We Purchased an older used vehicle from this dealer. I Wouldn’t do it again.
I don’t live in Toronto so we purchased the car over the phone after seeing a video.
The car has lots of rust, I’m not mad since It is a first car purchase and I don’t expect perfection. I am mad at the fact that the salesman clearly edited the video to cover up the larger rust spot over the fender. Yes it’s my fault for not viewing the vehicle in person, but it’s still extremely deceptive behaviour. I expected a Volkswagen dealership to be somewhat honest, as it’s not some greasy car lot on the side of the road.
I would have still purchased the car as I don’t care, but it’s a trait about this dealership to take note of if you’re planning on purchasing a car from them. Slimy.
On top of that, I took the car to my mechanic to be looked over. This dealer put new brakes on and did not service them. They slapped new parts on just to sell the car.
A week after I bought the car the ABS light came on. Im paying for the repairs myself even though it is still within its 36 day certification period. I contacted the salesman and was told he’d see what he could do. No response back.
I took my car to my mechanic to have the work done, and on top of this found out they sold me a car with no key for the lug nuts!! Would have been great if I got a flat tire and couldn’t get the tire off. I have now had to pay 90$ at Barrie Volkswagen to have them change the nuts out. Another expense on me, and I haven’t even had the other repairs done. If the previous owner lost the key, they could have at least told us and recommended we switch over the nuts. They 100% knew this was a problem because they replaced the rotors on the car and had to use the key or their own master key.
My experience with this dealer isn’t even over, I’m still dealing with these issues. It is issue after issue. I will never purchase a car here again and wouldn’t recommend it. I plan to pass this along to the manager but I’m sure he’s just as slimy as the salesman and I don’t expect compensation. Will be reported to the omvic