Purchase a 2018 Passat Highline with R-Line Package last Nov. 2019. Happy with the car but yet some issues happen with the car. Called the Sales Rep for a "HOW TO" with the driver seat memory, he told me to google it and it will show you how it is done. Where is the after sales support aren't Myer's staff the logical person to talk too????
1. Got the heating element changed driver seat - done. found damages done to the car. after waiting 4-hours.
2. ECM/BCM got replaced. Damages done to the car again! after waiting 4 hours
3. ECM/BCM not properly programmed. Doors was not locking. Was not going back because of damages to the car. When to an other VW dealer fixed in 10 mins(no even)
4- inconsistent information version from Service and Rep. For engine warranty is, as per Service every 12K, as per Salesman, every 15K. When i do my oil change, it's every 15K. Now, what is what?
Normally, After purchasing the vehicle, you would think that you would trust the dealer of doing the proper way of taking of the car would be the best since all history of the car. Well, i don't think so,! Even with all these issues i brought over a client to purchase a car and closed a deal! That's a mistake. Now, my car is has some visual broken damages to the car that i am not responsible but yet! I am stuck with the bill to get it fixed. NEW CAR and with so short period of time i have damages done from Myers. I am not sure if i go back what else would happen to the car that i will find. 2 Cars purchase at Myers , I'm not sure i did a good thing and i have 2 hours of travel time with all this. So, It's unfortunate that i need to add a 1 star to this review since i don't feel Myer's deserve the reconnaissance. It's a beware note to all VW owner that goes to Myers for services. Yeah!!! pretty nice to see visual of the Plastic cover on the steering wheel and seat but have htey done the job right? i had 3 things done and damages 3 times. My faith in Myers's is close to none.