PLEASE FIND THE TIME TO READ!!! I am very disappointed with the service they provide as I would never recommend for anyone to take their car to Myers Volkswagen. I brought my car to Myers Volkswagen on Monday, September 17, 2018 to fix the rusts and they told me that the car would be ready by Monday, September 24, 2018. I drove the car by myself to the dealership with engine light on (almost for 3 weeks) and know that it’s a minor repair which I can do it myself. The lady who took the car also knew about the engine light and the car was running normal as usual. I have seen with my own eyes that the car was driving as it suppose to even after I dropped the car. Anyways, a week later, it was around 5 pm on Monday but they did not even call me for an update about the car. They told me that they will do their best to give the car back on Tuesday. When it was Tuesday, they told me that they needed to put the parts together again and they were looking for Wednesday to give it back. On Wednesday, another reason why they could not give… On Thursday, September 27, 2018, another excuse why they could not give the car and on and on. They kept postponing me and therefore, I had to reschedule my work hours every day because I thought they would give on the date that they told me. On Friday, September 28, 2018, I just wanted to make sure that they would give the car as they told and I called the service department in the morning and asked what time they would give the car because I had a business trip to Montreal and had to leave Ottawa by 6pm. They called me around 4 pm and said that the car was ready to pick up. I called their shuttle service to pick me up from my work at 5pm. While we were going to the dealership, on the way, they called me and told me that the car is not working properly and related the problem to engine light. (When there was not even a small problem driving the car). I told them that it is impossible because I drove the car all the way to dealership from Bronson Ave. and did not even have any problem about my car running properly. The manager even said that maybe it was the routine for my car. When I was there, there was no one who could help me about the issue. I started the engine and the moment I press the gas, a yellow (P) sign showed up and the engine had difficulties to move itself. The car was not even exceeding 40km/hour even though I pressed all the way to gas pedal. When I tried to shift gears, the car was shaking and there was a lot of white smoke coming from the exhaust. I had never ever seen yellow (P) parking brake sign in my car before and I am sure that sign is causing the problem, but they are refusing the find the problem nor try to help me about that. They want me to pay $140/hour to find the problem and I am sure it will take at least 6-7 hours for them to find it and relate the problem to engine light. So, folks, put yourself in my shoes. Think of giving your car which runs very smoothly and not getting back the car as it was supposed to be plus they have caused another problem right now which they want to charge me. (Right after the service – Do you think it is a coincidence?) I think that the problem is caused because of them. Therefore, I have already complained about this dealership to “Consumer Protection Ontario”, “Ministry of Government and Consumer Services”, “OMVIC – Ontario’s Vehicle Sales Regulator”, “Ontario College of Trades”, “Ministry of Consumer and Business Services” and “Volkswagen Canada”.