then spoke to the financing manager Paul –
He spends 90% being pushy to get a spray done on my car for the bottom and why I should, when I told him I was not interested he just looked miserable about it. I said sorry man he’s like alright but and kept talking about it. Eventually we moved on and he said sign here and here, advised him about wanting monthly payments and is it correct that it generates that way on the paperwork as Gupta told me and he cut me off half way through and said “Everything is as you agreed to with Nishant, I have not made any changes” I was satisfied cause that is what I agreed to with the sales rep, and any other question I had he repeated the same line “everything is as you agreed to with Nishant”. Okay fast forward week or so later to when the car got dropped off, and Nishant just gave me the paperwork just telling me to sign here and there and that was the extent of the paperwork and I mentioned to him before signing that hey so just to confirm the brakes are replaced, car oil, washer fluid etc. Which I had actually asked him initially he said yes when you buy a certified pre-owned car with at Volkswagen it is like new and we replace the breaks and everything I said okay and when dropped the car off was said confidently the same. A week later a “Inspection is due in 29 days” came up and
“Please add windshield fluid” and on the car inspection I had done with them came back to me it says, “brakes are at 50%”. And as for the paperwork he said repeatedly yes, its monthly payments Ill get you the date when I get back to the office, and don’t worry “I’ll fix it up” when I send you the final paperwork in the mail. It’s a month later and I spoke to the assistant store manager Keane, and he said he will not need me to chase anymore and will get this resolved and help me out. I’ve had to call back repeatedly to get an answer and I found out he had Paul look into the monthly payments which was the same guy who was not so knowing about how rebates work and told me “No you signed the papers sorry we are not changing it”. I was frustrated to see the same person looking into this like you think someone will throw themselves under the bus especially a guy like that. Integrity ? Good faith? You will not see much of that here. So I asked Keane can he check with another financial manager at his location or at another Volkswagen dealership to confirm this. No response so I called back, and he just did not answer and responded to my email and said as per our Vw Canada finance rep there’s no solution. I spoke to Volkswagen Finance and Volkswagen Canada, and they said it is still at the dealership level and they can make the amendments as it is an after sales matter and they are unable to but were certain and surprised the dealership could not.