My wife and I purchased a new vehicle at St. Catherines Volkswagen October 2020. Over the years we have purchased many vehicles and Josh made this experience one of our best. He was friendly, helpful and provided exactly the right amount of help, not too little not too much. Early on, unasked, he made sure that we were aware that our vehicle was to become an orphan, no longer available in North America after 2019, information that could have been a deal breaker for many. Our experience in the past has been that once the sale is completed many sales persons quickly lose interest. Not so with Josh. He was still helping out two weeks later. My wife and I are getting on in years and are concerned about Covid 19. He was perfect with masking and sanitizing for us. I think he enjoyed the transaction as much as we did.
Just a further word about the finance person whose name I forget, he was pleasant and helpful, and the receptionist who was always helpful, and whose demeanor made you feel instantly welcome.
Overall, a genuinely positive experience.