Myers Volkswagen

We recently purchased a 23 TIGUAN with the help of Tori who was outstanding throughout the process. It's refreshing to find a sales associate who knows the product. We had to take it on a fairly long trip who was outstanding throughout the process. It's refreshing to find a sales associate who knows the product. We had to take it on a fairly long trip shortly after purchase. What a wonderful car. If the service department is equal to sales, we look forward to having our car looked after at MYERS Kanata VW. D and C Jessome Richmond ON More

I'm disappointed with the car that I purchased, and also that info. regarding certain key features, such as the ability to de-activate the automatic door locks, was not made known to me, despite me having a that info. regarding certain key features, such as the ability to de-activate the automatic door locks, was not made known to me, despite me having asked about it several times. I never received a straight answer, but what I did receive were questions as to why I thought it was important, and flippant replies telling me that no one else had ever asked for that feature, almost as if it was in an effort to suggest to me that I was unreasonable for so much as even asking about it. VW has eliminated certain very basic features on base models that current VW owners would reasonably expect to be present on base models when buying a new car. This was not the case on my much better equipped, entry-level model 2017 VW trade-in. I've owned a few VWs over the years, and bought this latest one on good faith, expecting that it was not so minimally equipped. In retrospect, I should have made de-activation of the automatic door locks a condition of the sale, but seeing as that feature was easily accessible through the in-car menu on my 2017, it wasn't unreasonable to expect the same in this vehicle, or to at least be able to have a Tech. de-activate them, but apparently, even to be able to do that is not possible, at least not without voiding the warranty. EDIT: After much discussion with the General Manager, as to what solutions there are to deactivating the automatic door locking, he has informed me that, despite his best efforts in trying to find a solution, it is not possible. However, he has assured me, in writing, that their Dealership will warranty the lock mechanisms for as long as I own the vehicle, over and above the warranty. Although this is not the outcome I was hoping for, it is at least a compromise that is acceptable. More

We were truly happy about the car purchasing experience here! Markus Beyritz was really amazing and helped us with everything! We were so impressed with his efficiency and knowledge! here! Markus Beyritz was really amazing and helped us with everything! We were so impressed with his efficiency and knowledge! More

If I could give it a zero rating, I would. No one knows what is going on, they call the wrong contact number, and can’t organize a vehicle repair in over a month. Machines are broken, and they No one knows what is going on, they call the wrong contact number, and can’t organize a vehicle repair in over a month. Machines are broken, and they will not arrange for your vehicle to be fixed at another dealership. Three different people call and they all tell you something different regarding an appointment that you finally have booked. Made a trip to dealership only to arrive and no mechanic on duty. Rescheduled appointment only to have it cancelled by dealership. Totally unorganized and an acceptable. More

The service guy who drives the vehicles from the drop off bay to the back parking lot drove my bumper of my BRAND NEW Golf R right into a curb scratching all the paint. I let the service advisor know and all bay to the back parking lot drove my bumper of my BRAND NEW Golf R right into a curb scratching all the paint. I let the service advisor know and all they did was take the tax off my oil change... AVOID THIS DEALER. More

Technician provided excellent service, had excellent vehicle knowledge, was very friendly, courteous and a was a pleasure to deal with. vehicle knowledge, was very friendly, courteous and a was a pleasure to deal with. More